Initial room was horrid. Dark dingy and scruffy., shower not fit for purpose we were so disapointed. But on raising issues with staff room was changed and was much better. Cold selection for breakfast is lovely and fresh. But hot selection just ok

Beautiful view, staff all lovely and very professional. Fantastic location. The second room was great, staff response to issues was efficient and professional.

Stayed in February 2024

Being knocked at 7pm for house keeping, no coffee and tea for two days in the room asked at reception and felt like I was being fussy asking for drinks for the room

Comfortable, warm , clean and spacious

Stayed in February 2024

The noise in rooms..but it's an old hotel.

The location..the views..friendly staff.

Stayed in February 2024

We had two evening meals in the hotel, one which was the Valentines meal. It was OK but not as good as I would have expected. We had to wait quite a while for the Valentines main course, I had the beef, it was awful and mainly inedible, it was meant to have a stuffed mushroom but didn't and the plate was 3/4 filled with mash. In addition whilst the music is enjoyable in the bar area it is really annoying in the dining room both for breakfast and dinner. There was a wedding function with a disco, which was fine but the music was also left playing in the dining room, it wasn't a nice atmospere. All the staff were helpful and pleasant, some very young but they did a good job, I think the Hotel would benefit from someone overseeing events.

The hotel was nice and the staff were all very good. Really liked the bar area. We had a lovely view from our double room. The room was big enough, the bathroom was dated but clean and functional. The room was serviced all 3 days of our stay. The breakfast was good but I would recommend adding it when booking as it wasn't that good that you would pay over £18 on the day.

Stayed in February 2024

It was abit cold as the room was so big it took too long to heat up with the wall heater.

The staff were so friendly and couldn't be more helpful

Stayed in February 2024

Mattress in seaview room was too hard for me but that is my preference. Ladies changing room poor, needs refurbishing. 8/15 lockers had no keys. Showers and toilets in need of complete overhaul. Felt very unclean. Would have liked to have cheese at breakfast. Would have paid extra to have kippers or smoked haddock as we don't eat meat.

Spa massage by Scott was excellent and I would highly recommend a treatment by him. Reception staff very polite and helpful from when we arrived until we left. Hotel porter offered us help with our luggage and explained the parking in the hotel garage. The lady who cleaned our room asked us if we would like anything replaced. Staff at breakfast very attentive.

Stayed in February 2024

Unfortunately the leisure facilities need some TLC. The hot tub is not working and the swimming pool and changing area need updating- but despite this I would still revisit.

Good sized room with a lovely view of the sea. All staff were friendly and polite and we had an excellent and very relaxing stay. Lovely breakfast each morning and enjoyable evening meal overlooking the sea.

Stayed in February 2024

Tiny elevator

Decent

Stayed in January 2024

room was in need of updating.

restaurant

Stayed in February 2024

N/A

Breakfast, Room, Pool area and Bar

Stayed in February 2024

A bit tired in parts.

It’s charm and the very friendly staff.

Stayed in February 2024

Breakfast was very good

Stayed in January 2024

Rooms are very tired, especially the bathroom and the bed. The barman didn't know how to make cockatis. Restaurant should be painted in a different colour rather than colour blocking.

The reception area is very nice. receptionists are very welcoming . Bar looks good.breakfast is decent, nothing amazing, and not worth the price.

Stayed in January 2024

Staff are excellent and very helpful

Restaurant has no warmth.

Stayed in January 2024

Not allowing dogs Cold breakfast and cold plates

Good location with parking

Stayed in January 2024

The breakfast is a bit disappointing and could do with a review. No healthy options such as porridge, avocado or granola. Not everyone wants a fry up. The bread options are also limited, no sourdough or rye bread.

I am a regular at this hotel, love the location on the beach front. I love that it has a well heated indoor pool and gym. The bar area is also nice to hang out in.

Stayed in January 2024

No hot food options on the menu for children at bar/brasserie

Loved the views and atmosphere of the bar and restaurant areas. Very spacious and exceptionally clean.

Stayed in January 2024

Great place

Stayed in January 2024

No view from room just two walls right in front of window. window was filthy with bird mess and feathers and cigarette ends all over the tiny felt roof. Tv didn’t work, blurry

Great location

Stayed in January 2024

We had a connecting door to the next room and struggled to sleep due to inconsiderate people staying in them. We had to complain due to loud music being played at all hours.

Location and bar/ restaurant

Stayed in January 2024

Not good parking facilities.

We liked its faded grandeur. We much prefer hotels like this than the modern ones.

Stayed in January 2024

It is faded grandure. Great for a cheap last minute escape the storm experience after a theatre visit but it needs a full refurb to want to actually spend time there.

Cheap and location. It was value for money. The check in staff kind of grunted in a Torquay kind of way - the morning reception staff were far more professional.

Stayed in January 2024

Room a little tired on the decor front

Very Friendly Staff, and food was amazing :)

Stayed in January 2024

Pool changing rooms were exceptionally cold

Staff very friendly, very clean

Stayed in January 2024

The floorboards were a bit noisy above head! Bar prices were very high

Lovely room & service from staff was very welcoming.

Stayed in January 2024