I wish they would have turned the air conditioner on before my arrival. The maid service left some cleaning products in my room. The bed wasn't made perfectly. They threw away some things. Thinking it was trash. Might not be relevant because, manager told me that she was might be making a cleaning staff change anyway.

The ambience and relaxed friendliness of the staff. A delightful welcome drink will be waiting. A lovely escort service to your room. I only spent a few nights but I could easily spend a few weeks. It is not one of those converted small boutique hotels where you're on top of each other. This one is Top notch and professional. Very respectful of your privacy yet is more than happy to get his involved as you need them to. The hotel is a converted mansion totally done right. Restaurant was a fantastic surprise. The staff doesn't push towards their restaurant but I recommend it highly. Remember service will be casual otherwise delicious. Absolutely fun place to take pictures and relax. Has a lovely bar by the pool and common areas. Plenty of tables and chairs in common areas, sitting room and dining room. A wonderful area for a conference room.

Stayed in August 2024

Everything was great

I came to stay 4 nights and so I end up staying 15 nights the reason why... Everything was amazing, location, property installation, from the pool always clean wifi signal it was good, Room were nice and clean bed very comfortable I slept like a baby the crew hospitality and attention were excellent, from security guard which its 24/7, housekeeping always on point excellent work especially Luz clara best housekeeping ever, receptionist Sara, Fabiola especially Lester he when beyond and over to any request that I had making my stay even better, to the crew restaurant excellent the cook fabulous especially Pablo, the weitres Jeidy, Joselin, Alejandra, they were very professional, Big thanks to Roxanne she always took the time to chat with me and make sure that I got all that I need during my stay.. everybody made me feel that I was at home cuz being here I didn't feel that I was in a hotel I felt that was visiting my family in Guatemala...

Stayed in August 2024

The location is good. The room was simple, not updated for a long time. No hair dryer for the price

Stayed in July 2024

Classic property

Stayed in June 2024

Wonderful

Stayed in June 2024

Looks nice and had a free drink

Stayed in April 2024

I think the hotel is beautiful and feel more like a home. This is our second stay and we will return again. Breakfast is great!

Stayed in March 2024

Nothing

Lovely and Safe

Stayed in March 2024

cant really say

we stayed because it was close to the airport, not close really to anything else.

Stayed in January 2024

They over charged me, it's been a really bad experience, first they over charge me and they said that it was because of the exchange rate, when it's clear they need to charge exactly what the app said in the currency that is established. They also took some laundry for dry cleaning and they didn't know the dry clean didn't work on sundays so they took about 3hrs to locate them and try to solve the issue, it's been a real big disappointment this hotel, they need more capable staff and people who know what they're doing. I want my money bsck

Its a classic hotel

Stayed in January 2024

No heat… it was freezing. Check in was odd

Stayed in December 2023

Everything was excellent, the staff are the best.

Stayed in July 2023

It wasn't clear how to use the remote controls for the AC.

The staff were very friendly and accommodating, and helped by making some phone calls for me when my cell phone's international service was dysfunctional. The suite was clean and quite spacious, and everything in the kitchenette was functional and quite handy. The breakfast was excellent on each of the mornings that we were there.

Stayed in August 2023

Quaint

Stayed in August 2023

Very old hotel, some rooms have a bad smell that won't go away. We ended up getting a refund and left.

The location was good and the security was good.

Stayed in June 2023

Food. Not good quality and expensive

Stayed in July 2023

ACTIVE CONSTRUCTION SIDE heavy and loud construction at the roof and the lower rooms starts around 9 in the morning. way to loud to stay in the hotel or relax by the pool. also the building is at a super busy and very loud main road. with 300 usd for 2 nights, not worth it!

the friendly personnel

Stayed in July 2023

Towels and sheets could be replaced with new ones that are actually white. Old towels were provided during our stay.

Hotel was located on a main road and within walking distance of a few facilities. Staff were helpful and nice. Some staff members even spoke English. Hotel and rooms were clean!

Stayed in June 2023

I love everything

I love the environment of the property

Stayed in May 2023

Unique, honey, historical and quaint. wonderfully kind staff. wonderful menu.

Stayed in May 2023

The room was very big and tidy, clean. Staff was very accommodating. Great location, very close to the airport. Highly recommend it

Stayed in April 2023

N/A

it was so classy

Stayed in March 2023

nothing

beautiful property, quiet and very safe good location close to airport and several restaurants

Stayed in March 2023

Nothing. I would stay here again in a second.

I will highly recommend this hotel. It was clean and comfortable. The staff was excellent. It was cool little place.

Stayed in January 2023

Very calm atmosphere in the shared areas, lovely garden and pool space.

Stayed in March 2023