59, Mount Ephraim, Royal Tunbridge Wells, TN4 8BE, United Kingdom
#23 of 40 hotels in Royal Tunbridge Wells
Guests' ChoiceBased on 1813 hotel reviews
8.2Cleanliness
8.9
Comfort
8.8
Location
9.0
Facilities
8.3
Staff
8.9
Value for money
8.3
Free Wifi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 9, 2024
Fiona
IrelandOur room was on the 2nd floor so you could hear people walking in the room above us. No aircon in the room so it was quite warm but there was a fan which did help.
Room was spacious and clean. Breakfast was delicious. Hotel was walking distance to the town centre.
Stayed in June 2024
Reviewed: June 9, 2024
Tracey
United KingdomIt was a little tired on the outside i.e window sills in bedroom was in need of some TLC.
It was central to everything, very clean and welcoming. Food was excellent.
Stayed in June 2024
Reviewed: June 8, 2024
Jaroslaw
United KingdomBreakfast buffet limited. Shower head not adjustable. Possible compensation for "Go Green " - e.g. a drink on the house ?
Dining facilities were great. The restaurant was bright and spacious. Good and interesting choice on menu for dinner and lunch. Staff pleasant, friendly and helpful. Large bedroom and bed.
Stayed in June 2024
Reviewed: June 8, 2024
Debbie
United KingdomEnjoyed the choice of breakfast options
Stayed in May 2024
Reviewed: June 7, 2024
Lisa
United KingdomService in the evening was really slow as the waitress was on her own
Lovey hotel. Lovely staff. Great location! Nice food.
Stayed in June 2024
Reviewed: June 6, 2024
Robert
United KingdomBathroom dated
Perfect situation for our purposes Easy to walk dog and central for the town
Stayed in June 2024
Reviewed: June 6, 2024
Michael
United KingdomBed was a little uncomfortable
Quite,clean and delicious breakfast
Stayed in June 2024
Reviewed: June 5, 2024
Keri
United KingdomLovely building, clean, nice staff, food delicious
Stayed in June 2024
Reviewed: June 3, 2024
Alastair
United KingdomGuests who used this hotel (say) five years ago wouldn’t recognize it now. Unable to provide an early breakfast, even a bowl of cereal for one guest. Also the kitchen closes at 7:30pm on a Sunday. I KNOW that they give you a handout explaining BUT I could have sat 6 or 8 covers down for dinner after a family function and we couldn’t even get a sandwich. Whilst this reviewer will be back, I doubt that those 6 or 8 will. As always it is the people who dictate the business model and not the staff on the ground who are the architects of dissatisfaction.
Food and ambience excellent.
Stayed in May 2024
Reviewed: June 3, 2024
Cathryn
United KingdomRooms a bit tired but a good size and comfortable.
Comfortable beds, good shower. Nice view, close to town Centre. Very friendly and attentive staff.
Stayed in June 2024
Reviewed: June 3, 2024
Vernon
United KingdomThe floor boards in the corridor squeaking & Conflicting information from a staff member.
The bed was very comfortable
Stayed in June 2024
Reviewed: June 2, 2024
Jessica
United KingdomWe were struggling to find our room, and when we asked the housekeeping staff to help us they all looked at each other, one woman sighed and said I'll do it and proceeded to not really show us but just open a door and point down a corridor.
The staff were extremely polite and welcoming at check in. The location is perfect and the hotel is beautifully clean. Very comfy room, all the amenities needed and I loved that there is a radio in the room.
Stayed in May 2024
Reviewed: May 31, 2024
Angela
United KingdomAll good.
Good selection of food, hot and cold. Lovely dining area, relaxed and comfortable. Staff pleasant, cheerful and accommodating to personal requests.
Stayed in May 2024
Reviewed: May 30, 2024
Kathryn
United KingdomThe number of steps up and down was a bit difficult but it's an old building that is well looked after.
The room was lovely. The breakfast was very good fruit offered with cereal was great and the cooked breakfast was good. The staff were extremely friendly and always quick to respond.
Stayed in May 2024
Reviewed: May 28, 2024
Marie
United KingdomThe bathroom bin had not been emptied !
The bath and the breakfast waitress.
Stayed in April 2024
Reviewed: May 25, 2024
Sheila
United KingdomVery relaxing enjoyable stay Breakfast was very good . Catered for all. Attentive friendly staff
Stayed in May 2024
Reviewed: May 25, 2024
Joanne
United KingdomIt's a shame the water system hasn't been modernised. The shower had to be run for over 10 minutes to get the water hot-which is a little wasteful?! They also do the seem to have many staff? The lady who checked me in (who was very friendly) also ran the bar, was setting a wedding up, and also running breakfast-which was still being set up well after it was supposed to being served.. I ordered the poached eggs-as the menus weren't put on the tables until later ,so i didn't know what was available-but they were cooked to perfection!!
Great location. 10 minute walk from town and theatre.accessable car park. Hotel has a lovely vibe, modern decor in a old traditional building. My room was clean with all facilities.
Stayed in May 2024
Reviewed: May 22, 2024
Matthew
United KingdomGood location, nice style. Friendly staff
Stayed in May 2024
Reviewed: May 20, 2024
Madalina
GermanyThe carpet in our room was stained, old and dirty. Really a pity as it is an incredible hotel. Please change it.
Lovely decor, beautiful spaces, amazing breakfast, great location, helpful staff.
Stayed in April 2024
Reviewed: May 18, 2024
Margaret
United KingdomBreakfast was poor. All the elements were there and 'freshly' cooked, but my sausage was dry and rock hard. Poached egg was hard and tasteless. Bacon was good.
Room was a good size, be comfortable. Price excellent for b & b. New flooring and you could see recent improvements have been made. We enjoyed our stay. Bar was good, but quiet and manager was doing all the roles, so felt we had to hurry our drinks in the evening.
Stayed in May 2024
Reviewed: May 17, 2024
Des
United KingdomThe hotel is showing its age in some parts
The historic charm of the hotel.
Stayed in February 2024
Reviewed: May 17, 2024
Diane
SwitzerlandKids under 18 are not allowed to be alone in the room. This seems unreasonable. We were uncomfortable with the staff, however would stay there again due to the fact they take dogs and the location.
The location, parking and easy access to the center is what we liked the most. The atmosphere was comfortable.
Stayed in April 2024
Reviewed: May 17, 2024
Darayus
United KingdomCold tap in sink didn’t work
Location. Clean. Staff
Stayed in May 2024
Reviewed: May 15, 2024
June
United KingdomLovely decor and comfortable communal areas. Ideal location for exploring the area. Room was a decent size and well equipped
Stayed in May 2024
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