Staff during breakfast is not trained to be helpful... they just are "doing a job", not service oriented. They should be placed in another job in the hotel, no serving breakfast.

Location. Breakfast was not good enough... staff did not allow for refills in juice.

Stayed in September 2024

Portions were not good enough, staff in the breakfast area was not helpful... they should be re-assigned to another areas if the management want to keep their jobs in the hotel.

Stayed in September 2024

Breakfast was NOT good: the staff was very stingy about the portions... and they did not allow refills in juice, eggs and bread! Their attitude towards requests was VERY negative! they should be re-assigned to other duties if they are going to keep their jobs. That was a blemish in the Hotel. Also, I keep receiving messages that "your credit card does not have enough funds..." is this an SCAM?

Stayed in September 2024

Leaving

It was a recommendation from a friend and a great one! Kind staff, nice clean rooms, cooked breakfast, small but refreshing pool, comfy beds, convenient location

Stayed in July 2024

Location is... Alright if you mainly go out in daytime but after sunset you might want to keep to return route two blacks down (calle 19), which is a more circulated boulevard. After 8pm, a taxi is best. Additional tip: if you get along with your airport taxi person, keep their number since there's no Uber in Sta. Marta.

The place is clean and well kept. Staff is polite and helpful. Cooked local Breakfast was varied, and ladies in the kitchen were super nice. Massive bed and plenty pillows. Small but clean pool, lovely view from the terrace for sunsets or when you return from the beach and tours. Close to Historical centre and main street, yet quiet after local businesses close down (after dark)

Stayed in July 2024

Window facing a wall (ground floor). Old loud aircon only going full blast. This was the last available room obviously, other rooms on upper floors might be better.

Close to center, secure parking, good breakfast, attentive friendly staff.

Stayed in June 2024

a few blocks to walk to parque los nivios @ 8 blocks

breakfast ,location,staff large rooms nice pool

Stayed in May 2024

The neighborhood

The simplicity

Stayed in April 2024

The staff was great, nice pool on the roof.

Stayed in February 2024

The room was good and the beds comfortable. The pool on the roof top was great for the kids and allowed us to enjoy the sun and a nice view over the city up to the Sierra Nevada. Staff was super friendly and very helping. We could leave one of our baggage pieces in the hotel for three weeks for free, which was a huge help.

Stayed in January 2024

Unkomfortable beds

This is a nice hotel. The staff is very nice and helpful. I liked the location and the room. The breakfast is good!

Stayed in January 2024

- no soap - check the towels before leaving the check out - location on weekends ( noisy bar)

- helpful staff - location (central) - the pool

Stayed in January 2024

All good.

Onsite parking close to the centre of town. Attentive staff.

Stayed in January 2024

When I came back Friday to pick up my baggage, they thought I was going to stay the night and said that I had a reservation. This may have been because of my lack of Spanish, but all was taken care of.

Had to change dates from Monday and Thursday, to Monday and Tuesday. Was able to do that and hold baggage from Tuesday to Friday

Stayed in January 2024

Curtains didn’t block out much of the light, the pool pump was on the roof by our window so would make a noise every 20-30 mins throughout the night

Good location, nice sized rooms, clean, lovely rooftop pool with loungers and seating, buffet breakfast, helpful staff

Stayed in September 2023

They would lock the main door so you needed to wait for someone to come open it. But a minor issue. I’m sure they have their reasons.

Very clean and modern

Stayed in July 2023

Very clean and a good bathroom. Good air conditioning. Great service. Great location 5 blocks away from the colonial area (downtown). Breakfast appropriate for the prive paid.

Stayed in July 2023

staff was excellent

Stayed in May 2023

nothing

Good hotel in a centric location in Santa Marta. It is very closed to where the restaurants and pubs are located. Nice facilities and swimmng pool is a plus

Stayed in April 2023

Weird room with a window that doesn't give you any view, but makes it imossible to sit up in your bed. No space to put things. Greasy breakfast.

Good location, pretty nice rooftop.

Stayed in April 2023

Review cleaning

Nice staff

Stayed in April 2023

The pool is very small, not really usable if there are already other people in it. Quite a disappointment. Hotel room we had was very quiet - but if you come in the times of "brisa loca" (strong winds) you will hear A LOT of wind. In our case strong wind was just during one night - so no issues in the longer run. Breakfast looks like buffet BUT you are not allowed to take things yourself! - you need to ask staff to put things on the plate for you - super strange solution I have never seen before. Hotel is a bit further out from the center - if you like the nightlife of Santa Marta you will need to take taxi back home, as it is quite an abandoned area in the night, and it is risky to walk back from the old center to the hotel.

Friendly staff, very helpful. Clean rooms.

Stayed in March 2023

5 to 10 minute walk to the Centro Histórico and the beach, which is not far at all but I don’t like walking at night. The area felt quite safe though.

Friendly and helpful staff who made us feel welcomed. Clean and comfortable room. The rooftop terrace is really nice and has a great pool. Good breakfast buffet served on the rooftop terrace. The check out time - 1pm.

Stayed in March 2023

The breakfast was average. The A/C machines outside are very noisy.

One of our favourite places that we have stayed in Colombia. The best was sooo comfy, A/C, a great sized room and a lamp provided in the room too. The staff were friendly too. The rooftop is a nice area to relax with a small pool and sunbeds. Walking distance to the bus for Minca and Palomino too.

Stayed in March 2023