I liked everything

Ghosts, Receptionist was awesome, helped me wit EV charger as there were some errors.

Stayed in February 2024

The bedroom was above the conference facility, and that made for a noisy evening

Food, staff, everything was exceptional

Stayed in February 2024

No ghostly activity,but that's not any'bodies' fault 😅

The building is stunning,the town of Rye is beautiful

Stayed in February 2024

No issues at all

It was so cute and the staff was amazingly friendly and helpful.

Stayed in February 2024

No parking spaces left, maybe think about offering guests a reservation at a local car park when Mermaid car park full

Food was realy good, breakfast & Dinner. Bar really warm & friendly

Stayed in February 2024

The fact we couldn't stay longer

Amazing 14th century hotel full of history and charm, fantastic friendly staff, very clean...all good except for the ghosts! 😉

Stayed in February 2024

The room was very very warm ! Quite uncomfortable .

Lovely warm welcome by all staff and the location was perfect

Stayed in February 2024

A true gem, the Mermaid inn is full of history and character, I had a wonderful birthday celebration and we will definitely return!

Stayed in February 2024

Breakfast was excellent. Difficult to describe it any other way. Enough on the buffet to start and the cooked to order food was both nicely presented and delicious. Service was excellent with nothing too much trouble

Stayed in February 2024

Loved our stay food was good staff was very excellent Accommodation was perfect

Love our stay

Stayed in February 2024

Earlier provision of full breakfast.

Car parking was provided on site in what is a notoriously difficult town to park. Breakfast was only Continental as no chef available before 08:00. Not so good if travelling for work purposes.

Stayed in February 2024

Due to being such an old building it is very noisy, the windows rattle all night and you can hear everything your neighbours are saying, so make sure you take your own ear plugs. If you want to visit local shops don’t visit on Mondays and Tuesdays, most are shut on these days

Staff are extremely friendly and helpful. The property itself is so quirky and beautiful

Stayed in February 2024

Nothing

Such a wonderful hotel. The staff were very accommodating and the room was lovely. So much atmosphere. The breakfast was also really good too. We will definitely be back.

Stayed in January 2024

Very thin walls (completely understand it’s a very old building) and could hear everything next door were saying/doing/watching. It wouldn’t stop me from staying again though.

Very clean and cosy. Great location and very central.

Stayed in February 2024

Very comfortable and friendly hotel..location brilliant.

Stayed in February 2024

Fantastic place to stay - Great location - Great staff - Great Breakfast !

Stayed in January 2024

The Mermaid is an ancient and quirky building with a relaxed feel and helpful and friendly staff. Feels quite homely and not like a soulless hotel.

Stayed in January 2024

The only down side on the stay was the breakfast. On first morning we ordered full English, this arrived but was really greasy/oily. Second morning ordered pancakes these arrived burnt and swimming in maple syrup. We did book for Sunday lunch but in the end cancelled as we didn’t want to risk getting inedible meal.

An amazing place so much history and interesting features . A cultural treasure.

Stayed in January 2024

Stunning hotel full of character. Rooms really clean and comfortable. Bar area was lovely with roaring fire. Location is very picturesque

Stayed in January 2024

Nothing

Mermaid In is a historical gem. Beautiful in every way.

Stayed in January 2024

Evening meal menu.

The comfort. Staff so polite and obliging.

Stayed in January 2024

We obviously did not expect such an old property to function like a modern one. The emphasis in obviously on the charm and the atmosphere of the place. The windows are not double glazed. Practically one can only have a bath as there is no proper shower facility - no curtain. Amenities were good but I missed body lotion. It was a weekend, there were many non-resident guests hence at times the bar was crowded and one could not find a seat for a long while. The lounges served a backups.

The place is charming, in particular the bar and the lounges with the fire places, very quiet. We slept well. All staff was helpful, efficient and friendly. That includes also the bartenders. Location was excellent. Rye is small and everything can be reached within a few minutes walk from the hotel. Breakfasts and Sunday lunch were excellent, with a nice variety. Bar food was excellent too (we had fish and chips). We were there early January. It was cold. We had to add the electric radiator {was in the room} to help the central heating. There were no electricity sockets near the bed but the staff gave us a nice long extension cord with 4 sockets. Overall it is a wonderful place to relax and enjoy drinks and books next to the big fire place.

Stayed in January 2024

Everything was perfect. Truly nothing to dislike except not being able to stay longer!

All staff were friendly and helpful at all times. Our room was fabulous and our evening meal was wonderful too. We slept well tucked up in our four poster bed and breakfast the next morning was perfect. We have stayed at The Mermaid before and will definitely return again. Thank you all for your hard work!

Stayed in December 2023

Nil

It retained its medieval character. Excellent staff. Cosy real fires everywhere

Stayed in January 2024

N/a

Great food and excellent staff

Stayed in January 2024