nothing

boooked compact double room ,king size bed breakfast was fantastic location right near town.

Stayed in May 2024

Charging for WiFi in the room is old school. Parking space isn't guaranteed even if you pay £5.

Good value room if you're staying for one or two nights. Exactly what was needed. Read reviews and was worried about cleanliness, but the room was very clean.

Stayed in May 2024

Room was very small and check in took so long

Location

Stayed in May 2024

Noise of the generator outside near our room.

I was expecting it to be dated and unclean but I was pleasantly surprised. It is a bit dated but very clean and well ran. The woman in the bar at night could do with a helping hand but she was happy pleasant and got on with it despite queues building up.

Stayed in May 2024

Rooms unbearably hot even with the radiators turned off. No cleaning done during your stay so you have to ask for tea, coffee, toilet paper etc as no one stocking up.

Grand hotel, nicely decorated in a central location

Stayed in May 2024

Some of the other hotel staff came across as uninterested and unhelpful, it made us feel uncomfortable and not welcomed. The room wasn’t 100% clean, we found hairs in the bathroom. The fire alarm went off during our stay, so we evacuated using the fire escape, but none of the staff seemed to acknowledge this, we went to reception to explain and they just said ‘oh yeah, that was just someone having a shower in their room’

The building and outdoor areas were amazing, impressive decor in the main reception and leisure room. We also wanted to give a shoutout to Amy who worked on reception, she was extremely welcoming, positive and cheerful, and the hotel is lucky to have her and she will go very far in life

Stayed in May 2024

On arrival on going to our room we found it had not been cleaned and the bedding had not been changed. They moved us to a different room larger, but there was a funny smell the first night and the ceiling light sculpture was too bright Do not pay for wifi in the bedrooms because it does not work, also the broadband for the tv did not work and could not get BBCiplayer or amazon to connect

Breakfast was good and the staff were excellent and helpful

Stayed in April 2024

A little tired and some of the staff on the reception need some staff training.

Well placed, beautiful architectural building. I can imagine how imposing this building would have been at the time it was built

Stayed in May 2024

Only criticism was bedroom and breakfast room were bloody boiling...no heating control on room....least could open the window...

Location, decor, staff....booked a double room and got a family room for 4...luvely

Stayed in May 2024

The bedroom (318) and bathroom both had vertical hot water pipes which acted as permanent "radiators" (the radiator and towel rail themselves were turned off!) and made the bedroom uncomfortably warm and dry, even with the widow opened all the time to its limit (about 6 inches!)

Central location, parking, cost

Stayed in May 2024

Nothing really

Clean, nice areas to sit, good bar

Stayed in May 2024

Beds were incredibly uncomfortable, as a hard as concrete. The room was far too hot and noisy from the nearby boiler room.

Ambiance of the hotel, the piano man was great and we loved the decor of the hotel.

Stayed in May 2024

Decor is a little tired, but not a problem for me. Ate in the restaurant a couple of times. It was OK but not great. There are lots of restaurants in the town.

Buffet-style full English breakfast was great. Bed very large (super-king) and comfortable. Bar has some local ales Location is easy walking distance to town centre.

Stayed in May 2024

No tv working and as I was leaving no offer of small compensation Food not what I ordered but only one staff on so didn’t want to stress her even more only ate half of the meal

Very clean and nice

Stayed in April 2024

Nothing

Good choices for breakfast.

Stayed in April 2024

Happy with all of it

Breakfast was great eggs perfect

Stayed in April 2024

Stayed half board and some meals below standard

Close to city centre and theater

Stayed in April 2024

The hotel was a little dated with some of the original features missing, so lacked character.

The hotel staff is in a good location, the staff were friendly.

Stayed in March 2024

Basic rooms, parking charges, pool charges

The location is great and the hotel looks very grand

Stayed in April 2024

Nothing

Brilliant location with happy friendly staff. Breakfast is really good. Cant really fault it as it is a grand old hotel.

Stayed in March 2024

The bed was not very comfortable .would be good if the tvs in the lounge had sky for big matches

The location was good the parking at £4 a day was OK the room was clean well furnished and an ok size friendly staff nice hotel

Stayed in April 2024

Nothing worth mentioning.

The room was clean, functional and perfectly adequete for my needs. I was impressed that there was an ironing board and iron provided. I only paid a deal price of £49 for a one night stay and most hotels more than twice the price do not provide that.

Stayed in April 2024

No food available after 9.30pm.

The pool was great but needs some updating, superb location. Majestic hotel, which will bring you back in time.

Stayed in April 2024

Didn’t service our room between the two nights but not a problem

Location, price

Stayed in April 2024