I was sure nespresso machines were standard when I last stayed

Queen bed was amazing. The shower products were great quality and the hot chocolate was grand!!

Stayed in February 2024

There were 3 of us staying in the room but we found we only had 2 mugs. We asked for another and were given it straight away with an apology. The kettle wasn't big enough to make 3 hot drinks and there was only enough milk for 2 people.

My second stay in this hotel, as always the staff are so welcoming. Rooms are comfortable and well equipped.

Stayed in February 2024

No complaints at all

Didn't have breakfast but did enjoy the evening meal

Stayed in February 2024

The pool was not open, so we could not use it, which was only told to me after the booking was made

The bed was very comfy, and the rooms were quite spacious

Stayed in February 2024

Stains on the carpet,

Comfy and easy to control temperature

Stayed in February 2024

Bit tired in the communal areas, didn’t like the very small separate toilet to the bathroom, might work well for some people but not the easiest set up.

Proximity to the centre although not noisy. Didn’t eat at the hotel but so much choice 10 minutes away.

Stayed in February 2024

Parking is chargeable

Modern comfortable rooms, walking distance to the town center

Stayed in February 2024

Great stay, comfortable room, had a lovely stay

Stayed in January 2024

I was advised just after booking and paying that the pool was unavailable due to essential work. I tried ringing for a refund several times and was unable to get through to anyone. The phone connects and you are on hold and then it cuts off, very annoying and poor service.

I paid for a night for my son and his partner for his birthday and they enjoyed their stay

Stayed in February 2024

Nothing I can think of.

Two little kid beds were cute. The location was very good, close to the city centre. The restaurant was also good. Very family friendly.

Stayed in January 2024

Toilet separate yo the bathroom , toilet very very snd nowhere ro wash hands.

Location fantastic , right by the river , nice rooms .

Stayed in February 2024

Would have preferred to have sky channels in bedroom instead of lounge as not everyone wants to watch same channels. Pillows very hard and uncomfortable on bed recommend softer ones as didn't sleep well.

The staff were polite and accommodating with smiles . The bar and lounge space was lovely and cozy.

Stayed in February 2024

It’s a shame the pool was not available as I was only told this after the booking confirmation. Apart from that very happy.

Clean comfortable and a good location friendly staff

Stayed in January 2024

No plug in bath, lovely lady sorted it for us. Room wasn’t serviced the following day, but as we were only staying 2 nights it wasn’t a problem.

Location was ideal, especially as we were visiting the York barbican

Stayed in January 2024

Clean and well organised. Helpful and friendly staff

Stayed in January 2024

The room was good, big TV. The bed was comfortable, the location is great being within 5 minutes walking distance to the town centre. After checkout, you can leave your car on the secure carpark all day.

Stayed in January 2024

There were no swimming pool facilities due to renovations. We were made aware of this in advance so it wasn't a problem but it would have been nice to be offered some vouchers towards a future visit as compensation for this.

Very nice hotel in good location with very helpful staff.

Stayed in November 2023

Found getting out of the bath/shower a bit difficult as I have bad knees, it’s a bit of a step out, needed something to hold on to

Great location, friendly staff, really comfortable bed, good breakfast

Stayed in January 2024

No sink in the toilet for washing hands

Stayed in January 2024

Was slightly cold overnight even with the air temp turned up, would have been nice to have a blanket/throw on top of the thin duvet to feel more cosy

Lovey relaxing room, super clean and really lovely shower!

Stayed in January 2024

carpets in room 318 could do with a clean9

Stayed in January 2024

Very expensive and the bath was really small.

Good location staff good and clean comfy room

Stayed in January 2024

Avoid breakfast and walk across the bridge to Robinson's; great food, lovely staff and atmosphere with great choices. Bed was uncomfortable for me;

Better price than most whilst being walking distance to everything. Parking reasonable, safe, accessible (bonus being you check out at 11 but you can leave you car in the car park until midnight). Felt safe and secure, largely quiet up on 4th floor overlooking the river/city car park. Nothing to complain about really - it's a place to sleep and shower.

Stayed in January 2024

My only gripe would be the price of the onsite parking very expensive and advertised price was not correct when paying at reception, and the onsite swimming pool has been closed for over a year.

Breakfast was excellent, with a lot of choice on the buffet, staff couldn’t do enough. Very friendly.

Stayed in January 2024

Good location,service great. Breakfast amazing

Stayed in January 2024