No telephone guide to make contact with reception. TV not working. Room not quite as advertised.

The location is OK

Stayed in September 2023

The luggage storage area was not secure and anyone could just help themselves.

The room was nice.

Stayed in September 2023

I ordered a breakfast for a dairy free member and noone knew about this...reception was having a new floor laid when we arrived and reception was on a table in the dining room with a staff member who didn't know what he was doing, room was OK dated, and the door/ window lock was broken and the TV came on by itself in the middle of the night, the bed was on castors and rolled around everytime you moved in bed .. reception in the morning was flooded., from a leaking ceiling, took staff a while to put signs out ..staff un friendly and not helpful

Breakfast for OK

Stayed in August 2023

We didn't like the fact there was drilling and banging under our room in the morning when we weren't told previously. Would've been better to be in a room not directly above the noise. Also, we didn't feel that the room was a deluxe.

We liked the fact that the room was ready early and we liked that the TV had Netflix

Stayed in September 2023

Even though I was told the night before check out that I had a room allocated to me for my next booking, they could not let me check in before I had to leave the hotel for the day. There were a lot of stairs and narrow hallways to room, which I had to navigate with a heavy suitcase as lifts did not access this part of the building.

After checking out of previous room (made 2 separate bookings for the same weekend) the new room was amazing. Clean, spacious, light, air con and a working shower.

Stayed in August 2023

Room was not soundproof, very small rooms

Bed was comfy and tv had Netflix

Stayed in September 2023

For the price it's fine, just don't expect anything fancy you get what you pay for

It's a hotel we have used before Cheap and cheerful

Stayed in August 2023

The bed was bad like teal bad, half the bed was caving in and it was just a bad sleep, the water in the toilet was constantly trying to fill up so could hear that all night

The locations was great for me , literally hyde park down the road, station a 5 min walk away

Stayed in August 2023

Venue

Stayed in August 2023

Noise from other guests in early hours of the morning and faulty fan

Location and place was generally clean and lobby uncluttered

Stayed in June 2023

Shower didn't drain properly

Great location close to Hyde Park

Stayed in August 2023

Smell, size of room, air con faulty, room not cleaned sufficiently, fresh towels not replaced until afternoon, had already left the room at 12pm.

Location

Stayed in August 2023

Had to pre order gluten free 2 days before , bed uncomfortable

Staff were friendly and we could leave luggage there in the morning of the trip and before trip home

Stayed in August 2023

The area of the hotel we stayed in was dated dark and desperately needed redecorating. The room had a broken curtain which didn't fully close. The rooms are so old there is no noise reduction so everytime someone opened or closed the door it sounded like it was your door! The vending machine in the lobby only took coins so we couldn't get a drink. It wasn't the room advertised either.

24 hour check in was useful as we arrived very late. It was clean. And there was a kettle and tea and coffee and a hairdryer.

Stayed in August 2023

The room was a little smaller than expected but was nice and clean. The same applies to the bathroom - small and tight but nice and clean. The toilet was missing one of its flushing buttons. The sink drain was an open hole, so if you dropped anything down there, you'd never get it back. The towels felt like they hadn't been fully rinsed of their detergent as you could feel the residue rub onto your skin when in use. There were no power points near the beds to easily charge your phones

The location was great and we were able to easily access everything we wanted to see. There were also restaurants nearby which was nice. Breakfast had a good selection of food and drinks. The front desk (male) was the most helpful staff member our entire trip and very friendly. The room fan provided inside the closet was a God send as the room itself was quite hot even with the window open.

Stayed in August 2023

1.No bottle of water for the guest.in the room 2.No body lotion in the room 3.Charging for breakfast on Saturday without informing me about it, wherein I never ate the breakfast.

The moderate fees, security, peace and welcoming attitude of the staff.

Stayed in August 2023

The double room would have been OK as a single! There was just room on one side of the bed to get a cushion on its edge between the bed and the wall, plus you risked banging your head on the TV if you got up in the night. No space for any bedside tables (even small ones) for alarm clocks, spectacles, books or cups of coffee. Not much room for two people to get past one another. Glad we had only a limited amount of luggage, because there wasn't space for a lot. Shower could have done with a tray or shelf.

Room and bathroom were clean, freshly decorated and felt "new". We could leave bags for a few hours without any problem or extra charge. The breakfasts had a good range of food (except for fried eggs!) and were good value for the price.

Stayed in August 2023

Noise from neighbouring room. No hand towels left on the second day

Room was great for what we needed.

Stayed in August 2023

The bed was smalle 140 cm and not 180 cm. There was a double blanket and not too single ones and no chairs

Silence

Stayed in August 2023

The room was lovely and clean but the pillow where disgusting yellow stains all over. Staff where not very accommodating, husband accidentally spilt water on his bedding and asked for sheet but they said didn’t have one and brought a itchy blanket instead. Hole in ceiling on arrival.

Liked the location, and the room was spacious

Stayed in August 2023

The cabinets were broken and carpet was old and stained

The localisation was great but facilities were not very good need more cleaning and a little outdated

Stayed in August 2023

Room was very small didnt give us much space between the bed and the tea and coffee table.

Close to train station, staff were really pleasant.

Stayed in July 2023

The room was very small and the bathroom tiny. Our room was in the basement with a tiny lift that only fit one person with luggage at a time. Very basic accommodation but it did the job to give us a place to stay in the middle of London. The phone didn't work and we had to hunt down the air-conditioning remote.

The room was serviced daily and the location was central making it easy to get around London. Close to 2 train stations.

Stayed in August 2023

Small rooms have to take deluxe double as single way too small and normal double outdated, no air on and smells bad

Friendly staff

Stayed in July 2023

The air conditioning didn’t work the window didn’t close, the furniture seemed old and not maintained since like 80’s, shower unit broken, everything tiny and not planned for a hotel stay

Great location and friendly staff

Stayed in August 2023