My room was excellent. However it was on a side corridor and there was no signage saying that, so having driven four hours I walked to the end of a long corridor and had to walk back with my bags to find where my room was. Please put signage up for that side corridor!

Staff were lovely and were completely honest the minute I arrived about the fact the TVs and wifi weren't working and that I would be given £35 towards dinner as compensation. There were options for dinner and I went to their lovely restaurant, again staff were excellent and the food was delicious, with great choices. Would definitely come again.

Stayed in December 2023

Our shower wasn’t working and the TV wouldn’t connect to the internet

The location, the decor, lovely rooms and staff are amazing 🤩

Stayed in January 2024

Walls very thin - could hear everything in next door room - even just talking.

Friendly staff, lovely building, nice room, excellent food, good atmosphere.

Stayed in December 2023

Attention to detail.

Stayed in December 2023

I think any issues eg scaffolding outside will be addressed in the very near future when the excellent refurbishment is completed

Excellent friendly staff throughout the hotel . The small issues arising from refurbishment were fairly addressed by the offer of bar credit. The hotel is very dog friendly and there are different areas to suit individual preferences regarding space and noise levels.

Stayed in December 2023

No TV working but were compensated on departure Breakfast lovely but service of delivery of food to the tables after ordering was very very slow even though it wasn’t that busy, although food was delicious

Location, history and refurbished well done

Stayed in December 2023

Lack of car parking, which was available on other visits. No televisions working, although a beverage allowance was given to reflect this. Scaffolding and workmen; some noise of drilling etc during the day. No information folder in room. Staff during the day seemed really good. Very attentive and friendly. Dinner service not so good. Young staff, although pleasant, not really trained to the correct level. Extremely long wait for main course and dessert, in fact we gave up waiting for the dessert. Apparently there was a function for 150 on and the kitchen was struggling. This shouldn’t happen. Functions shouldn’t spoil the stay for residents. Breakfast good quality etc, but didn’t like the fact that you could choose one plate only on the continental. I like granola, plus the fresh fruit selection. The servings seemed small. Cooked breakfast which my husband had was good though.

Location and refurbished areas.

Stayed in December 2023

Superb full English breakfast.

Stayed in December 2023

Just the noise due to renovations but we were compensated for that

The property was lovely even though it was going through renovations. The views were lovely, rooms clean and very comfortable. The gin and tonic with the ginger bread men was a nice touch

Stayed in December 2023

Nothing apart from TV was not operating throughout the hotel but that did not adversely affect our stay

Proximity to visitor attractions. Very comfortable accomodation.

Stayed in December 2023

Great choice of breakfast service excellent and the room was very nice.

Stayed in December 2023

Long wait for cocktails Coffee forgotten at breakfast had to chase it up Breakfast a bit cold

It was lovely, nice staff, very polite, clean, great shower. Comfy bed

Stayed in December 2023

No Hotel Car Parking at the moment. Steps to the Bathroom, Could have had a dimmer light. Outside. Very noisy on the Saturday night. Crowd and traffic.

Excellent Staff

Stayed in December 2023

Nasty glue smell from new flooring spreading through to breakfast area.

Staff were extremely professional and welcoming. The bathroom in the Cosy double was amazing!

Stayed in December 2023

Nothing

Location was perfect Staff very attentive and friendly Decorated to a very high standard Would definitely stay again ⭐️

Stayed in December 2023

The shower temperature control didn't seem to work.

The central location is very good. Breakfast was excellent.

Stayed in December 2023

Ongoing refurbishment

Lovely location close to cathedral & castle Friendly staff Nice breakfast

Stayed in November 2023

If you are easily disturbed by noise then ask for for a room not facing the cathedral . We were in room 123 . The noise from the air conditioning units outside the rooms windows was loud and very annoying.

The staff were friendly and keen to help. The table service in the bar was excellent. And the the bar food was superb. The bed in room 123 was large and comfortable also.

Stayed in December 2023

Some renovations ongoing and so noisy in some areas. Only bar meals available as restaurant not open yet. Should have been informed of this.

Recently renovated and very comfortable.

Stayed in November 2023

Unfortunately they are still mid renovation

Truly friendly staff and room was great

Stayed in November 2023

Bathroom was a bit ricketty / dated. Building work going on around us - builders on scaffolding outside our window at 7.30 am. but a short-term problem. Car park unavailable - we were not informed until we arrived. Nearby public car park was fine but added £19 to our 2 day stay.

Lovely old hotel just near the cathedral and great shopping. Staff welcoming, friendly and helpful. Good breakfast options. Comfortable.

Stayed in November 2023

The noise of the fans from the kitchen

Lovely location and great view of cathedral

Stayed in November 2023

Work being carried out at 7.30am scaffolding blocking views of cathedral was a shame photos not good.wasnt informed about Work force before booking at £250 for two nights you expect peace and unhindered views of the cathedral. Not workers In front of bed room and bath room..did not inform for that price is not good..

Choice of food for breakfast the club house sandwich. Good ice cold fresh beers.polite helpful staff..

Stayed in November 2023

Check in and check out approach. Receptionist was counting a lot of cash whilst I waited at the desk. It was a room with one person. Awkward queue outside the room like waiting for the headmaster. Unnecessary admin process at check out. Had to wait for the couple and child to finish writing a letter for the receptionist which was nothing to do with checking in or out. Waited half an hour to actually leave the hotel.

Lots of attention to detail. None of the shoddy decor often found in hotels. Felt very grand. Wanted for nothing as part of the actual stay.

Stayed in November 2023

The room we were originally given was really quite poor, small and with scaffolding covering the window and a very depressing outlook. It also had a connecting door to another room, which we know from bitter experience is not a good idea and we certainly had no need of one, We went straight down to Reception and within minutes were given a vastly superior room. The hotel was not full so I'm not sure why it couldn't have been given in the first place.

It was lovely to see the renovation of the hotel as we had stayed there last year and the decor etc. was now really super. The room we were eventually given was absolutely lovely, spacious, clean and with excellent facilities. The bar area was great and the staff attentive and friendly, it had a very good atmosphere to sit and have a drink and the range of cocktails was excellent. The reception staff were friendly, welcoming and efficient as were staff in the breakfast room. Breakfast was tasty although I would really have expected some fresh fruit on the buffet part.

Stayed in November 2023