10-14 Union Terrace, Aberdeen, AB10 1WE, United Kingdom
#33 of 42 hotels in Aberdeen
Guests' ChoiceBased on 1920 hotel reviews
7.5Cleanliness
8.1
Comfort
8.1
Location
9.2
Facilities
7.6
Staff
8.8
Value for money
7.9
Free WiFi
8.0
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End of dialog contentReviewed: 4 June 2024
Geoffrey
United KingdomInstructions for the car park and location of the rear entrance to the hotel, could be near the beginning of the web-site.
The hotel is located in the city centre, overlooking Union Gardens and close to thr railway station, bus station and all local amenities. Very close to His Majesty's theatre. Good breakfasts, bar, rooms and staff. Would stay again.
Stayed in June 2024
Reviewed: 3 June 2024
Peter
AustraliaDid not have
Stayed in June 2024
Reviewed: 3 June 2024
Gordon
United KingdomWas expecting free hotel parking but was charged £12 per day by exterior company.
Location was great. Staff were knowledgeable about local area and friendly. Room was clean and well maintained.
Stayed in June 2024
Reviewed: 3 June 2024
Desmond
United Kingdomparking was restricted
all was good. good location and staff were friendly. I would stsay again
Stayed in May 2024
Reviewed: 31 May 2024
Mike
United KingdomThere were stains on the bedroom carpet - not what you would expect in a deluxe bedroom
Reception staff were very friendly
Stayed in May 2024
Reviewed: 30 May 2024
Rachael
United KingdomPillows were quite flat and only one each! Four pillows on the bed would be better.
Delux room, lovely garden view, nice big bed, friendly staff and parking on site. Yummy breakfast
Stayed in May 2024
Reviewed: 27 May 2024
Nicholas
United KingdomCarrying out floor repairs at a busy time for guests checking in and out.
Staff were the outstanding feature; helpful and very pleasant.
Stayed in April 2024
Reviewed: 20 May 2024
Vera
United KingdomLocation
Stayed in April 2024
Reviewed: 19 May 2024
Paul
United KingdomDated needs a makeover
Location, staff
Stayed in May 2024
Reviewed: 19 May 2024
Jurate
United KingdomClean nice
Stayed in May 2024
Reviewed: 16 May 2024
Philip
United KingdomDated decor
Location
Stayed in May 2024
Reviewed: 9 May 2024
Nina
United KingdomCurtains could do with replacing to stop light coming in and shower curtain needs to be longer to stop water on floor.
All staff were lovely and welcoming and an extra shout out to the young waiter at breakfast Wednesday 8th May. Room was basic but all I needed. Clean, good TV and tea and coffee. Toiletries were supplied. Breakfast was excellent. Easy to find and good location.
Stayed in May 2024
Reviewed: 2 May 2024
Doreen
United KingdomApart from the bath everything else was fine.
The staff we came across were all friendly and helpful. Comfortable and easy to move around hotel. We ate a meal on the first night we arrived and it was delicious. Room was very clean and comfortable although we were disappointed as bath badly marked which put us off using it!!
Stayed in April 2024
Reviewed: 2 May 2024
Stewart
United KingdomI paid for parking but got a letter in from a car parking company telling me that I had a £100 fine. When I phoned the hotel, the receptionist said that isn't a problem, I had to send them a receipt of parking along with the hotel reservation. I was disappointed that I had to deal with the hotels admin mistake.
Location
Stayed in April 2024
Reviewed: 1 May 2024
Neil
United KingdomFloor boards, move when I walk in the hallway and one can hear people as room not very sound proof
Location was good
Stayed in April 2024
Reviewed: 29 April 2024
Barry
United KingdomA property full of character, clean and comfy room and lovely staff.
Stayed in April 2024
Reviewed: 27 April 2024
Mairi
United Kingdomno double bed, room a bit too small for the money
nice staff, good location
Stayed in March 2024
Reviewed: 27 April 2024
Gary
United KingdomWould have liked to been notified about ongoing building work adjacent hotel
Location
Stayed in April 2024
Reviewed: 26 April 2024
Debbie
United KingdomRoom was very small, couldn't open my case properly there was so little space. And radiators on full blast with no windows so it took a day to cool down
Stayed in April 2024
Reviewed: 25 April 2024
Justin
United KingdomNo wifi half the time. Wake up calls bit hit and miss.
Location very good just off Union street. Buffet breakfast very good. Staff very friendly. Good sized double room. Pleasant looking building. Close to train station.
Stayed in April 2024
Reviewed: 24 April 2024
Perry
United KingdomThe lift was out of service during our stay. There was an alarm malfunction which resulted in us being woken in the early hours of the morning.
The location was fantastic. Staff were friendly and accommodating.
Stayed in March 2024
Reviewed: 23 April 2024
Thomas
United KingdomNothing
Position
Stayed in April 2024
Reviewed: 23 April 2024
Alison
AustraliaBreakfast was ok - would prefer better coffee not filtered coffee.
Great Staff and good location. Be aware if driving Union Street inside the “bus gates” is for buses, taxis and delivery vans only, our GPS took us this way !
Stayed in April 2024
Reviewed: 22 April 2024
Judith
United KingdomNothing to complain about
Staff very helpful very clean
Stayed in April 2024
Reviewed: 21 April 2024
Alison
United KingdomNo socket beside the bed.
Rooms were large, clean and comfortable. Good evening meal. Breakfast okay but not wonderful.
Stayed in April 2024
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