Swan Road, Harrogate, HG1 2SR, United Kingdom
#21 of 22 hotels in Harrogate
Guests' ChoiceBased on 4111 hotel reviews
7.3Cleanliness
8.0
Comfort
7.9
Location
9.2
Facilities
7.3
Staff
8.3
Value for money
7.1
Free WiFi
7.7
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End of dialog contentReviewed: 26 June 2024
Sally
United KingdomThe side light and the desk light didn't work. The restaurant was full and was unable to offer room service outside of a selection of 3 sandwiches, insult to be charged room service charge, however the rcar park was not charged for not being able to have dinner.
Stayed in June 2024
Reviewed: 24 June 2024
James
United KingdomI think a fridge in the rooms would be good
Friendly staff, and close to town centre
Stayed in June 2024
Reviewed: 24 June 2024
Jason
United KingdomIt's very old and the lift up to the floors was so slow we waited ages it's not great
Breakfast was ok just a bit dry
Stayed in June 2024
Reviewed: 24 June 2024
Freek
NetherlandsOld and noise
Stayed in June 2024
Reviewed: 23 June 2024
Andrea
United KingdomThe bedroom windows wouldn't open so it was quite stuffy
Beautiful building with lots of character and a great location for a night out around town
Stayed in June 2024
Reviewed: 23 June 2024
Tara
United KingdomGreat location and lots of character
Stayed in June 2024
Reviewed: 23 June 2024
Natalie
United KingdomThe room was hot due to the weather, and I could have done with a fan in the room. Yes, the bedroom was a little dated but only what to expect in a lovely old building.
The location was spot on, and the staff and service were great. Lots of beautiful features in this historical building. Great value for money.
Stayed in June 2024
Reviewed: 23 June 2024
William
United KingdomI was disappointed with the room, It was smaller than I anticipated, as was the bathroom Nothing like he photos I had received. Not enough plug sockets.
Great location near the centre of town, Pleasant grounds and the parking was good, staff were helpful
Stayed in June 2024
Reviewed: 23 June 2024
Yvonne
United KingdomEnjoyed a pleasant one night stay. Very comfortable bed 👌 Very helpful friendly staff
Stayed in June 2024
Reviewed: 21 June 2024
Ian
SpainBooked twin room , Every time cleaner came I had to move single beds apart always left as double ??. TV far to small for room size And remote control several buttons not working, Dressing gowns not wearable so hard , windows opened onto fire escape 1 had No lock windows only opened a short distance but person outside could use implement to hook items, Food menu not very good My wife had fish and chips Not good batter soggy, I had sirloin steak paid supplement The steak was cooked to my liking but the quality of the meat was poor , Not enough variation on menu. Bath Needs grab rail for oaps to step in bath
Very clean Great staff
Stayed in June 2024
Reviewed: 19 June 2024
Steve
United KingdomThe porridge! Horrible!
Most of the Breakfast choices were good. Lovely clean room. Staff helpful and friendly.
Stayed in June 2024
Reviewed: 18 June 2024
Kaynaat
United KingdomThe bedroom was really warm due to the heating and bedding. There could be (potentially) more hot vegetarian options.
The breakfast was lovely and had a wonderful variety. The room was clean, spacious and had a lovely view.
Stayed in June 2024
Reviewed: 18 June 2024
Glenys
United KingdomRoom135 Very noisy from outside, which continued into the early to the early hours of the morning intermittently, some sort of fan noise. Reception staff not helpful when enquiring what the noise could have been, was told they're had been no previous complaints and were not aware of anything that could have been making the noise. although it seems the room is over the kitchens. Reception also couldn't give me any walking directions to Harlow Carr. IT Turned out that the walk started in Valley Park 3mins walk from hotel. No communication from reception staff when leaving.
Breakfast was good, staff in the breakfast room and bar helpful.
Stayed in June 2024
Reviewed: 18 June 2024
Gemma
United KingdomThe lift is very slow and the bathroom was a bit of a tight space, but nothing to be done about that!
Breakfast was amazing. Very comfy bed, hot shower and friendly staff. If you don't have housekeeping do your room one day then they'll give you a £5 voucher for the bar, which I thought was very generous.
Stayed in June 2024
Reviewed: 17 June 2024
John
United KingdomSome food was below par. How do you make poor chips or stodgy scones?
History
Stayed in June 2024
Reviewed: 16 June 2024
Tracy
United KingdomMattresses need changing, had a terrible night's sleep I did report this to the hotel
The breakfast choices were very good
Stayed in June 2024
Reviewed: 15 June 2024
Debbie
United KingdomDark room with view of a roof
Location
Stayed in June 2024
Reviewed: 14 June 2024
Marcus
United KingdomRoom was tired and needed updating, cracked sink and leaking tap. Due to having a dog with us, we had to sit it the bar area and fetch breakfast from the main hall which was inconvenient as it was some distance. Our room was located a big distance from exit, which was also not convenient with a dog. Also charging £10 to park on the hotel grounds was annoying.
Distance from town was very convenient.
Stayed in June 2024
Reviewed: 14 June 2024
Joanne
United KingdomAll staff helpful and friendly, good selection of breakfast, good selection in the bar to, lovely old building, the grounds of the hotel beautiful to, the hotel was close to the town, I'm an Agatha Christie fan so it was nice to think I had stayed in the same hotel as her,
Stayed in June 2024
Reviewed: 12 June 2024
Kevin
United Kingdomnothing
location, friendly staff
Stayed in June 2024
Reviewed: 12 June 2024
Graham
United KingdomVery ordinary dinner.
Excellent breakfast
Stayed in June 2024
Reviewed: 12 June 2024
Carolyn
United KingdomWas a bit chilly in the room and bathroom. Old window didn’t quite close totally.
Location excellent, pay for parking provided, very handy
Stayed in June 2024
Reviewed: 12 June 2024
Joshua
United KingdomNo fridge in the room.
Very clean environment, good breakfast, staff very helpful.
Stayed in May 2024
Reviewed: 11 June 2024
Mark
United KingdomThe double bed was small only 4'6" and the floor sloped but the bed wasn't leveled. And room service delivered a cold breakfast.
A characterful hotel in a great location
Stayed in June 2024
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