Very surprise that guests were not advised that the restaurant was very busy and table booking was required before returning at the end of the day. This occurred on both Friday and Saturday evenings where either no table were available (Saturday) or none available until 8.15pm (Friday), which is a bit late when you day started at 6 am!

Location. Room was generally quiet apart from the loud laughing ladies at 1.30 am on Sunday morning.

Stayed in March 2024

As above

Liked everything except the really rude girl on reception! Really really abrupt and unhelpful.

Stayed in February 2024

spa was over capacity so we were unable to get in when we wanted to. had to go away twice and return.

superior room and available drinks were great.

Stayed in February 2024

Nothing

Everything

Stayed in February 2024

Cannot access spa as always full, we booked our slot but were sent away twice. Room dated.

Great staff and service in all areas.

Stayed in February 2024

For some reason our landline in our room kept ringing at 7am / 8am and then 9am on the hour. But when we answered no one responded. Not sure if this was a wake up set by a previous guest or not.

Amazing grounds. Stunning interior. We even got a glass of Prosecco upon arrival!

Stayed in February 2024

Pool area was very busy on Saturday afternoon and we had to wait. We were given a complementary drink though which was a nice touch.

Great hotel with lots of character. Clean nice room. Breakfast was very good. Lovely grounds and walking distance into the village.

Stayed in February 2024

Room 270 so far from lift my daughter uses an electric wheelchair! Other than that nothing at all.However we would of liked a spa treatment but they were way to expensive.

Mixture of old and new,really lovely.DOG FRIENDLY big plus for us. Excellent selection for breakfast, pleasant staff chilled out atmosphere.

Stayed in February 2024

They didn't answer room service

Friendly welcome Beautiful place

Stayed in February 2024

Check in

Breakfast was excellent

Stayed in February 2024

Some of the interior decor was looking a bit tired e.g. where repeated water damage has left its mark over a long time. The sauna showers were not working properly (and we're confusing to operate, especially when not wearing glasses) and the jacuzzi was difficult to switch on - wasn't clear whether the button was broken or if it operated on a timer (in which case a notice would have been helpful).

Lovely room and superb staff. Lots of attention to detail (e.g. a water cup for refilling the iron). Stunning house and grounds with exquisite interior decor. The room wasn't too hot (a rare pleasure these days!). We only stayed one night but I would love to come back for a longer stay, it was lovely!

Stayed in February 2024

Staffing - Not enough staff on reception. A lot of people staying so getting access to spa was difficult and we went on a waiting list.

Lovely hotel with quality throughout. Felt special. Rooms very spacious and modern. Breakfast excellent . Spa facilities good. Overall really good hotel which is recommended

Stayed in February 2024

Large, tastefully decorated room. Luxury venue.

Excellent value for money. Friendly staff. Very clean room. Tasty buffet breakfast.

Stayed in February 2024

The staff at the leisure centre swimming pool were not as helpful

Had a nice stay. Enjoyed using facilities. The room was very cosey and the hotel was beautiful. The hotel staff were also very polite

Stayed in February 2024

There was queues for everything check in, we had to wait for use of the facilities due to how busy it was and then queues to get a table for breakfast.

Breakfast was really nice and the room Was comfortable.

Stayed in February 2024

Spa facilities gets overcrowded after 4pm. It is first come first serve basis so you might be refused entry if there are a lot of people using it We had to change room after out evening meal (Housekeeper that service the room and made bed ignored the fact that the previous guest was sick in the bed and left the mattress wet/dirty and there was a terrible smell of vomit 🤢) although we were put in another room (had an upgrade) it was very unpleasant and disturbing for us. Nothing like that should ever happen in a well established property (four star rated). Had an impression that the staff thought because we were put in another upgraded room the matter would be forgotten. The annoying fact is that we didn't get an apology from management the following day (just an apology from the housekeeping head of staff on the night during the move). I was not impressed with that at all. We were also evacuated during the night (fire alarm) it was for short period of time outside in car park but created a lot of panic and worry. On the day of check out there was a error in our bill -we were over charged on the evening meal bill. Again just got rectified but no apology. I found the reception staff very cold and unpleasant. It was our first time at this hotel and we were really looking forward to it, but l feel that everything that happened during our 1 night stay ruined our experience.

Excellent building Beautiful gardens Champagne bar and lounge areas very pleasant Spacious room with sitting area Coffee machine and mini bar Bath and walking in shower

Stayed in February 2024

Nothing

Wonderful staff. Really high level of service. Brilliant with children

Stayed in February 2024

The bed was hard for us, but should mention l have a major back injury so we rarely find a comfortable bed other than at home. Hence 8 out of 10

It is a beautiful building which lm sure costs a fortune to maintain. All rooms were warm, which was great. Agnes on reception was great and most helpful. 10 of 10 for her.

Stayed in February 2024

The room could have been been a little bit cleaner, attention to detail, dust and mould in bathroom.

Friendly staff and comfortable bed and stay.

Stayed in February 2024

Not comfortable with dogs being allowed in hotel when paying such a lot for a quality experience. This definitely put me off when seeing dog in lounge with it's owners even though well behaved it's not something everyone is comfortable with.

Comfortable room and good dinner for 22 seated at large table together and very well looked after by staff who were superb. Breakfast was good and staff kept same large table from night before for us. They were all super helpful and friendly and a credit to the hotel. Health club staff included.

Stayed in February 2024

Food in restsurant was more pub room than fine dining but still nice

Breakfast was lovely although had to queue for hot breakfast.. rooms comfy

Stayed in February 2024

Spa was very crowded

Staff were very friendly nothing too much trouble, lovely decor, plenty of comfortable seating areas and places to dine

Stayed in February 2024

The rooms was very dated. The pillow cases were old and 1 had a hole in. Just very run down in the room.

Gorgeous setting brilliant restaurant bars

Stayed in February 2024

Can’t think of anything

The ambience, friendly staff, being able to have a swim before dinner was great. Our room was lovely. We enjoyed the champagne bar. We found the hotel excellent

Stayed in February 2024

Some problems with the light in bedroom tripping but housekeeping were responsive

Comfortable clean hotel

Stayed in February 2024