St. Nicholas Place, Pier Head, Liverpool, L3 1QW, United Kingdom
#29 of 107 hotels in Liverpool
Guests' ChoiceBased on 4874 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.4
Facilities
8.7
Staff
9.2
Value for money
7.9
Free WiFi
8.6
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End of dialog contentReviewed: 29 April 2024
Carol
United KingdomGreat selection very tasty
Stayed in April 2024
Reviewed: 28 April 2024
Jane
United KingdomHard pillows ☹️
Excellent location
Stayed in April 2024
Reviewed: 28 April 2024
Emma
United KingdomCould do with more tea, coffee, sugar in rooms sp dont need to keep asking for more. Check in could of been a bit better with more than one member of staff doing all the check ins.
Room was very nice, the bed was very comfortable. Staff were friendly. John the concierge was very polite, friendly and knowledgeable. Breakfast was amazing, so much choice. Good that they have onsite parking aswell. Location was perfect right on the docks but within walking distance to the town, bars etc
Stayed in April 2024
Reviewed: 26 April 2024
Katherine
United KingdomNa
The staff where absolutely superb.. Nothing was too much trouble
Stayed in April 2024
Reviewed: 25 April 2024
Gemma
United KingdomNothing to dislike
We loved the leisure facilities and breakfast was very good
Stayed in April 2024
Reviewed: 25 April 2024
Claire
United KingdomWe were given a room which appeared to be a disabled room. Comparing it to a recent stay in a family room found the room very disappointing size wise. Also was not keen on the main road view.
Friendly staff, location and d breakfast
Stayed in April 2024
Reviewed: 25 April 2024
Paul
United KingdomAll was excellent
Room service excellent
Stayed in March 2024
Reviewed: 25 April 2024
Jennifer
United KingdomThe sink is blocked and 2 of the staff is not very friendly.
Close to city attractions. The pool is amazing. Our room size is great and the hotel is clean.
Stayed in April 2024
Reviewed: 24 April 2024
Westy239
United KingdomUnless I have missed this somewhere. It did say there was parking at the hotel, but there was no mention of a fee. It was £19 to park there. I appreciate that we are in a city, and I am happy to pay. However, I would have liked to have known that prior to my arrival, it was an extra charge. Nothing major, just a bug bear of mine.
The location is amazing. So close to bars, restaurants, shopping. Everything really.
Stayed in April 2024
Reviewed: 22 April 2024
Juliet
United KingdomI always look forward to the use of the Steam room but this was not working throughout my stay. Faulty key - constantly having to get a new key.
Location Friendly and helpful staff Leisure facilities good Good choice for breakfast Comfortable bed
Stayed in April 2024
Reviewed: 21 April 2024
Jane
United KingdomThe only fault for us was that we couldnt open the window for some fresh air, as the room was very warm. So warm we slept ontop of the bedding.
Loved the location so convenient. The staff were so helpful.
Stayed in April 2024
Reviewed: 21 April 2024
Angela
United KingdomNothing
Fantastic location. Good parking. Well set out facilities
Stayed in April 2024
Reviewed: 21 April 2024
Geoffrey
Isle of ManCan't think of anything
Comfortable beds. Good wifi connection. Power sockets next to bed. Friendly staff esp doormen. Walking distance of city centre and right next to IOM boat terminal. Executive lounge free snacks/drinks.
Stayed in April 2024
Reviewed: 21 April 2024
Duffy
United KingdomGiven a disability room looking at main road. Noisy in the night. Room 319 dated. Gym facilities tired looking and in need of update. Steam wasn't working.
Room view of the mersey. Beds comfortable. Reception staff welcoming. Bar staff nice.
Stayed in April 2024
Reviewed: 21 April 2024
Glynis
United KingdomThe locals with a membership remain in the jacuzzi for an extended period after 4 pm, preventing hotel visitors from using it. It is quite uncomfortable to access it when it is full of males, as a female. It would be good if the hotel could consider a 'women only' hour each day,
The facilities, saunas and swimming pool. The breakfast was also presented well. The bedroom was comfortable, with easy to adjust temperature control.
Stayed in April 2024
Reviewed: 20 April 2024
Sarah
United KingdomParking charge a little high
Everything!
Stayed in April 2024
Reviewed: 20 April 2024
David
United KingdomCouldn’t find anything to complain about
Very lucky we got a room with a view over the river excellent
Stayed in April 2024
Reviewed: 19 April 2024
Charlotte
United KingdomNothing to not like except the cost had risen considerably compared with our stay a year ago.
The staff were friendly and very helpful.
Stayed in April 2024
Reviewed: 19 April 2024
Carole
United KingdomIt’s very expensive
Location
Stayed in April 2024
Reviewed: 19 April 2024
Chris
United Kingdomsteam room, sauna and jacuzzi not allowing under 16s is ridiculous
room, bar, pool, staff were friendly
Stayed in April 2024
Reviewed: 18 April 2024
Stephen
United KingdomLocation to city centre is excellent. Great staff. Everything was done with a smile.
Stayed in April 2024
Reviewed: 18 April 2024
Nicola
United Kingdomrooms a little tired but still good
friendly staff
Stayed in April 2024
Reviewed: 17 April 2024
Osvaldo
United StatesNothing
Everything
Stayed in March 2024
Reviewed: 14 April 2024
Deborah
United KingdomStaff very friendly and helpful. I have to eat gluten free; staff at breakfast incredibly helpful.
Stayed in April 2024
Reviewed: 12 April 2024
David
United Kingdomroom breakfast location and great staff
Stayed in April 2024
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