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Reviews of The Royal Wells Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

59, Mount Ephraim, Royal Tunbridge Wells, TN4 8BE, United Kingdom

#23 of 40 hotels in Royal Tunbridge Wells

Guests' Choice

Review Score

Based on 1813 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    9.0

  • Facilities

    8.3

  • Staff

    8.9

  • Value for money

    8.3

  • Free Wifi

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 9, 2024

    8.0
    Lovely hotel in Tunbridge Wells
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Our room was on the 2nd floor so you could hear people walking in the room above us. No aircon in the room so it was quite warm but there was a fan which did help.

    Room was spacious and clean. Breakfast was delicious. Hotel was walking distance to the town centre.

    Stayed in June 2024

  • Reviewed: June 9, 2024

    8.0
    Great stay would come back again
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was a little tired on the outside i.e window sills in bedroom was in need of some TLC.

    It was central to everything, very clean and welcoming. Food was excellent.

    Stayed in June 2024

  • Reviewed: June 8, 2024

    8.0
    Doing well at Royal Wells
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast buffet limited. Shower head not adjustable. Possible compensation for "Go Green " - e.g. a drink on the house ?

    Dining facilities were great. The restaurant was bright and spacious. Good and interesting choice on menu for dinner and lunch. Staff pleasant, friendly and helpful. Large bedroom and bed.

    Stayed in June 2024

  • Reviewed: June 8, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Enjoyed the choice of breakfast options

    Stayed in May 2024

  • Reviewed: June 7, 2024

    9.0
    Lovely stay in beautiful Tunbridge Wells
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Service in the evening was really slow as the waitress was on her own

    Lovey hotel. Lovely staff. Great location! Nice food.

    Stayed in June 2024

  • Reviewed: June 6, 2024

    7.0
    Enjoyed our stay overall We travelled with our dog and allocated room was rather small
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom dated

    Perfect situation for our purposes Easy to walk dog and central for the town

    Stayed in June 2024

  • Reviewed: June 6, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bed was a little uncomfortable

    Quite,clean and delicious breakfast

    Stayed in June 2024

  • Reviewed: June 5, 2024

    9.0
    Lovely overnight stop in a lovely hotel
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lovely building, clean, nice staff, food delicious

    Stayed in June 2024

  • Reviewed: June 3, 2024

    8.0
    The Way We Live Now…
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Guests who used this hotel (say) five years ago wouldn’t recognize it now. Unable to provide an early breakfast, even a bowl of cereal for one guest. Also the kitchen closes at 7:30pm on a Sunday. I KNOW that they give you a handout explaining BUT I could have sat 6 or 8 covers down for dinner after a family function and we couldn’t even get a sandwich. Whilst this reviewer will be back, I doubt that those 6 or 8 will. As always it is the people who dictate the business model and not the staff on the ground who are the architects of dissatisfaction.

    Food and ambience excellent.

    Stayed in May 2024

  • Reviewed: June 3, 2024

    9.0
    Would stay again.
    • Leisure trip
    • Travelers with friends
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms a bit tired but a good size and comfortable.

    Comfortable beds, good shower. Nice view, close to town Centre. Very friendly and attentive staff.

    Stayed in June 2024

  • Reviewed: June 3, 2024

    8.0
    A very nice and comfortable stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The floor boards in the corridor squeaking & Conflicting information from a staff member.

    The bed was very comfortable

    Stayed in June 2024

  • Reviewed: June 2, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    We were struggling to find our room, and when we asked the housekeeping staff to help us they all looked at each other, one woman sighed and said I'll do it and proceeded to not really show us but just open a door and point down a corridor.

    The staff were extremely polite and welcoming at check in. The location is perfect and the hotel is beautifully clean. Very comfy room, all the amenities needed and I loved that there is a radio in the room.

    Stayed in May 2024

  • Reviewed: May 31, 2024

    8.0
    Would have been pleased to stay longer.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    All good.

    Good selection of food, hot and cold. Lovely dining area, relaxed and comfortable. Staff pleasant, cheerful and accommodating to personal requests.

    Stayed in May 2024

  • Reviewed: May 30, 2024

    9.0
    Lovely hotel, lovely friendly staff and good food
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    The number of steps up and down was a bit difficult but it's an old building that is well looked after.

    The room was lovely. The breakfast was very good fruit offered with cereal was great and the cooked breakfast was good. The staff were extremely friendly and always quick to respond.

    Stayed in May 2024

  • Reviewed: May 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    The bathroom bin had not been emptied !

    The bath and the breakfast waitress.

    Stayed in April 2024

  • Reviewed: May 25, 2024

    9.0
    Enjoyable and relaxing
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very relaxing enjoyable stay Breakfast was very good . Catered for all. Attentive friendly staff

    Stayed in May 2024

  • Reviewed: May 25, 2024

    9.0
    Lovely hotel
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It's a shame the water system hasn't been modernised. The shower had to be run for over 10 minutes to get the water hot-which is a little wasteful?! They also do the seem to have many staff? The lady who checked me in (who was very friendly) also ran the bar, was setting a wedding up, and also running breakfast-which was still being set up well after it was supposed to being served.. I ordered the poached eggs-as the menus weren't put on the tables until later ,so i didn't know what was available-but they were cooked to perfection!!

    Great location. 10 minute walk from town and theatre.accessable car park. Hotel has a lovely vibe, modern decor in a old traditional building. My room was clean with all facilities.

    Stayed in May 2024

  • Reviewed: May 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    Good location, nice style. Friendly staff

    Stayed in May 2024

  • Reviewed: May 20, 2024

    8.0
    Beautiful
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    The carpet in our room was stained, old and dirty. Really a pity as it is an incredible hotel. Please change it.

    Lovely decor, beautiful spaces, amazing breakfast, great location, helpful staff.

    Stayed in April 2024

  • Reviewed: May 18, 2024

    8.0
    Value for money, nice venue
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was poor. All the elements were there and 'freshly' cooked, but my sausage was dry and rock hard. Poached egg was hard and tasteless. Bacon was good.

    Room was a good size, be comfortable. Price excellent for b & b. New flooring and you could see recent improvements have been made. We enjoyed our stay. Bar was good, but quiet and manager was doing all the roles, so felt we had to hurry our drinks in the evening.

    Stayed in May 2024

  • Reviewed: May 17, 2024

    7.0
    Good to experience Victorian history
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel is showing its age in some parts

    The historic charm of the hotel.

    Stayed in February 2024

  • Reviewed: May 17, 2024

    7.0
    Location, location, location
    • With a pet
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights

    Kids under 18 are not allowed to be alone in the room. This seems unreasonable. We were uncomfortable with the staff, however would stay there again due to the fact they take dogs and the location.

    The location, parking and easy access to the center is what we liked the most. The atmosphere was comfortable.

    Stayed in April 2024

  • Reviewed: May 17, 2024

    8.0
    Very enjoyable
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Cold tap in sink didn’t work

    Location. Clean. Staff

    Stayed in May 2024

  • Reviewed: May 15, 2024

    9.0
    Very enjoyable, would definitely return
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lovely decor and comfortable communal areas. Ideal location for exploring the area. Room was a decent size and well equipped

    Stayed in May 2024

Showing 1 - 25

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