Although the appartment is described as serviced above the door and on Booking.com it isn't cleaned while you are staying there. This includes no change of towels or emptying of bins. So in effect the servicing is only when you leave the appartment. There wasn't any any equipment for us to clean, no dustpan and brush or extra bin bags left or instruction on where to take waste if the bin became full. If a self catering appartment is not serviced these things are needed in case of fullbins or spillages of food etc. I did feed this back to reception and their response was very positive advising they would put these items into the appartments.

The appartment is a great location. A few minutes walk from the town centre and near place to walk my dog like the Ness islands. The appartment was clean when we arrived. Any queries I had were quickly cleared up by the staff who were very helpful. The kitchen had utensils needed and we cooked there every night appart from the last night when we ate out.

Stayed in May 2024

Cleaning wasn't done properly. f.e. We found a whole set of used fake nails in our shower

Close to city center

Stayed in April 2024

The noise from the boiler in the bedroom ! Yes, behind the door of the closet :/ The door of the shower in bad shape . The very poor condition of the stove . Unusable. We went to the desk asking for another one, but in the same extremely bad shape . No way to cook .

The location and the facilities- dinner- breakfast

Stayed in May 2024

Breakfast wasn't the best. Staff are young. My wife had a tea pot with no tea bag in it.

Staff are really friendly. Location is great for getting about inverness

Stayed in April 2024

The livingroom / kitchen area was tiny for an apartment meant to sleep 7 people. The kitchen was not well equipped compared to other apartments that I've stayed in,

It was a good central location for the city centre. The beds were comfortable and clean.

Stayed in March 2024

Staff was amazing. Apartment was cute.

Stayed in March 2024

Apartment is a bit dark but not an issue. No mirror in second bedroom. We had a problem with the shower drain blocking and potentially flooding the bathroom. We asked for house keeping to fix it but it took 24hrs for someone to arrive.

Location brilliant. Any staff we met were very pleasant. Apartment well equipped.

Stayed in April 2024

Breakfast was great, location is super and the stuff was very helpful and polite

Stayed in March 2024

This is being picky. Bed was a bit soft. I realise it’s personal preference but it didn’t suit me.

Great central location with car park. We’ve stayed at Glen Mohr several times and love that it is on the river. Apartment was very nice. Great shire room and kitchen.

Stayed in March 2024

Bathroom looked tired (flaky paint, shower seal moulding, shower door really stiff), being in a lower apartment ment that you could hear every time someone moved upstairs.

Lots of space, great location, clean, everything you needed to hand. Lovely staff.

Stayed in February 2024

I felt it could be cleaner and needed painted

N/A for my say

Stayed in January 2024

Staff at reception could have been a little more informative about the hotel and the area. We had to figure it out for ourselves. Finding the apartment you are staying in is a bit complicated but once you have worked it out you are ok.

Location is great. Very spacious apartments. Beds are excellent and comfortable. Late checkout of 11am a bonus.

Stayed in January 2024

Excellent location, great value for money all the staff we encountered were very polite and helpful. Love the selection of beer from the onsite brewery. Overall well recommended.

Stayed in January 2024

The bathroom shower felt dirty, the shower door was extremely difficult to slide and most the time we could only get it open about 30cm. I did advise reception of this during check out. The living room furniture felt very basic and dated. There was no comfort or homely atmosphere in that room.

Location and Facilities for the hotel were great. Car Park on site was also very handy.

Stayed in December 2023

They need to do something about the heating. Last time, the radiators in the bathroom didn't work, and it was freezing, and the room radiator made terrible noises all night. This time, it all worked, but the room was still cold.

We always stay here , the location is great, the beds are so comfy and the rooms are so nice and clean.

Stayed in December 2023

Apartment could do with refurbishment. Carpets were worn, chipped paintwork on doors etc, tired looking kitchen. It may be that this apartment will get upgraded as there were workmen refurbishing other apartments on site.

Excellent central location. Apartment was enormous, two big double bedrooms , big bathroom with bath and separate shower. Ample car parking.

Stayed in December 2023

The beds were not especially comfortable and despite asking for the sofa bed to be made up for us this had not been done. The access to the apartment was with a magnetic key card (like a hotel room) but for a door that opened directly on to the street, which didn't feel very secure.

The space was clean. The apartment was conveniently located. The facility has a car park. It is reasonably priced for the standard of accommodation.

Stayed in November 2023

Noise from bar could be heard quite clearly. Windows on ground floor could benefit from nets to give privacy when curtains open.

Staff were excellent, great location in town centre, nice modern decor

Stayed in November 2023

Things that would make it better - high chair in apartment or stair gates Bedroom upstairs Lots of steps down to apartment - awkward with young child/pushchair Late check-out request but door keys cancelled at 11.00am (stopped working so assume this is what happened) Funny step in flooring to downstairs bathroom trip hazard

Spacious apartment Late check-out available @ £20 per hour to 2.00pm

Stayed in November 2023

There was the room above us being let by a stag do, they were up all night partying and did not allow us any sleep - nothing was done about this which was unfortunate.

Stayed in November 2023

It’s so big that although the heaters are on it’s not very warm and cosy although the shower was amazingly warm

Spacious and clean

Stayed in November 2023

The carpark was full and had to park across the bridge as there was no spaces atall

Great apartment

Stayed in November 2023

Location, comfortable beds.

Stayed in November 2023

We had some leaks in the kitchen and bathroom and a clogged shower drain.

Great location to pubs and restaurants

Stayed in October 2023