The service in the cocktail lounge was extremely slow. There were plenty of staff but the drinks took a long time to arrive.

The location is lovely and the recent refurbishments have made the hotel feel of a very high standard. The room was fine and the staff were very attentive and helpful. The food was exceptional.

Stayed in January 2024

The TV in the room didn’t work. ( or we couldn’t get it to work)

Great location and the breakfast was fantastic

Stayed in January 2024

Does anyone really need 8 pillows/cushions on the bed? Really?

First stay since the refurbishment. Much improved. I was in one of the refurbed rooms - very comfortable and very well equipped (nice area to sit and read by the window, nespresso machine gets a big thumbs up!) Breakfast was excellent. Would recommend highly.

Stayed in January 2024

Needed make up mirror and vanity sets in Bathroom. Unfortunately a problem within hotel meant tv's in room weren't working. Although the hotel did make a generous offer to guests to have drinks in bar as compensation.

Breakfast and location both excellant.

Stayed in January 2024

My room was excellent. However it was on a side corridor and there was no signage saying that, so having driven four hours I walked to the end of a long corridor and had to walk back with my bags to find where my room was. Please put signage up for that side corridor!

Staff were lovely and were completely honest the minute I arrived about the fact the TVs and wifi weren't working and that I would be given £35 towards dinner as compensation. There were options for dinner and I went to their lovely restaurant, again staff were excellent and the food was delicious, with great choices. Would definitely come again.

Stayed in December 2023

Our shower wasn’t working and the TV wouldn’t connect to the internet

The location, the decor, lovely rooms and staff are amazing 🤩

Stayed in January 2024

Walls very thin - could hear everything in next door room - even just talking.

Friendly staff, lovely building, nice room, excellent food, good atmosphere.

Stayed in December 2023

Attention to detail.

Stayed in December 2023

I think any issues eg scaffolding outside will be addressed in the very near future when the excellent refurbishment is completed

Excellent friendly staff throughout the hotel . The small issues arising from refurbishment were fairly addressed by the offer of bar credit. The hotel is very dog friendly and there are different areas to suit individual preferences regarding space and noise levels.

Stayed in December 2023

No TV working but were compensated on departure Breakfast lovely but service of delivery of food to the tables after ordering was very very slow even though it wasn’t that busy, although food was delicious

Location, history and refurbished well done

Stayed in December 2023

Lack of car parking, which was available on other visits. No televisions working, although a beverage allowance was given to reflect this. Scaffolding and workmen; some noise of drilling etc during the day. No information folder in room. Staff during the day seemed really good. Very attentive and friendly. Dinner service not so good. Young staff, although pleasant, not really trained to the correct level. Extremely long wait for main course and dessert, in fact we gave up waiting for the dessert. Apparently there was a function for 150 on and the kitchen was struggling. This shouldn’t happen. Functions shouldn’t spoil the stay for residents. Breakfast good quality etc, but didn’t like the fact that you could choose one plate only on the continental. I like granola, plus the fresh fruit selection. The servings seemed small. Cooked breakfast which my husband had was good though.

Location and refurbished areas.

Stayed in December 2023

Superb full English breakfast.

Stayed in December 2023

Just the noise due to renovations but we were compensated for that

The property was lovely even though it was going through renovations. The views were lovely, rooms clean and very comfortable. The gin and tonic with the ginger bread men was a nice touch

Stayed in December 2023

Nothing apart from TV was not operating throughout the hotel but that did not adversely affect our stay

Proximity to visitor attractions. Very comfortable accomodation.

Stayed in December 2023

Great choice of breakfast service excellent and the room was very nice.

Stayed in December 2023

Long wait for cocktails Coffee forgotten at breakfast had to chase it up Breakfast a bit cold

It was lovely, nice staff, very polite, clean, great shower. Comfy bed

Stayed in December 2023

No Hotel Car Parking at the moment. Steps to the Bathroom, Could have had a dimmer light. Outside. Very noisy on the Saturday night. Crowd and traffic.

Excellent Staff

Stayed in December 2023

Nasty glue smell from new flooring spreading through to breakfast area.

Staff were extremely professional and welcoming. The bathroom in the Cosy double was amazing!

Stayed in December 2023

Nothing

Location was perfect Staff very attentive and friendly Decorated to a very high standard Would definitely stay again ⭐️

Stayed in December 2023

The shower temperature control didn't seem to work.

The central location is very good. Breakfast was excellent.

Stayed in December 2023

Ongoing refurbishment

Lovely location close to cathedral & castle Friendly staff Nice breakfast

Stayed in November 2023

If you are easily disturbed by noise then ask for for a room not facing the cathedral . We were in room 123 . The noise from the air conditioning units outside the rooms windows was loud and very annoying.

The staff were friendly and keen to help. The table service in the bar was excellent. And the the bar food was superb. The bed in room 123 was large and comfortable also.

Stayed in December 2023

Some renovations ongoing and so noisy in some areas. Only bar meals available as restaurant not open yet. Should have been informed of this.

Recently renovated and very comfortable.

Stayed in November 2023

Unfortunately they are still mid renovation

Truly friendly staff and room was great

Stayed in November 2023

Bathroom was a bit ricketty / dated. Building work going on around us - builders on scaffolding outside our window at 7.30 am. but a short-term problem. Car park unavailable - we were not informed until we arrived. Nearby public car park was fine but added £19 to our 2 day stay.

Lovely old hotel just near the cathedral and great shopping. Staff welcoming, friendly and helpful. Good breakfast options. Comfortable.

Stayed in November 2023