Ave Reforma 7-89 Z10, Zona 10, 01010 Guatemala, Guatemala
#28 of 74 hotels in Guatemala
Guests' ChoiceBased on 229 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.1
Facilities
8.6
Staff
9.0
Value for money
8.2
Free WiFi
8.2
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End of dialog contentReviewed: 1 September 2024
Calendargirl1
United StatesI wish they would have turned the air conditioner on before my arrival. The maid service left some cleaning products in my room. The bed wasn't made perfectly. They threw away some things. Thinking it was trash. Might not be relevant because, manager told me that she was might be making a cleaning staff change anyway.
The ambience and relaxed friendliness of the staff. A delightful welcome drink will be waiting. A lovely escort service to your room. I only spent a few nights but I could easily spend a few weeks. It is not one of those converted small boutique hotels where you're on top of each other. This one is Top notch and professional. Very respectful of your privacy yet is more than happy to get his involved as you need them to. The hotel is a converted mansion totally done right. Restaurant was a fantastic surprise. The staff doesn't push towards their restaurant but I recommend it highly. Remember service will be casual otherwise delicious. Absolutely fun place to take pictures and relax. Has a lovely bar by the pool and common areas. Plenty of tables and chairs in common areas, sitting room and dining room. A wonderful area for a conference room.
Stayed in August 2024
Reviewed: 28 August 2024
Omar
United StatesEverything was great
I came to stay 4 nights and so I end up staying 15 nights the reason why... Everything was amazing, location, property installation, from the pool always clean wifi signal it was good, Room were nice and clean bed very comfortable I slept like a baby the crew hospitality and attention were excellent, from security guard which its 24/7, housekeeping always on point excellent work especially Luz clara best housekeeping ever, receptionist Sara, Fabiola especially Lester he when beyond and over to any request that I had making my stay even better, to the crew restaurant excellent the cook fabulous especially Pablo, the weitres Jeidy, Joselin, Alejandra, they were very professional, Big thanks to Roxanne she always took the time to chat with me and make sure that I got all that I need during my stay.. everybody made me feel that I was at home cuz being here I didn't feel that I was in a hotel I felt that was visiting my family in Guatemala...
Stayed in August 2024
Reviewed: 3 August 2024
Silvia
CanadaThe location is good. The room was simple, not updated for a long time. No hair dryer for the price
Stayed in July 2024
Reviewed: 24 June 2024
Hemal
IndiaClassic property
Stayed in June 2024
Reviewed: 23 June 2024
Ariel
United StatesWonderful
Stayed in June 2024
Reviewed: 11 May 2024
Steven
United StatesLooks nice and had a free drink
Stayed in April 2024
Reviewed: 29 March 2024
Jennifer
United StatesI think the hotel is beautiful and feel more like a home. This is our second stay and we will return again. Breakfast is great!
Stayed in March 2024
Reviewed: 21 March 2024
Barbara
United StatesNothing
Lovely and Safe
Stayed in March 2024
Reviewed: 31 January 2024
Veronica
United Statescant really say
we stayed because it was close to the airport, not close really to anything else.
Stayed in January 2024
Reviewed: 6 January 2024
Guillermo
El SalvadorThey over charged me, it's been a really bad experience, first they over charge me and they said that it was because of the exchange rate, when it's clear they need to charge exactly what the app said in the currency that is established. They also took some laundry for dry cleaning and they didn't know the dry clean didn't work on sundays so they took about 3hrs to locate them and try to solve the issue, it's been a real big disappointment this hotel, they need more capable staff and people who know what they're doing. I want my money bsck
Its a classic hotel
Stayed in January 2024
Reviewed: 24 December 2023
Osvaldo
United StatesNo heat… it was freezing. Check in was odd
Stayed in December 2023
Reviewed: 25 August 2023
Daniel
United StatesEverything was excellent, the staff are the best.
Stayed in July 2023
Reviewed: 24 August 2023
Thomas
United StatesIt wasn't clear how to use the remote controls for the AC.
The staff were very friendly and accommodating, and helped by making some phone calls for me when my cell phone's international service was dysfunctional. The suite was clean and quite spacious, and everything in the kitchenette was functional and quite handy. The breakfast was excellent on each of the mornings that we were there.
Stayed in August 2023
Reviewed: 5 August 2023
Jennifer
United StatesQuaint
Stayed in August 2023
Reviewed: 3 August 2023
Nery
United StatesVery old hotel, some rooms have a bad smell that won't go away. We ended up getting a refund and left.
The location was good and the security was good.
Stayed in June 2023
Reviewed: 28 July 2023
Alain
MexicoFood. Not good quality and expensive
Stayed in July 2023
Reviewed: 6 July 2023
Simona
GermanyACTIVE CONSTRUCTION SIDE heavy and loud construction at the roof and the lower rooms starts around 9 in the morning. way to loud to stay in the hotel or relax by the pool. also the building is at a super busy and very loud main road. with 300 usd for 2 nights, not worth it!
the friendly personnel
Stayed in July 2023
Reviewed: 14 June 2023
Denaie
BelizeTowels and sheets could be replaced with new ones that are actually white. Old towels were provided during our stay.
Hotel was located on a main road and within walking distance of a few facilities. Staff were helpful and nice. Some staff members even spoke English. Hotel and rooms were clean!
Stayed in June 2023
Reviewed: 2 June 2023
Marisol
United StatesI love everything
I love the environment of the property
Stayed in May 2023
Reviewed: 24 May 2023
Meghan
United StatesUnique, honey, historical and quaint. wonderfully kind staff. wonderful menu.
Stayed in May 2023
Reviewed: 3 May 2023
Judit
United KingdomThe room was very big and tidy, clean. Staff was very accommodating. Great location, very close to the airport. Highly recommend it
Stayed in April 2023
Reviewed: 28 April 2023
Epifania
United StatesN/A
it was so classy
Stayed in March 2023
Reviewed: 24 April 2023
Ronnie
United Statesnothing
beautiful property, quiet and very safe good location close to airport and several restaurants
Stayed in March 2023
Reviewed: 12 March 2023
James
United StatesNothing. I would stay here again in a second.
I will highly recommend this hotel. It was clean and comfortable. The staff was excellent. It was cool little place.
Stayed in January 2023
Reviewed: 9 March 2023
Natasha
United KingdomVery calm atmosphere in the shared areas, lovely garden and pool space.
Stayed in March 2023
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