15 Banks Road, Sandbanks, Poole, BH13 7PS, United Kingdom
#14 of 15 hotels in Poole
Guests' ChoiceBased on 930 hotel reviews
7.4Cleanliness
7.9
Comfort
8.1
Location
9.6
Facilities
7.3
Staff
8.5
Value for money
6.6
Free WiFi
8.8
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End of dialog contentReviewed: 24 July 2023
Greg
United KingdomShower was terrible. So small I could only shower sideways in the bath curtain was constantly sticking to me and banged me head twice on the support bar as a result almost fell one also. Strongly suggest getting a proper shower rather than the bath. Was surprised how bad it was considering this is part of the core service a hotel offers. A decent wc. Could only have been worse if the water was cold.
Room size was fab, went to sleep listening to the waves which was magical.
Stayed in July 2023
Reviewed: 18 July 2023
Victoria
United KingdomThe food was overpriced and not particularly good at the Amalfi restaurant. The swimming pool was quite grotty but we were glad it was there. The room cleaning was sometimes good and sometimes not comprehensive depending on who was doing it.
The staff were very friendly and helpful. Breakfast was excellent. The kids food and wraps at the outside pizza restaurant were excellent. We loved the views both on the harbour and sea side. All in all it was a good stay and we’d return.
Stayed in July 2023
Reviewed: 13 July 2023
Algirdas
LithuaniaBest think is the beach. From back door straight into the beach 🙂🙂
Stayed in July 2023
Reviewed: 12 July 2023
Mike
United KingdomVery expensive. Room a bit down at heel. Frayed carpet. No water supplied in room. No fridge. No safe.
Beautiful location. Food in the restaurant was great. Lovely view from room.
Stayed in July 2023
Reviewed: 11 July 2023
Kevin
United KingdomNothing really it was what it was.
Room was fine, comfortable and roomy. Breakfast was ok but a bit slow on both days stocking up the dishes. Good selection and well presented. Great location for the beech access
Stayed in July 2023
Reviewed: 9 July 2023
Steven
United KingdomNeeds a good refurbishment.
Excellent location same for the staff.
Stayed in July 2023
Reviewed: 8 July 2023
Stuart
United KingdomSwimming pool needs updating. Shower which was broken when we stayed 2 years ago remains broken!!
Good breakfast
Stayed in July 2023
Reviewed: 6 July 2023
Martin
United KingdomThe hotel is a little tired now so needs a facelift and the windows in our room were ill fitting
Room and bathroom was a good size, the bed comfortable and pillows good. Shower pressure just about acceptable.
Stayed in July 2023
Reviewed: 6 July 2023
Edward
United Kingdomrooms need updating
location
Stayed in July 2023
Reviewed: 4 July 2023
Monica
United KingdomRooms are a little dated. Our telephone didn’t work, no aircon or fridge which didn’t bother us too much as the temp had dropped to 20 degrees but I would see that as a negative in the warmer months.
Breakfast was very nice
Stayed in July 2023
Reviewed: 4 July 2023
Susan
United KingdomLack of maintenance of some bathroom fittings
Location is excellent, friendly helpful staff. We had a very good meal in the Amalfi restaurant.
Stayed in July 2023
Reviewed: 3 July 2023
Nigel
United KingdomVery tired, needs a little TLC
Room was beautiful & the view was amazing.
Stayed in July 2023
Reviewed: 3 July 2023
David
United KingdomSome of the decor was a bit dated
All good. Staff were fantastic
Stayed in July 2023
Reviewed: 2 July 2023
Lorraine
United Kingdomrooms quite tired
views and terraces on beach front
Stayed in July 2023
Reviewed: 1 July 2023
Clive
United KingdomBreakfast cold
Friendly staff, good location, Free parking onsite
Stayed in June 2023
Reviewed: 27 June 2023
Ian
United KingdomRooms need a fridge and a safe deposit box
It’s clean, convenient and friendly
Stayed in June 2023
Reviewed: 26 June 2023
Martin
United KingdomDay 1_sausage brought out from the kitchen was cooked but cold. How long had they been sat in the kitchen? Day 2 - same problem with fried eggs. As well as being unpleasant I'm pretty sure to meet good hygiene requirements food should be kept warm
Nice dining area
Stayed in June 2023
Reviewed: 25 June 2023
Thomas
United KingdomThe rabble at the Jazz cafe in the evening
Room Good Food Excellent, Staff excellent
Stayed in June 2023
Reviewed: 23 June 2023
Gary
United KingdomRoom a little bit tired , shower not very good !
Location fantastic , Staff really helpful , food excellent !
Stayed in June 2023
Reviewed: 23 June 2023
Meryll
United KingdomIt’s a bit run down. Food was only OK.
Location superb. Staff kind and helpful.
Stayed in June 2023
Reviewed: 22 June 2023
Robert
United KingdomNot being able to place hotel food and drink purchases on your room bill was a bit of a hassle. Whilst the hotel location is fantastic the property itself is a little tired for what you’d expect but it isn’t a huge issue
Good location, very friendly helpful staff. Decent rate due to booking offer
Stayed in June 2023
Reviewed: 20 June 2023
David
United KingdomBooking this hotel through booking.com again was put in to a inferior room on the first floor not a very good view,had to be upgraded to 2nd floor with a glass balcony instead of looking at a roof went from room 116 to room 227 , luckily the hotel was able to do this same as last year at the Haven had a side room looking at the carpark and the noisy chain link ferry again the hotel upgraded us, the beds had a mattress topper and was hard the breakfast was terrible the pool didn't open till 10am in there book in the room s it's from 0700 til 2100 other than that it was oka
The hotel is in a good location next to a shop , good parking ,nice beach and view out to sea
Stayed in June 2023
Reviewed: 20 June 2023
Drystan
United KingdomMaintemance person coming into room multiple times to change a light bulb when partner in room on her own. Never even managed to change lightbulb. Intrusive- could have waited and apparently he had BO which left room smelling of BO for a while.
Location and friendly front of house staff.
Stayed in June 2023
Reviewed: 19 June 2023
Elijah
United Kingdomour bedroom light didn’t work and the toilet leaked all night, shower wasn’t cleaned properly
location, staff had good customer service and breakfast was delicious, view of ocean from the bed was fantastic
Stayed in June 2023
Reviewed: 15 June 2023
Leigh
United KingdomNo air con - not a problem always perhaps, but it was 30*C when we stayed there and the room was very hot at night. The shower water pressure was not great. The rooms are a bit dated and the hotel entrance in particular could use a facelift - for the price, I did expect slightly more upmarket furnishings.
Location (right on the beach) staff and standard of cleanliness were excellent. The rooms were spacious with great views and the bed was very comfortable. The buffet breakfast was also good and the restaurant s and bars all had great views from most tables.
Stayed in June 2023
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