131 The Promenade, Cheltenham, GL50 1NW, United Kingdom
#3 of 28 hotels in Cheltenham
Guests' ChoiceBased on 1852 hotel reviews
8.7Cleanliness
9.3
Comfort
9.4
Location
9.6
Facilities
9.0
Staff
9.1
Value for money
8.4
Free Wifi
9.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: January 7, 2024
Nicola
United KingdomFabulous, luxurious room.
Stayed in January 2024
Reviewed: January 6, 2024
Lance
United KingdomNoise!! The room was above a wedding. The photos were taken outside of our room so all we could hear was the directions from the photographer and then the noise of the guests. Then at night we were above the outside bar and again could not sleep. Reception told us we should have chosen a different room! Great advice to people who paid a high price for no sleep!
Very nice room, good facilities and food was fantastic.
Stayed in December 2023
Reviewed: January 5, 2024
Kate
United KingdomDecor is amazing with every amenity you could need
Stayed in January 2024
Reviewed: January 5, 2024
Beau
United KingdomA little noise.
Location. Decor. Ambience. Location.
Stayed in January 2024
Reviewed: January 5, 2024
Zoe
New ZealandTerrace restaurant was cold and some of the staff were stiff
Great location and fabulous room with deep bath
Stayed in January 2024
Reviewed: January 4, 2024
Katie
United KingdomLiterally couldn't find fault with anything.
When we checked in we were given a wonderful free upgrade to celebrate a special birthday. A lovely touch was a card sending birthday wishes with complimentary macarons & truffles. I booked for evening dinner which was also exceptional, lovely cosy atmosphere and pleasant staff, we had pre drinks in the Gin & Juice bar which had a great feel good vibe.
Stayed in January 2024
Reviewed: January 3, 2024
Sivell
United KingdomThe hot drinks came after our breakfast was served
The location was fantastic especially with the beautiful view of the ice skating rink all lit up. Breakfast was fantastic quailty
Stayed in December 2023
Reviewed: January 3, 2024
Sara
United KingdomCover for walkway between blocks - it was pouring with rain during our visit and we had to run through rain to reach separate buildings.
Breakfast room and facilities were excellent. Staff in particular where extremely helpful and pleasant.
Stayed in January 2024
Reviewed: December 28, 2023
Nick
United KingdomIt could not have been better.
Everything relating to the hotel was top notch and we could not fault it. The location of the hotel is ideal as it’s in the heart of everything. The room was lovely and spacious, and it met all of our requirements. We enjoyed both breakfast and dinner at the hotel and they were both delicious. Judit on reception was friendly and informative. The hotel boasts three bars and all were excellent.
Stayed in December 2023
Reviewed: December 27, 2023
Lynsey
United KingdomNo parking!
Fantastic Japanese food really great service and lovely Stay in general
Stayed in December 2023
Reviewed: December 26, 2023
Angela
AustraliaNo lift Had to help carry my heavy bag to my room which was at the top of the hotel.
Gorgeous interior and very comfortable and stylish. Such a good vibe at the restaurants and bars
Stayed in December 2023
Reviewed: December 23, 2023
Richard
United KingdomNothing
Location. Family room was excellent
Stayed in December 2023
Reviewed: December 23, 2023
Frances
United KingdomNothing
Everything
Stayed in November 2023
Reviewed: December 22, 2023
Anne
United KingdomDifficult to locate the entrance
Location, decor, cosy cocktail bars, staff helpful
Stayed in December 2023
Reviewed: December 17, 2023
Dan
United KingdomLittle things in the room were not as good as our last visit. Ie our daughter was looking forward to using the Aqua de Parma , no longer in room. No toothpaste in goodie bag. Could of done with secondary glazing as the noise from the bar and street was quite loud until around 3-30am
Great atmosphere and food was great.
Stayed in December 2023
Reviewed: December 16, 2023
Nara
United KingdomFood was ok- rather bland. Had the kedgeree for breakfast which I would not have again.
Lovely room, and great design.
Stayed in December 2023
Reviewed: December 13, 2023
Francesca
United KingdomIf we had to pick one thing that wasn’t ideal it would be no smart TV/terrestrial channels only
Stunning decor (home inspo goals!), lovely staff, great vibes!
Stayed in December 2023
Reviewed: December 11, 2023
Jason
United KingdomEverything was amazing
Stayed in December 2023
Reviewed: December 11, 2023
Luke
United KingdomCorridor was noisy (room 19) - heavy doors banging disturbed our sleep
Great location, very comfortable rooms
Stayed in December 2023
Reviewed: December 10, 2023
Kerry
United KingdomBathroom was on floor below (via quirky spiral staircase) but included a door, opening to the corridor with a one way door lock from the inside which could be opened with a key from the corridor. As a solo traveller I would have appreciated a way to double lock the door (slide bolt or chain on inside) just for feeling of security while showering and sleeping. Also found placement of ironing board very clumsy, spoiling the otherwise chic aesthetic!
Central location, lovely decor. Comfy bed with luxury bedding and some nice touches in the room. Quiet mid-week.
Stayed in December 2023
Reviewed: December 7, 2023
Gillian
United KingdomRestaurant experience not as good as previous times which was conveyed to manager.
Location, bedrooms and hotel
Stayed in December 2023
Reviewed: December 7, 2023
A
United KingdomStunning hotel and lovely staff. Highly recommend. Perfect location
Stayed in December 2023
Reviewed: December 7, 2023
Richard
United KingdomStylish and comfortable.
Stayed in December 2023
Reviewed: December 6, 2023
George
United KingdomBeing in room 9 No view from window Fire alarm was activated in a nearby room..lots of activated on the stairs which left us confused as no explained the situation.ñ
Room was good
Stayed in December 2023
Reviewed: December 6, 2023
Dawn
United KingdomRoom very comfortable, lovely touches with the great hairdryer and tea/coffee facilities.
Stayed in December 2023
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