18 Albert Embankment, Lambeth, London, SE1 7TJ, United Kingdom
#370 of 1,019 hotels in London
Guests' ChoiceBased on 10614 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.9
Facilities
8.4
Staff
8.5
Value for money
7.7
Free WiFi
8.5
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End of dialog contentReviewed: 14 May 2024
Emma
NetherlandsBusy breakfast line
Great staff
Stayed in May 2024
Reviewed: 13 May 2024
Laura
United KingdomLacking basic requisites in the room: milk, tea, coffee, etc.
Good standard, good facilities.
Stayed in May 2024
Reviewed: 12 May 2024
Christine
United KingdomDim lighting
Location and beautiful river view
Stayed in May 2024
Reviewed: 10 May 2024
Marilyn
United KingdomLovely view, comfortable and stylish
Stayed in April 2024
Reviewed: 10 May 2024
Alison
United KingdomIssued with very dirty bath towels - although this was sorted within minutes and clean ones given We had paid for room rate with breakfast which we couldn’t cancel even though we could have breakfast in the Riverside Lounge which we paid an upgrade for
Great location Lovely clean areas around the hotel Happy friendly staff Very nice room and bathroom Room was clean and fresh looking Use of the Riverside lounge
Stayed in May 2024
Reviewed: 9 May 2024
Julie
United KingdomOver priced drinks and expensive breakfast
Very good location
Stayed in May 2024
Reviewed: 9 May 2024
Leanne
United KingdomI payed for a view of the river and big Ben etc and we were given a room facing the other hotels with a partial view of the river not great considering how much we paid.
Great location and beautiful hotel.
Stayed in May 2024
Reviewed: 9 May 2024
Edit
HungaryThe room was for disabled persons, maybe that is why it dusty due to its was an unexploited hotel room ( however we paid a standard price)
Positive is that the personnel was kind.
Stayed in May 2024
Reviewed: 7 May 2024
Pramod
United Kingdomgood breakfast and lounge access
Stayed in May 2024
Reviewed: 6 May 2024
Khalid
SwitzerlandThe location
Perfect location and friendly staff
Stayed in May 2024
Reviewed: 6 May 2024
Zaynub
United KingdomLack off halal of vegetarian options for hot breakfast when you pay full price for breakfast and only can eat toast beans.
Location
Stayed in May 2024
Reviewed: 6 May 2024
Emma
NetherlandsThe interior feels dark like a nightclub and a bit dated
Location is brilliant
Stayed in May 2024
Reviewed: 5 May 2024
Nasra
United KingdomNothing
The staff were absolutely fantastic!! Romero made our stay a much better experience. Couldn’t fault their service :)
Stayed in May 2024
Reviewed: 5 May 2024
Helen
United KingdomBad room service . Took an hour to arrive and pasta was dried up and unpleasant
Great location . Comfortable room . Nice beds . Quiet
Stayed in May 2024
Reviewed: 5 May 2024
Jennifer
United KingdomThe mattress was quite hard, however this is personal to me and may be perfect for others and the shower could be stronger.
The location and staff were brilliant. Friendly and welcoming. I was pleasantly surprised that my request for an upgrade had been granted and this offered a lovely birthday surprise for me partner. Very responsive and helpful staff and a lovely big room.
Stayed in May 2024
Reviewed: 5 May 2024
Michael
United KingdomBreakfast very expensive and very poor 🙁🙁🙁
Beautiful location
Stayed in May 2024
Reviewed: 5 May 2024
Elizabeth
AustraliaThe suite we stayed in was very noisy in terms of guests walking past, and guests staying in the suite above. It sounded like a group of dancers were staying above us. When guests were chatting as they passed our room, it sounded as though they were actually in the room! We stayed 13 nights and the noise levels were constant. The house keeping staff did an excellent job of keeping our suite clean, however, they weren't consistent in leaving face washers or toiletries. For example, on several occasions, we had to call house keeping to ask for a face washer/cloth. On one such occasion, two bags of toiletries were promptly delivered, but no face washers/cloths!
We loved this modern modern property with excellent facilities. The location and the views were superb..
Stayed in May 2024
Reviewed: 5 May 2024
Louise
United KingdomThe pool
So close to tourist attractions
Stayed in May 2024
Reviewed: 4 May 2024
Nicola
United KingdomDigital app hasn’t been properly tested as there is a lot missing and we still had to check in at reception Staff automatically putting service charge on each bill even before we had the service is extremely bad practice
Great location. Very nice ambiance, rooms great
Stayed in May 2024
Reviewed: 4 May 2024
Isa
OmanBreakfast was not as expected
Location, rooms, clean, facilities
Stayed in May 2024
Reviewed: 3 May 2024
Karen
Saint LuciaShower design and size. water stains on carpet. Perhaps due to being Accessible room
Breakfast Location Modern design Climate friendly initiatives
Stayed in April 2024
Reviewed: 3 May 2024
Neena
United KingdomThe tv cabinet was dirt under the glass
Lovely large twin room
Stayed in May 2024
Reviewed: 3 May 2024
Julie
United KingdomToilets could do with a little updating - some things were pealing off in the shower and the main tap sprayed out.,
Great location and good ambience.
Stayed in May 2024
Reviewed: 3 May 2024
Karen
AustraliaThe water pressure at 4pm was poor
The staff were excellent
Stayed in May 2024
Reviewed: 2 May 2024
Tereza
Czech RepublicWe were solving all the time something (bes was not prepaired for our son,toilet was leaking…but personal was friendly and we solved everything succesfully).
Destination-Westminster is across the river,Big Ben 10 minutes walk,which is great.Swimming pool is nice after a hard day.Breakfast very good with a view on Victoria Tower.
Stayed in April 2024
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