No restaurant in the hotel. The breakfast was basic. No other entertainment at the hotel

The driver that took us from the airport was friendly. He provided advice on places to visit and how to get there. He appears to work for the hotel.

Stayed in June 2023

Nothing.

Great place to stay in Fira! Just a short 10 minute walk up the hill to the main town full of restaurants bars and spectacular caldera views! The hotel itself is lovely with spacious rooms and a beautiful pool to relax in and around! Free breakfast every morning... what's not to like??

Stayed in June 2023

breakfast a bit sparse but this could be traditional Greek breakfast.

location just a short walk away from the main square but quiet enough at night. Beds very comfy. Rooms basic but very clean, a good base.

Stayed in May 2023

wi-fi connection

staffs are very friendly and cooperative, location, and hotel space.

Stayed in May 2023

on arrival was put in a room with 3 single bed despite requesting a double bed at ether point of booking - owner was rude and disrespectful when I contacted him to find resolution. breakfast was a sham and staff in the kitchen could do with some customer service training - lady was clearing up whilst I was trying to get breakfast and even poured my tea away . despite coming to breakfast late expected the lady to at least ask if I needed anything but she was more focused on clearing up than being helpful didn’t spend the last night at the hotel and had to make alternative arrangements

location was difficult to find - front desk staff was unhelpful with description and sat nav wasn’t helpful.

Stayed in April 2023

no good breakfast .. poor staff service .

sunrise view

Stayed in April 2023

My room was quite specious and was with all the facilities. I got all the possible support from hotel staff for our enjoyable stay.

Stayed in April 2023

Room was dated

Amenities were nice. We had a balcony, a great view of sea and property was very pretty. Room could be updated to fit outdoor space. We were able to arrange a ferry shuttle with them and as we would miss breakfast the woman at desk got me instant coffee, cake, bread, cereal to bring to room the night before since the buffet wouldn’t be open when we left. She was very very nice

Stayed in September 2022

over booked and sent us to a older hotel with no pool and refuse to refund

nothing over booked and sent us to a cheap inappropriate hotel with not pool

Stayed in June 2022

Staff were not very helpful or friendly. We arrived early and had a late ferry the day of departure and the receptionist was not helpful at all. She left at 8pm and the man working the night there was much more friendly. He left us sit inside and wait. The bathroom was extremely grubby/smelly and really unacceptable for this property.

The pool area was really nice and clean. The AC in the bedroom was very good.

Stayed in July 2022

The breakfast was very poor it didn’t have many choices and we could never find anyone at the reception

Stayed in July 2022

The hotel over booked. I booked this room two years ago. Covid wouldn’t let us go so we postponed. When we arrived they sent us to a different undesirable hotel. I have three more nights booked and they wouldn’t honour it.

Stayed in June 2022

Not really sure what qualifies this hotel as a 4 star hotel… but at least it was cheap so I guess we got what we paid for. Our room smelled like cat urine, some of the furniture was falling apart, there was a hole in the shower near the floor with an electrical wire sticking out, the fridge was dirty, the soap/shampoo containers were dirty and likely refilled, and the breakfast was sad. To add insult to injury on the day of our checkout we received a very early call (woke us up) reminding us we needed to pay at the front when we check out …. Then house keeping was knocking on the door saying they needed to clean almost an hour before check out time…and then another call asking again when we would pay…..when we told them we would check out on time they demanded we go and pay immediately. My wife complied and went down to the office where the manager and an employee (no other customers) were chatting and she was ignored for several minutes before being helped. Their credit card machine was “broken” and after trying the second time to get cash the manager had to use a QR code and have her pay through her phone. No thank you, no ask of how our stay was, no apology for the early wake up and demands. The 3 star rating is simply due to the pool. It was nice.

The pool was great. Cool. Clean. Available seating all around and a bridge to hide under from the sun.

Stayed in May 2022

Whole experience as different hotel was not a suite and now trying to get refund is proving hard

Nothing. We booked a suite at this Hotel. Day before arrival, we sent WhatsAPP message telling us no availability and could offer a different hotel. We had booked 9 months ago.

Stayed in June 2022

Excellent stay, we were transferred to other accommodation which was closer to the city centre and staff were friendly. Hotel was beautiful

Stayed in April 2022

We booked a twin room and was given a double room. They were unable to change the room. The pool was freezing. The breakfast was bad for £10. The shower was really old and not comfortable to use. There were no real good facilities.

The room was cleaned everyday. The bed was comfortable. Located in Fira. Staff were nice

Stayed in September 2021

Rude receptionist ladies, terrible wifi, bathroom had mould and they didnt give any toileteries. Considering these things I'd say its ok for a night or two but very overpriced and overated.

Good location, had the basics for a night or two

Stayed in October 2021

I did not like customers survice and the fact that 4 star hotel has facilities that half working.

Nice view of sunrise. Comfy beds.

Stayed in October 2021

Host was not friendly, showing their attitude towards us. They won’t answer calls in emergency or if you need to clarify anything. They need you to email everytime. Behaviour of one of the lady siiting in the reception was really bad towards us. Felt like bullying us as we are from other part of the world. Toilet was not clean properly but the room, hall and other area in the suits are very neat. They also charged more for Airport transfer even the Airport is nearby.

Stayed in October 2021

Hair dryer didn't work, we asked for a new one, but never came. The blankets have been without any covers, supposedly they are washed everyday.

The free parking and it's near to Fira center.

Stayed in October 2021

Very nice people, they allow us to entry before check-in hour and next day they save our luggage some hours for free. Good bedroom and quiet place, beautiful. I highly would recommend it!

Stayed in October 2021

Location was perfect. The complex is small and modern. Room was cleaned and towels were changed daily. We would definitely recommend it to anyone and we would stay there again.

Stayed in October 2021

Room smelled weird, shower was horrible (wrap around shower curtain?! Really?!?!)

The pool looked nice.

Stayed in October 2021

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