The restaurant was very disappointing. We stayed the night before the London Marathon and they had a special pasta buffet for runners. This cost £26. We arrived at our planned time at 7 pm. We had to wait for a table and when sat realised the pasta had run out! After over an hour, the chefs had rustled up some cheap fusilli and penne with tomato source. No apologies and lots of very annoyed customers. A disaster of planning!

Hotel staff are friendly, helpful and go above and beyond.

Stayed in April 2024

Hotel employees are well-trained and customer-oriented. In the late evening, I called reception and asked for immediate ironing service. Despite the fact that it was late, the hotel staff did their best to resolve my situation. That is a sign of advanced training and flawless hospitality principles. The breakfast was delicious. I truly enjoyed my hotel stay. Many thanks. You are the finest hotel staff I've ever seen.

Stayed in April 2024

I think prices are way to expensive No spa prices

Stayed in April 2024

Need to correctly label and provide gluten- free choices more consistently and widely than currently on offer, especially if charging a premium for the executive lounge.

Well located and good facilities

Stayed in March 2024

It was an exceptional hotel with amazing service. Every staff that we encountered with truly made us feel like VIP’s. We stayed there as part of my boyfriends birthday celebrations and they had a wonderful amenity when we came into the room (birthday cake) and had upgraded our room free of charge due to me mentioning it was his birthday whilst booking. The spa facial I tied truly were heavenly. The full body massage was the best massage I have ever had. The hotel is situated in the heart of London close to many bars and restaurants which was also a bonus. I would 100% go back again.

Stayed in March 2024

Larger selection of GF food in the members lounge.

Upgrade to St. Paul suite so very comfortable with nice view of the Cathedral .

Stayed in January 2024

This is so far the best hotel in London I’ve ever been. The staffs are amazing and the room is spacious enough for 4 of us. Breakfast was amazing! Will definitely be back.

Stayed in February 2024

Didn’t like that you cannot open the window in the room

Liked that it’s chilled and staff very friendly. Nothing is a problem. Loved the interior and the pool is beautiful. Facilities are great and I would love to stay there again

Stayed in February 2024

Had slight issues with our phone in the room but outside of that, everything was great.

Customer service was excellent!

Stayed in February 2024

There were specific kids times for use of the pool, however when we went down at the allocated time...we were told the pool was full. Try explaining that to your kids

Perfect for a weekend break in London

Stayed in January 2024

Menu and food of both the restaurant and in-room dining. The food is below par compared to our last stay in March 2023. Soggy fries and salty, brown mess instead of fried rice is not acceptable in such a wonderful hotel.

Feels like coming home. Very clean, staff very friendly. The spa experience was excellent.

Stayed in January 2024

Need to improve the GF offering and labelling.

Spa, executive lounge, good check-in staff and concierge

Stayed in January 2024

Nothing

Staff were very accommodating. When we arrived after our long journey, our room was not ready, staff showed us to the VIP room, which has a shower, etc, so you can freshen up. We also received a Christmas stocking feom the hotel on Christmas day.

Stayed in December 2023

My recent stay at The Westin London City was nothing short of spectacular. From the moment I arrived, the excellent service left a lasting impression. The beautifully appointed rooms provided the perfect retreat, and their proximity to all major attractions made exploring the city a breeze. The Westin truly excels in creating a luxurious and convenient experience. I can't wait to return for another unforgettable visit!

Stayed in December 2023

THE HOTEL WAS JUST INCREDIBLE!!!! We will definitely be back soon !!!!!

Stayed in December 2023

The only thing I would say is biscuits in the room would have been good.

Location The smell throughout the hotel was lovely Staff so helpful

Stayed in December 2023

Breakfast buffet selection could be better

Facilities and staff were great

Stayed in December 2023

Mosaic restaurant wasnt a great menu for lunch- limited and overpriced for what it was

Great staff- welcomed with a cup of hot chocolate and quick checkin. New decor and spacious common areas and rooms. Bathrooms marbled and perfect with sunflower shower and White Tea shampoo/ soap. Everything from rooms to bedlinen to foyer is aromatic

Stayed in December 2023

Check in time embarrassing

Mostly everything

Stayed in December 2023

Nothing

Great hospitality, clean room, comfortable stay! Will definitely stay again!

Stayed in November 2023

Super Location and Excellent Staff …

Stayed in October 2023

Nothing.

Gym, spa, and staff.

Stayed in September 2023

Almost everything was as expected for the price tag. Just small points i didn't appreciate: The room AC which automatically started during the nights, not sure if it was malfunction or not. Breakfast was good but repetitive everyday. More care should be taken in corridors and room floor cleaning and stains removal, nothing really striking but some stains and dirt were found. Overall it was very clean though. Boring bathroom design when compared to the rest of the room and common areas, but functional nonetheless. Didn't like the glass door to the bathroom which didn't allow to lock. Family rooms should be bigger. The room was not ready at check in time.

It was an overall great stay. Great location by the river, modern, tranquil, and very comfortable. Amazing spa and indoor pool considering how centrally located the hotel is. Nice bath amenities. Friendly and usefull staff.

Stayed in October 2023

Nothing not to like

The property and its amenities were spectacular. Everything from check in to check out was impeccable. Paris at the front desk was a gem. She ensured our stay was seamless and even sent up a gift for our honeymoon. She was attentive to all our needs and went above and beyond to make our stay so special! Paris is a real asset to the Westin hotel in London and anyone that gets to meet her during their stay is considered lucky because she will take care of everything! The rooms are clean and well kept. Attention to every detail at this property. They will make you feel like a royal!

Stayed in October 2023