700 Bath Road Hertz House Cranford, Hounslow, TW5 9SX, United Kingdom
#5 of 11 hotels in Hounslow
Guests' ChoiceBased on 7524 hotel reviews
7.0Cleanliness
7.7
Comfort
7.7
Location
7.8
Facilities
7.2
Staff
7.9
Value for money
7.5
Free WiFi
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 May 2024
Sophie
United KingdomID checks frustrating when your not staying there for the airport
Easy access to London
Stayed in April 2024
Reviewed: 1 May 2024
Rozana
MalaysiaClose to public transport to heathrow
Stayed in April 2024
Reviewed: 30 April 2024
Chris
United KingdomThe decor of the room was very basic. Whilst this was not particularly a problem for an overnight stop - a touch more colour and a picture would have made a big improvement
Well located to stay before an early flight. Frequent Hoppa bus (free from the airport, only £6 to return the following morning for my flight). Comfortable and quiet considering how close it was to main road. Good shower/toilet facilities. TV in room Staff were helpful and friendly
Stayed in April 2024
Reviewed: 30 April 2024
Kris
AustraliaOnly one working lift. Need to get other lift fixed quickly.
Ideal location, clean and friendly staff
Stayed in April 2024
Reviewed: 30 April 2024
Nicholas
AustraliaFacilities
Location
Stayed in April 2024
Reviewed: 30 April 2024
Katherine
AustraliaChecking in was a complete nightmare, the front desk had long lines. There was only one elevator in use, to go both up and down for all guests on all floors, so it took 20 minutes to go from level 3 to ground floor during checkout.
I enjoyed my sleep and the bed was super comfy once I was finally in my room.
Stayed in April 2024
Reviewed: 29 April 2024
Nicola
United KingdomFood from the restaurant was gross. TV mounted way too high. Ridiculously expensive early check in fee despite the room being available.
Very basic but done well. Staff were very friendly and welcoming. Plenty of bus options for travel to Heathrow and into central London.
Stayed in April 2024
Reviewed: 28 April 2024
Josephine
SwitzerlandThe hotel was good for the price.Not far from the airport.Good bus connections to the city.Room was clean and big.
Stayed in April 2024
Reviewed: 27 April 2024
Amy
AustraliaI couldn’t buy food for my young children in the restaurant, the chef was busy until 830pm which was too late, so my kids ate crisps and chocolate for dinner!
Hotel was modern and clean
Stayed in April 2024
Reviewed: 26 April 2024
Sharon
CanadaVery small, slow elevator. There are 2 but 1 was not working. 3 people with 3 suitcases meant 2 trips. A small inconvenience, but annoying after a long travel day.
Clean, quiet, close to Heathrow
Stayed in April 2024
Reviewed: 26 April 2024
Rob
AustraliaHandy to the airport and worked in well with hotelhopper.
Stayed in April 2024
Reviewed: 26 April 2024
Carolne
United KingdomClean rooms, very comfortable beds, lovely breakfast, friendly staff and convenient location and great value for money. Will definitely stay again
Stayed in March 2024
Reviewed: 26 April 2024
Michael
SingaporeOne of the lift was not working.
My flight was cancelled and arrived the hotel at midnight. Promptly got my room and when we extended our stay for another night, they arrange for the same rooms. Our flight was in the evening and they offered to keep our luggages till 4pm.
Stayed in April 2024
Reviewed: 25 April 2024
Rajeshwari
United KingdomThe staff are not responding properly. I didn’t see cleaning staff in my 3 day stay
Like the room and bed
Stayed in April 2024
Reviewed: 25 April 2024
Eoin
IrelandCorridor noise
Beds Room size
Stayed in April 2024
Reviewed: 24 April 2024
Pauline
CanadaGot fined for car parking, not reminded about the charge at check in , or check out ! 100 pounds ! Also fined for driving on the Parkway, to and from the hotel did not know about the emission charge as live in Canada and my daughter who was driving was from Cheshire. This will stop me from returning to this hotel .
Good value , lots of choices for Breakfast
Stayed in March 2024
Reviewed: 23 April 2024
Luize
United KingdomThe time it took to prepare the food (which was delicious). I did have to wait for quite a while and so did others.
The hotel is close to Heathrow airport (T2 and T3) and the airport shuttle stops right in-front of the hotel. There is a restaurant located inside the hotel. Friendly staff who are willing to accommodate changes in schedules.
Stayed in March 2024
Reviewed: 23 April 2024
Kristin
GermanyIt felt a little uncomfortable arriving late in the evening after dark as a solo female traveller. There were some men hanging out in the entrance area. I am not sure if they were guests of the hotel or not.
The hotel was relatively close to Heathrow and easy to reach by public transport. The rooms are quite basic, but fine for one night.
Stayed in April 2024
Reviewed: 23 April 2024
Sonali
Indiathe staff could have been more courteous.
the breakfast and location.
Stayed in January 2024
Reviewed: 23 April 2024
Lisamarie_26
United KingdomCould hear the flights start at 6.10 but this is inevitable for the location. Triple glazing really helps
Location was great for a flight. Clean and suitable for a nights sta.
Stayed in April 2024
Reviewed: 23 April 2024
Aisha
United KingdomI found it strange that the hotel asked for passports of all those stay in the room, I understand for safety but I stay in hotels often and this is the first time I have had to show ID for each guest.
That is was close to the airport.
Stayed in April 2024
Reviewed: 22 April 2024
Kavita
United KingdomWe don't like the television facility, there wasn't any channel which we can enjoy not even YouTube or Netflix.
That was nice... Coordinating staff, nice behaviour. Convenient location.
Stayed in April 2024
Reviewed: 22 April 2024
Stuart
AustraliaSize was a bit small and the comfort could of been better.
Good location close to airport. was good for a night before flight stay. Price was competitive.
Stayed in April 2024
Reviewed: 22 April 2024
Bhupendra
United KingdomNot enough chair table in room
Good beds
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content