131 The Promenade, Cheltenham, GL50 1NW, United Kingdom
#3 of 28 hotels in Cheltenham
Guests' ChoiceBased on 1852 hotel reviews
8.7Cleanliness
9.3
Comfort
9.4
Location
9.6
Facilities
9.0
Staff
9.1
Value for money
8.4
Free Wifi
9.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 25, 2024
Rosemary
United KingdomTwo Flights of curved stairs, no lift, wouldn’t book that room again
Location was good, Staff were very helpful
Stayed in May 2024
Reviewed: May 22, 2024
Tanya
United KingdomThis is the best hotel I have stayed in for a very long time the attention to detail and professional knowledgeable staff were the icing on the cake.
Stayed in May 2024
Reviewed: May 21, 2024
Jim
United KingdomService in Terrace at breakfast was t best sporadic
Room was great, clean, big, comfy bed
Stayed in May 2024
Reviewed: May 20, 2024
Lucy
United KingdomThere was a green light glowing all night on the ceiling - smoke alarm?
Beautiful decor. Luxurious individual room. Smells amazing! Super location
Stayed in April 2024
Reviewed: May 19, 2024
Charlotte
United KingdomI have visited this hotel many times and the food, staff and room never lets me down! The staff truly understand customer service, they are thoughtful, kind, polite and friendly many other hotels could learn a lot from them. The Japanese restaurant is nothing short of exceptional!
Stayed in May 2024
Reviewed: May 19, 2024
Michael
United KingdomHigh quality room decoration, great location
Stayed in April 2024
Reviewed: May 17, 2024
Jules
United KingdomNo aircon in my room just a very noisy fan. The TV had no reception on my last day
The bed was huge and so comfortable. The bath was amazing. I loved the quirkiness of the place. The restaurant was sublime. Great coffee too!
Stayed in May 2024
Reviewed: May 16, 2024
Liana
United KingdomNothing
Beautiful building and decor!
Stayed in May 2024
Reviewed: May 16, 2024
Nicola
United KingdomBreakfast room service was lovely - I had the truffle caviar eggs which were incredible. Despite being on the ground floor next to the outdoor bar and music, it closed at a reasonable time and then was very quiet and cosy. Loved the double shower and bath. Reception staff were so welcoming.
Stayed in May 2024
Reviewed: May 14, 2024
Donna
United KingdomThe bar was very expensive
Lovely rooms and quality furnishings
Stayed in March 2024
Reviewed: May 14, 2024
Janet
United KingdomThe access to the kings house was through the restaurant
The standard was first class
Stayed in May 2024
Reviewed: May 5, 2024
Ewa
United KingdomRoom got hot and shower head didn’t work properly
Inspiring decor particularly restaurant and bar area and the staff were fantastic
Stayed in May 2024
Reviewed: May 3, 2024
Caroline
United KingdomRoom too hot. TV on and unable to switch it off.
Design, informal atmosphere, accommodating staff
Stayed in May 2024
Reviewed: April 29, 2024
Victoria
United KingdomNothing!
Everything! Lovely hotel
Stayed in February 2024
Reviewed: April 25, 2024
Paul
United KingdomNo parking on site.
Exceptional style, beautifully appointed and designed.
Stayed in April 2024
Reviewed: April 22, 2024
Nicolas
United KingdomWe were in room 18 above the outdoor garden area and it was very loud into the night. When we stay again we will request a room further away from the bar area.
Gorgeous hotel full stop.
Stayed in April 2024
Reviewed: April 20, 2024
Sue
United KingdomA little noisy later in the evening…
Very helpful, hard-working staff…Ideal location… lovely breakfast…
Stayed in April 2024
Reviewed: April 19, 2024
Michael
United States of AmericaLocation of property and style of room.
Stayed in April 2024
Reviewed: April 19, 2024
J
United KingdomThere wasn’t enough staff on the bars was a long wait for a drink
Beautiful quirky property with a lovely location
Stayed in March 2024
Reviewed: April 18, 2024
Victoria
United KingdomThere was nothing we did not like about the property.
The property was stunning. Was stunning and was luxurious
Stayed in March 2024
Reviewed: April 17, 2024
Neil
United KingdomThe wine/beers in the room were astronomical, I felt a bit ripped off in that respect.
Great for a clandestine tryst, bed very comfy, shower great for antics
Stayed in April 2024
Reviewed: April 15, 2024
Nikki
United Kingdomnothing. We love 131, you can enter the doors and then curate your own experience. with fab restaurant and bar and the bouncy Gin and juice bar it was the perfect place for a 50 celebration
room was stunning and after a night of partying we got a late check in. BTW you get that automatically if you book direct with them rather than through booking .com Breakfast in bed was lovely and gorgeous Bramley products to indulge in the big copper bath in the bedroom.
Stayed in April 2024
Reviewed: April 12, 2024
Michael
United KingdomHaving to access room through restaurant.
Fantastic bedroom and bathroom with the highest quality of bedding, fittings and appliances.
Stayed in April 2024
Reviewed: April 9, 2024
Lizzy
AustraliaN/A
I booked this hotel as a surprise for my mum's 60th birthday and the staff went above and beyond to ensure she and my dad had a memorable stay. She hasn't stopped raving about the exceptional service they received during their stay. The hotel was kind enough to upgrade them to the Palatial Suite and they were absolutely thrilled!! I cannot thank you enough for making their stay so special!
Stayed in April 2024
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