Main gripe was the room needed a good deep clean; skirting boards, under the glass on the dressing table (old bits of make-up, fluff etc), inside wardrobe needed a dust and vacuum, edges of carpets needed added attention (bits of fluff, dead insect). Finally, the water in the toilet was running constantly. We reported them when we left and were told we should have said while we were there but we didn't want to be disturbed by plumbers etc while we were staying. All these things should have been picked up by housekeeping before the room was let. We would have rated our stay higher had these things had been sorted out beforehand.

The bed was comfortable and the bathroom clean. The on site restaurant good, if a little pricey, The food in the bar was good, the staff excellent. We didn't use the spa, which was included in our stay so cannot really comment on it but it looked good and the people using it appeared to be enjoying the facilities. Quiet location with Plenty of car parking.

Stayed in April 2024

Breakfast and carpet in bedroom cleaner

Breakfast was cold and expensive

Stayed in May 2024

Staff walking into my room not once but twice then reception ringing the room until I answered to see when I’m checking out even though I had another day booked at the hotel!

The spa

Stayed in April 2024

Hotel is a little run down, new carpets and doors would help give it lift. More staff needed on bar as it was very busy and slow service due to not enough servers. 50 minutes in the Thermal suite is not long enough to enjoy all the facilities.

Staff were all lovely and very helpful throughout the whole stay! Beds were comfy, food was good. Bar was very nice.

Stayed in April 2024

The room was tired and we had to pay to hire robes even though we were booked in the spa. Also that there is a huge housing estate on view when in the spa! Strange.

Location for what we were doing and that is accommodated a large group of us.

Stayed in April 2024

I love the village lay out, the fountains, the spa and the grounds.

Stayed in April 2024

Not much

The hotel was great. The staff even better.

Stayed in April 2024

The restaurant menu was limited and pricey

The health spa was good.

Stayed in April 2024

Nothing.

It’s nice, the room was clean and spacious. Breakfast was good but not excellent.

Stayed in April 2024

nothing

The location of the Hotel and facilities met all the needs of me and my friends. We just wanted to go to unwind and rest. Unfortunately, the weather did not permit us to sit in the garden as it was raining. however, on my next visit, I hope to do so. breakfast was really hot and had a wide variety of choices. The team was always available to assist. Dinner was really good - it was worth every penny Parking - just outside the hotel

Stayed in April 2024

No complaints

Very friendly staff. Breakfast was excellent. Really enjoyed the Spa.

Stayed in April 2024

Beds were a little bouncy so everytime one of us turned over, the other one woke up

Food in the restaurant was exceptional. Spa was lovely.

Stayed in April 2024

There were stains on the shower curtain which didn’t look very hygienic The bathroom and carpets could do with a refurnish

Lovely seating area outside The pool was lovely

Stayed in March 2024

Food in the restaurant was delicious. Staff were very professional and chatty. Rooms small but clean.

Stayed in April 2024

Room was not clean enough for my liking. Still stuff on the floor so not hoovered properly. Bathroom marks on panels that i cleaned off myself. Mirrors had finger prints on - obviously not mine. Cleaning needs more attention. Bedroom was so big would have taken a super king size bed. Room tired needs revamping. Also needs blinds or something at the windows as no privacy whatsover

Easy check in - room easy to find with map. Huge room overlooking garden. Lots of parking available especially round the back of the building. Not much parking at the front and always busy due to those using the spa.

Stayed in March 2024

Easy check in as done on line before arrival. Lovely relaxed atmosphere in the hotel bar. Nice little pub, Drop Inn, good for a game of pool. Beautiful evening meal in the restaurant. Room large with a very comfortable bed and a good sized bathroom. Good serve yourself buffet style breakfast with plenty of choice of hot or cold food. Beautiful views, didn’t get chance to use Spa as visit was to attend a wedding. Would stay at this hotel again (also noticed it is dog friendly).

Stayed in March 2024

Comfortable room with big bed. On site spa facilities were excellent

Stayed in March 2024

stray hairs on the bathroom floor Fire alarm went off briefly three times during the stay - once at 11pm

The Reception staff were Amazing!!!! I arrived at midnight with 4 bags and an asleep 4-year old on my shoulder. The staff carried all the bags to the room & prepared my son’s bed for me!!

Stayed in March 2024

Breakfast good and plentiful.

Stayed in March 2024

The only thing I didn’t like was, I only had a shower and no bath. Apart from that the room was a little old, just needed updating.

I like the room outside because it was near to the entrance of the hotel. It just needs updating. Apart from that everything else in the hotel was lovely. Breakfast was nice and the evening we had was nice

Stayed in February 2024

Menu changes made to last drop inn Food not so good Also needing to book times for everything this doesn't help when you go there to relax

Spa facilities and good breakfast Staff very friendly

Stayed in March 2024

Lovely setting, great spa facilities

Stayed in January 2024

spa

Stayed in February 2024

The main pool was not very warm as part of the spa facilities.

We loved the personalised touch as we were celebrating a friends birthday - when we checked in our room had cake! Really friendly and accommodating staff and a very comfy night's sleep!

Stayed in January 2024