The bathroom had a line that looked like old gaffer tape glue up near the ceiling and there was no bath mat provided so we had to use one of our face towels instead. Not a major problem though.

Our welcome was so warm and friendly. Mr J was really personable and kind, and very flexible with helping us to check in and out. The room was basic but clean and comfortable, and we appreciated that there was a fan (many hotels of this budget tier don’t bother thinking of that!)

Stayed in April 2024

cleanliness (improve cleanliness as molds eating the borders of the window and also the toilet part), television not functioning and a furniture that was broken(easy fix actually) but never mended.

Near to the mall and subway stations.

Stayed in April 2024

staff

Stayed in March 2024

Not a negative aspect, but more of a disclaimer to people suffering from back issues. Steps are steep and there is no elevator. Make sure you get a ground floor room:)

The hotel is located in a convenient area in Shepherd's Bush, just literally one minute walk from bus stops and ten minutes from three tube stations. The staff is super friendly, super flexible, and there to help for whatever problem. Rooms are super basic but honestly beyond average, in that price range. Especially if you don't have much luggage, this is the perfect place to be. I would recommend this solution especially to lone travelers: very quiet at night, very safe.

Stayed in March 2024

The kettle wasn't exactly clean inside and shower could look better as well. Wasn't exactly welcoming to use it.

Great location and lovely staff. Also quite cheap for the location.

Stayed in March 2024

It's an old place , so no lift. Extremely cramped space. It will be super troublesome to carry your luggages in your room. If you can ignore these things, you'll like the location and safety. Shops and a pub nearby . Bus stops are nearby as well.

I really liked Jay and his warm approach. He is so kind and explained us a lot of things face to face. I wanted a lot of tea and milk bags. He offered so generously! The room was very very small but it was fine enough to be cozy. The heater worked well and we all slept very well.

Stayed in December 2023

nothing

Good location

Stayed in March 2024

The room and facilities could have been cleaner as it was a little run down (some black mold). It's likely the build of the hotel though. Front of the house where our room was, was a little noisy as main road with emergency services near plus could hear other guests.

Staff were very friendly and upgraded our room! It was a comfy room which was good for what we needed - somewhere to sleep. There was a fridge also which was very helpful. It was good value for money!

Stayed in February 2024

The position was Top

Stayed in February 2024

Mould in the shower very noisy, beds we’re old pillows were use less no bath mat stairway was narrow and hard to get luggage up wouldn’t stay again

Location was okay manager was friendly and helpful

Stayed in February 2024

Although the office chair was very good, perversely there was no desk or table in the room apart from a very narrow shelf which was too small for a laptop or even a tablet. There was no enclosed storage space anywhere in the room (no wardrobe or chests of drawers), with hanging space provided by a set of coat hooks by the door to the room. The room overlooked the Shepherd's Bush Road, an extremely busy thoroughfare, so although the windows could be opened, most people may not wish to. The room does have aircon however, so this might not be a serious shortcoming for most guests.

My second stay at this hotel. The room was on the first floor (2nd floor for Americans) was clean and was extremely large. It contained two double beds, one of which was very comfortable (I didn't use the other as I was travelling solo). The room had a very comfortable office chair, a very good TV with streaming facilities including Netflix, ample, well sited power points, most with additional USB sockets, tea/coffee making facilities and a fridge (more on that below). The windows of the room could be opened. The bathroom was clean and all plumbing facilities worked as expected (w.c., sink, shower enclosure and heated towel rail). There is no lift, but as there was only one flight of stairs this was not an issue. There was no decaffeinated coffee available, but as I always carry my own supply, this was not an issue.

Stayed in January 2024

There was moist in the fridge and the bathroom wasn't super clean.

Great location for the price we paid. Not too far from the center and still close to many shops including restaurants and fast food. The staff was nice. Not too expensive for London.

Stayed in January 2024

Jay is a very welcoming and lovely host. Always remembers me when I arrive and is very polite and friendly.

Stayed in December 2023

Mattress on the bed. Noise from next door coz of thin wall.

Beth room

Stayed in November 2023

No bathmat. No blanket so used duvet from other bed as room was chilly.

Good location. Easy wall from Hammersmith Tube. Nice welcome from host.

Stayed in November 2023

Generally poor cleanliness. We had 2 double beds and one of them wasn't ready/ changed. The manager immediately changed bedsheet but the bad impression left.

Close to shops & restaurants. Bus stop just infront of hotel. Good communication. City centre within a few mins.

Stayed in October 2023

Having a lift would have been beneficial.

Staff behavior and their attitude were excellent. Location was good. But having a lift would have been beneficial.

Stayed in October 2023

The top floor only downside was because I was in a lot of pain from walking so much(my issue, not the hotels). The bathroom was extremely small (me and my husband are on the largerside, again our issue), and only 1 pillow each need more pillows.

Great location, facilities simple

Stayed in October 2023

Stairs

Stayed in October 2023

Stairs

Stayed in October 2023

Room was a bit small but not uncomfortable

Modern and central location

Stayed in October 2023

That we had stayed in a very short period of Time!!

The staff very attentive and they are welcoming 🙏

Stayed in September 2023

Wasn't really clean, squeaky furniture and floor. Can't properly lock the room and the Internet wasn't great.

The host was helpful, the location is alright and the price is decent.

Stayed in September 2023

A bit far from any underground station (10 min) walking since it rains 🌧 daily

Staff was very helpful

Stayed in September 2023