18 Albert Embankment, Lambeth, London, SE1 7TJ, United Kingdom
#367 of 1,015 hotels in London
Guests' ChoiceBased on 10611 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.9
Facilities
8.4
Staff
8.5
Value for money
7.7
Free WiFi
8.5
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End of dialog contentReviewed: 19 May 2024
Stephanie
United KingdomAttitude of almost every employee we encountered. Man at check in was wonderful as well as the woman who checked us in for breakfast. We had a balcony room and it was absolutely absurd it took security almost an hour to come unlock the balcony for us. That should be ready and unlocked for guests when they check in. We had to call reception multiple times to get a jump on it so we could enjoy our balcony before going to dinner.
Location
Stayed in May 2024
Reviewed: 19 May 2024
Kate
United KingdomWe booked a room with a view but got no choice in whether this was facing Westminster or Battersea. Spa was not very clean, mould on the ceiling and had to book to use, also had to show proof of booking to a very rude lady on the spa reception desk. Spa has treatment rooms but no treatments are provided. Considering we largely chose this hotel due to having a pool this was a let down and we only went for 15 minutes throughout our 4 night stay.
Excellent location, with very friendly doormen. Reception were very efficient and friendly as were the staff we encountered whilst having breakfast. Breakfast had an excellent choice, eggs to order (although one morning we just didn’t get any eggs at all despite ordering with one of the waiters). Rooms were very clean, housekeeping staff were lovely. Reception got us a new towel when we asked and housekeeping provided us with extra pillows on request.
Stayed in May 2024
Reviewed: 19 May 2024
Irina
BulgariaIn our room there was no window to open and get fresh air. Air condition was turn on only in cold. There was no indirect lighting separate from other. There was no toilet brush. There was no tv channel.
Location great. Staff also great. There was very clean.
Stayed in May 2024
Reviewed: 18 May 2024
Khawalah
United KingdomWith that price, I should have a nicer view of the river
Big like
Stayed in May 2024
Reviewed: 17 May 2024
James
United StatesNothing to work with in the kitchen. No spatula or paring knife. There was one frying pan. No coffee maker. They told me to ask for anything I wanted. I decided to rough it and eat out a lot.
Stayed in May 2024
Reviewed: 17 May 2024
Ricky
United KingdomThe options for breakfast were a little ordinary and lacked variety, especially for a buffet style breakfast. The hallways were creepy like a labyrinth.
The view from the room was extraordinary, and the location is close to a lot of big attractions. The staff we're very professional and we're helpful.
Stayed in May 2024
Reviewed: 17 May 2024
Jill
United KingdomThere could have been MORE tea , coffee & milk provided. The fridge wasn`t cold enough.
This hotel is situated on the banks of the river Thames. From our hotel window we had a superb view of Big Ben, Houses of Parliament and the London Eye. There were also views of Lambeth and Westminster bridges. Across from us, once you are over the Lambeth bridge and down the other side. You have the pick up point for the Uber water taxis. Its an excellent way to see the famous landmarks of London. The Covid memorial wall is also close by, just down by the river. Our Junior suite had plenty of room and its own balcony over looking the river Thames. A super King sized bed, also a bathroom with toilet, bath and shower, straight off the bedroom. The best views from our window and balcony were at night, when London was all lit up ✨...A good sized room, great location and excellent views.
Stayed in May 2024
Reviewed: 16 May 2024
Myma
GhanaBathroom shower were broken and wasn’t repaired. But wasn’t too bad as it was usable.
Good location. Close to bus and train station. Staff were nice. Had a good sleep as the bed was very comfortable. Clean facilities and clean bathroom.
Stayed in April 2024
Reviewed: 16 May 2024
Inga
LatviaGood location. Quiet room. Excellent bed with two types of pillows what is very significant to have a good sleep.
Stayed in May 2024
Reviewed: 16 May 2024
Ali
OmanNothing
Good Location
Stayed in May 2024
Reviewed: 16 May 2024
Ali
OmanNothing
Good location
Stayed in May 2024
Reviewed: 15 May 2024
Sienna
AustraliaThe lack of communication and organisation between staff members. We called and asked for a late check out around 8am (late check out for 1PM). This was confirmed by the receptionist. We went out, came back at 12:30pm to be told we cannot enter the room as they are cleaning it. All our luggage was in the room. We spoke to a man on the front desk and he was incredibly rude, asking if we rang the right people and that it wasn’t put through the system. Our room was also not made up, after requesting housekeeping & having the green ‘make up’ room light on. We called and asked for it to be done & 2hrs later, someone came up and did our room. They didn’t leave any toilet paper, soap or tissues so we had to all again.
The room was spacious, very comfy beds & lovely duvets. Bathroom was fairly clean. Wail & Romero were outstanding & made our trip wonderful. Very kind and extremely helpful 🩷
Stayed in May 2024
Reviewed: 15 May 2024
John
United KingdomRooms looking a little tired could do with a spruce
Great location
Stayed in May 2024
Reviewed: 14 May 2024
Emma
NetherlandsBusy breakfast line
Great staff
Stayed in May 2024
Reviewed: 13 May 2024
Laura
United KingdomLacking basic requisites in the room: milk, tea, coffee, etc.
Good standard, good facilities.
Stayed in May 2024
Reviewed: 12 May 2024
Christine
United KingdomDim lighting
Location and beautiful river view
Stayed in May 2024
Reviewed: 10 May 2024
Marilyn
United KingdomLovely view, comfortable and stylish
Stayed in April 2024
Reviewed: 10 May 2024
Alison
United KingdomIssued with very dirty bath towels - although this was sorted within minutes and clean ones given We had paid for room rate with breakfast which we couldn’t cancel even though we could have breakfast in the Riverside Lounge which we paid an upgrade for
Great location Lovely clean areas around the hotel Happy friendly staff Very nice room and bathroom Room was clean and fresh looking Use of the Riverside lounge
Stayed in May 2024
Reviewed: 9 May 2024
Julie
United KingdomOver priced drinks and expensive breakfast
Very good location
Stayed in May 2024
Reviewed: 9 May 2024
Leanne
United KingdomI payed for a view of the river and big Ben etc and we were given a room facing the other hotels with a partial view of the river not great considering how much we paid.
Great location and beautiful hotel.
Stayed in May 2024
Reviewed: 9 May 2024
Edit
HungaryThe room was for disabled persons, maybe that is why it dusty due to its was an unexploited hotel room ( however we paid a standard price)
Positive is that the personnel was kind.
Stayed in May 2024
Reviewed: 7 May 2024
Pramod
United Kingdomgood breakfast and lounge access
Stayed in May 2024
Reviewed: 6 May 2024
Khalid
SwitzerlandThe location
Perfect location and friendly staff
Stayed in May 2024
Reviewed: 6 May 2024
Zaynub
United KingdomLack off halal of vegetarian options for hot breakfast when you pay full price for breakfast and only can eat toast beans.
Location
Stayed in May 2024
Reviewed: 6 May 2024
Emma
NetherlandsThe interior feels dark like a nightclub and a bit dated
Location is brilliant
Stayed in May 2024
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