High Street, Andover, SP10 1PB, United Kingdom
#3 of 5 hotels in Andover
Guests' ChoiceBased on 1539 hotel reviews
8.1Cleanliness
8.7
Comfort
8.7
Location
8.9
Facilities
8.1
Staff
9.2
Value for money
8.4
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 3, 2024
Chris
United KingdomBoth very good
Stayed in June 2024
Reviewed: June 3, 2024
Mrs
United KingdomThe bath was very small and the hot water was very hot!
Great location in the middle of town, lovely breakfast and very friendly staff.
Stayed in June 2024
Reviewed: May 29, 2024
Mick
United KingdomN/A
A nice hotel - a good room and good breakfast.
Stayed in May 2024
Reviewed: May 28, 2024
Denis
AustraliaFinding the entrance to the car park Small room
Reasonable value for money with free parking. Good location in relation to restaurants. Clean and tidy rooms and good breakfast
Stayed in May 2024
Reviewed: May 27, 2024
Jillian
United KingdomEverything one needed for a night was provided.
Breakfast was good and location very good for where we needed to go as could walk.
Stayed in May 2024
Reviewed: May 26, 2024
Ros
United KingdomNothing really.
Comfy bed, parking. Room smelt lovely. Great air freshener. Staff lovely
Stayed in May 2024
Reviewed: May 23, 2024
Rosslyn
United KingdomBreakfast was a pre-cooked buffet that was better for meat eaters than vegetarians
Lovely staff and nice room -very good value
Stayed in May 2024
Reviewed: May 19, 2024
Cathy
United KingdomCourtyard area could do with a tidy up.
Nice size room and bathroom, decor ok, reception staff very nice. Very good breakfast!
Stayed in May 2024
Reviewed: May 16, 2024
Rachel
United KingdomClean but a little tired.
Appreciated replenishing the tea/coffee etc daily.
Stayed in May 2024
Reviewed: May 15, 2024
Matt
United KingdomDifficult to control shower temperature. Small double bed. Awful coffee at breakfast.
Good location
Stayed in May 2024
Reviewed: May 14, 2024
Mary
FranceHotel had its own car park. Location was central to Andover. Staff were friendly. Double room was larger than typically found in a hotel and very clean.
Stayed in May 2024
Reviewed: May 12, 2024
Sarah
United KingdomMold/damp on the wall. Appreciate it is an old building but it was next to the bed and a bit worrying.
Free parking, friendly staff, comfortable bed, clean room, good shower. Good value for money.
Stayed in May 2024
Reviewed: May 11, 2024
Paula
United KingdomThe only minor annoyance was due to inconsiderate people slamming doors, but this was not the hotels fault.
The room was clean and tidy and the staff friendly. It was also nice to have biscuits as well as tea making facilities :-)
Stayed in May 2024
Reviewed: May 8, 2024
Julie
United KingdomLocation, car parking and staff
Stayed in May 2024
Reviewed: May 8, 2024
Catherine
United KingdomThere wasn't anything that we particularly disliked.
We enjoyed our stay at the Star and Garter especially as we had a lovely room and it was in a central location, but still quiet. The staff were friendly and helpful. We found the historical facts about the hotel interesting as well.
Stayed in April 2024
Reviewed: May 4, 2024
Lawrie
United KingdomThe staff were very helpful and the bath was great
Stayed in April 2024
Reviewed: May 3, 2024
Tatttoosteve
United KingdomSo hard to get to the car park (in no way the hotels fault, just giving a heads up) No lift
Great location, friendly receptionist. Excellent breakfast Central location
Stayed in May 2024
Reviewed: May 2, 2024
Cavan
United KingdomNothing
Clean and good location
Stayed in April 2024
Reviewed: April 30, 2024
Judith
United KingdomWe have stayed here multiple times, and have always been incredibly impressed with the staff, facilities and location/parking. A perfect stopover in Andover, located very conveniently in the centre of town. Comfortable beds and very quiet! 🤫
Stayed in April 2024
Reviewed: April 30, 2024
Lawson-frost
United KingdomNothing not to like
Beautiful tastefully decorated room, lots of space. Staff were friendly and helpful. Lovely breakfast. Extremely good value for money
Stayed in April 2024
Reviewed: April 29, 2024
Kate
United KingdomNothing
Very friendly staff, happy to go out of their way for us. Lovely view from the huge window in our room Delicious cooked breakfast
Stayed in April 2024
Reviewed: April 29, 2024
Arianna
United KingdomThe bathroom was incredibly cold even with the heating on. Quite unpleasant, but for a single night it was bearable
Awesome staff, cute and clean rooms, central in town, rich breakfast options if you pay a little extra
Stayed in April 2024
Reviewed: April 28, 2024
Margaret
United KingdomNothing
Lovely comfy bed and quiet
Stayed in April 2024
Reviewed: April 21, 2024
Julie
United KingdomNothing particularly
Staff, location and quiet
Stayed in April 2024
Hong Kong, Hong Kong
Sainte-Geneviève-lès-Gasny, France
Batemans Bay, Australia
Cairo, Egypt
Eureka, USA
Machu Picchu, Peru
Washington, D.C., USA
Göreme, Turkey
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content