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  4. Reviews of Novotel York Centre

Reviews of Novotel York Centre 4 stars

Fishergate, York, YO10 4FD, United Kingdom

#89 of 104 hotels in York

Guests' Choice

Review score

Based on 6158 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.8

  • Facilities

    8.0

  • Staff

    8.8

  • Value for money

    7.4

  • Free WiFi

    7.8

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Showing 151 – 175

  • Reviewed: 19 February 2024

    9.0
    Glad we decided to return to Novotel.
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Pool being closed and getting told two days before we arrived!

    Breakfast was superb and the staff very friendly. We chatted with one member of staff who we met there over 10 years ago. She was delightful.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa Bed
    • Stayed 1 night

    Parking is a bit pricey. There is no phone to call the hotel reception. I needed a toilet roll and had to go down to the reception to get it.

    Room was nice and clean, toilet is separate from bathroom, not seen this in other hotels but it is practical. The only thing is that there is no washbasin in the toilet. Location is perfect, 10 mins walk to York city, on-site parking is good but a bit pricey

    Stayed in February 2024

  • Reviewed: 18 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    The news and football channel on all day in the foyer. I asked for single beds but got one double and a single.

    It was clean and in easy reach of our visits

    Stayed in February 2024

  • Reviewed: 17 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights

    pool not being available - not clear when booking

    Room and catering

    Stayed in February 2024

  • Reviewed: 17 February 2024

    8.0
    All in all a great stay with friendly staff
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The craft beer of my choice at the bar was poor

    Loved the location

    Stayed in February 2024

  • Reviewed: 16 February 2024

    8.0
    great stay
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    shame pool not open

    great location clean

    Stayed in February 2024

  • Reviewed: 16 February 2024

    8.0
    Great hotel!
    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I was sure nespresso machines were standard when I last stayed

    Queen bed was amazing. The shower products were great quality and the hot chocolate was grand!!

    Stayed in February 2024

  • Reviewed: 14 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    There were 3 of us staying in the room but we found we only had 2 mugs. We asked for another and were given it straight away with an apology. The kettle wasn't big enough to make 3 hot drinks and there was only enough milk for 2 people.

    My second stay in this hotel, as always the staff are so welcoming. Rooms are comfortable and well equipped.

    Stayed in February 2024

  • Reviewed: 13 February 2024

    9.0
    Very enjoyable will be using you again
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No complaints at all

    Didn't have breakfast but did enjoy the evening meal

    Stayed in February 2024

  • Reviewed: 13 February 2024

    9.0
    Overall was good can’t wait to come back and use the pool
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool was not open, so we could not use it, which was only told to me after the booking was made

    The bed was very comfy, and the rooms were quite spacious

    Stayed in February 2024

  • Reviewed: 12 February 2024

    8.0
    Problems easily resolved. Nice place to stay central to the location.
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Stains on the carpet,

    Comfy and easy to control temperature

    Stayed in February 2024

  • Reviewed: 12 February 2024

    9.0
    Relaxed
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Bit tired in the communal areas, didn’t like the very small separate toilet to the bathroom, might work well for some people but not the easiest set up.

    Proximity to the centre although not noisy. Didn’t eat at the hotel but so much choice 10 minutes away.

    Stayed in February 2024

  • Reviewed: 11 February 2024

    9.0
    Modern hotel and close to town center
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Parking is chargeable

    Modern comfortable rooms, walking distance to the town center

    Stayed in February 2024

  • Reviewed: 10 February 2024

    9.0
    Great choice for weekend break
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Great stay, comfortable room, had a lovely stay

    Stayed in January 2024

  • Reviewed: 5 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    I was advised just after booking and paying that the pool was unavailable due to essential work. I tried ringing for a refund several times and was unable to get through to anyone. The phone connects and you are on hold and then it cuts off, very annoying and poor service.

    I paid for a night for my son and his partner for his birthday and they enjoyed their stay

    Stayed in February 2024

  • Reviewed: 4 February 2024

    8.0
    Nice, affordable, family friendly stay in York.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing I can think of.

    Two little kid beds were cute. The location was very good, close to the city centre. The restaurant was also good. Very family friendly.

    Stayed in January 2024

  • Reviewed: 2 February 2024

    8.0
    Worth staying
    • Business trip
    • Couple
    • Superior Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Toilet separate yo the bathroom , toilet very very snd nowhere ro wash hands.

    Location fantastic , right by the river , nice rooms .

    Stayed in February 2024

  • Reviewed: 1 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Would have preferred to have sky channels in bedroom instead of lounge as not everyone wants to watch same channels. Pillows very hard and uncomfortable on bed recommend softer ones as didn't sleep well.

    The staff were polite and accommodating with smiles . The bar and lounge space was lovely and cozy.

    Stayed in February 2024

  • Reviewed: 1 February 2024

    9.0
    Enjoyable
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    It’s a shame the pool was not available as I was only told this after the booking confirmation. Apart from that very happy.

    Clean comfortable and a good location friendly staff

    Stayed in January 2024

  • Reviewed: 1 February 2024

    7.0
    Ideal location, friendly staff, will be back
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    No plug in bath, lovely lady sorted it for us. Room wasn’t serviced the following day, but as we were only staying 2 nights it wasn’t a problem.

    Location was ideal, especially as we were visiting the York barbican

    Stayed in January 2024

  • Reviewed: 31 January 2024

    9.0
    Will definitely stay again if ever in the area dn would recommend to others
    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Clean and well organised. Helpful and friendly staff

    Stayed in January 2024

  • Reviewed: 30 January 2024

    9.0
    Visited York for a Sporting Event. Hotel was great for the location. Would visit again.
    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa Bed
    • Stayed 1 night

    The room was good, big TV. The bed was comfortable, the location is great being within 5 minutes walking distance to the town centre. After checkout, you can leave your car on the secure carpark all day.

    Stayed in January 2024

  • Reviewed: 30 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night

    There were no swimming pool facilities due to renovations. We were made aware of this in advance so it wasn't a problem but it would have been nice to be offered some vouchers towards a future visit as compensation for this.

    Very nice hotel in good location with very helpful staff.

    Stayed in November 2023

  • Reviewed: 29 January 2024

    9.0
    Really enjoyable
    • Leisure trip
    • Couple
    • Superior Queen Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Found getting out of the bath/shower a bit difficult as I have bad knees, it’s a bit of a step out, needed something to hold on to

    Great location, friendly staff, really comfortable bed, good breakfast

    Stayed in January 2024

  • Reviewed: 29 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No sink in the toilet for washing hands

    Stayed in January 2024

Showing 151 – 175

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