the decor was tired, minimal facilities in the room. we felt for the price it was rather limited. air con was noisy & we had to ask for blankets as cold on a night. London prices for sure!

location is great. fairly central & not far to get anywhere in taxis & walking.

Stayed in April 2023

the WIFI was not free

staff

Stayed in March 2023

The price of over £400 for one bedroom was steep. The bar area was a little outdated and needs a facelift.

the property was very accessible and clean. The bedroom was spacious and were very comfortable and bathroom was clean. The breakfast selection was reasonably good Abd customer service was very good. Mohammed at Reception was very helpful and threw in a complimentary breakfast as the price fir 1 night stay without breakfast was steep.

Stayed in February 2023

Room size was tiny

Location Staff at reception kind

Stayed in March 2023

The hotel is a little old and rusty. The mattresses had dents in them from being overused. Housekeeping wasn’t the best. And we could hear pipe noises and banging sounds all through the night (we were on the 2nd floor).

The hotel location is excellent. And the staff are beyond amazing and friendly.

Stayed in March 2023

Beds were small for double Family room is too small to accommodate 4 persons

location is fantastic

Stayed in March 2023

NA

Excellent Staff attitude Room cleanness Location

Stayed in March 2023

Furnishings old & dated

Good location

Stayed in March 2023

over priced

location

Stayed in March 2023

The reception/ lobby seems really basic and out of synch the price charged and the rooms which are much better

Breakfast was super. The staff at the breakfast was really warm and hospitable

Stayed in February 2023

The family room has a bed size is suitable for one person not two. they should write the bed size in the room description also. The staff charged my credit card with extra fees as a deposit. The lifts stopped for a full day and we used the services lift.

The location. The breakfast.

Stayed in March 2023

facilities didn’t work properly. hair dryer not working. room is cold, no AC(out of office), there is noise in the room some machine noise which I couldn’t understand

location and stuff were good. breakfast was good.

Stayed in March 2023

a few minor things such as cool air vent weak inadequate and one mobile charging port broken

centrally located

Stayed in February 2023

internet connections were an issue. was given a code on 2nd day and it never worked

clean and prime location

Stayed in February 2023

Very good location

Stayed in February 2023

cleaning did not meet our expectations. (poor housekeeping) staff was not very professional (in tourism and hotel management standard)

location is very good room size was very good

Stayed in February 2023

Once you opened the room, the automated heating or AC system was broken and you could hear some weird and loud noises but luckily I was able to shut it down with the touch of a button. Also, the windows while you could close them, the button/close system seemed to be broken at my room. Still, I was able to push them with my hands and they were closed - not perfect but enough not to hear the noise outside or let the cold get in.

The staff was polite, the food was good, the breakfast was diversified, everyone from the staff was smiling at you. Gabriela was a lovely person, the same with everyone else actually. I mentioned Gabriela and a few ladies because each morning I had to leave and each time I asked for a coffee to-go they offered me the coffee for free. I insisted to pay but they refused the money. I know that theoretically I could've asked for a second coffee at the breakfast but it is these little things that matters. I've been eating at the hotel each morning and in the evening and the food was good. The beds were comfy. Yes, the rooms and everything else feels like they are ageing but overall I appreciated that it was clean and the staff was helpful. Each evening, when I returned in my room, the cleaning ladies were doing a good job. Some people said the rooms are not that big. Yes. not big but neither small either. So, if I would have to resume to three things I liked it was this: staff, food and being clean (the bed was comfy enough for me).

Stayed in January 2023

Heating system

Location

Stayed in December 2022

rooms and toilets inside the rooms weren’t very clean. there’s bath top and no shower in the bathroom.

location and breakfast

Stayed in December 2022

After we paid in full our booking at our check in, the following things happened. at our room the heating system was not working. i came down to the reception and explained the situation and they respond they are aware of the problem for the last 2 days the heating is not working due to a burst pipe!!! then I ask why I was not informed before I paid in full and found out later on ? no replies on that I suggested another room, since my family and I were out they had around 4 hours to find another room when I can back I ask them if they managed to swap rooms the reply was plain …. sorry we don’t have any other rooms. I asked for the manager the manager came out politely telling me the same things, finally she suggested to use a portable heater or if the ambient temperature of the room is ok we can still manage to spent our nights….. really????? At the end after not accepting that, they managed to find another room . the heating worked only for 1 night the other three nights we were using the portable heater. didn’t bother to tell the management anything I was really fed up !!!! the condition of the room was marginal patches of mound in the plaster ceiling mainly from humidity I guess One lighting spot on the bathroom ceiling was lose hanging from its cables. The bathroom and the bedroom I think need renovation Breakfast bacon was bad smelling as well, English sausage overcooked the inter things ok above average At the end the hotel is a poor example of Marriot Hospitality I think deserves to be 2 star or even better a Hostel.

close to Oxford street . comfortable room with two double beds. ideal for a family of 4 .

Stayed in December 2022

some maintenance is going on and some noise early morning

-location -free WiFI(make sure you room inclusive of that).

Stayed in December 2022

staff not well trained caked reception many times after 10 but no one answers or just hangs up

location and very quiet

Stayed in December 2022

location

Stayed in December 2022

staff not responding to your request you have to call few times which is very annoying

location is ok

Stayed in December 2022

The family room which indicated can fit 4 adults are pretty small, very small space to move around.

Location - easy access

Stayed in December 2022