10a Chestnut Plaza, Newham, London, E20 1GL, United Kingdom
#225 of 1,017 hotels in London
Guests' ChoiceBased on 2604 hotel reviews
8.5Cleanliness
9.1
Comfort
9.1
Location
9.3
Facilities
8.7
Staff
8.9
Value for money
7.9
Free WiFi
8.2
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End of dialog contentReviewed: 4 March 2024
Gardner
United KingdomAlthought the wetroom was great, the floor stayed very wet after a shower, and spread out quite a bit, which became a little slippy and risky. Perhaps it would useful to have a "squidgy" mop available to help dry the floor more quickly? It would have been handy to have some more detailed directions to the hotel from the stations..it is easy to get lost in the shopping centre when you don't know the area. Some local landmarks or shops in the Hotel's descriptions would aid being able to find it? The Hotel front does not look like a hotel, as this is just concierge reception, so was easy to miss. Can we suggest putting a small receptacle on each breakfast table to place discarded butter / sugar wrappers & napkins? This would have been very helpful, we don't like putting them on the plates for others to have to clear!
The location was fine for what we wanted to do, and was handy (within walking distance) for us to get to the train stations to enable us to get to our concert. We had an accessible room which was a lovely size, and the bathroom / wet room was well equipped to aid disability. The breakfast was excellent. All staff were very helpful and friendly. Big shout out to the concierge, who walked us to a meeting point where he had arranged our taxi, which was very helpful.
Stayed in March 2024
Reviewed: 3 March 2024
Caroline
United KingdomThat we had to go home…
Beautiful clean hotel - staff couldn’t have done any more to welcome us and assist during our stay.
Stayed in March 2024
Reviewed: 3 March 2024
Becky
United KingdomBreakfast was disappointing
Very convenient, clean and comfortable. All staff were delightful
Stayed in March 2024
Reviewed: 3 March 2024
Robin
United KingdomVery clean and comfortable
Stayed in March 2024
Reviewed: 3 March 2024
Janice
United KingdomNothing
Great location for the ABBA Voyage. Right near the tube station and shopping centre. Really nice hotel and the staff were very polite and helpful.
Stayed in March 2024
Reviewed: 28 February 2024
Javed
United KingdomThe only thing was that the Internet kept disconnecting, and it interrupted my work many times. This is sad but overall it was a good trip.
I loved the room, how quiet it is and the staff are always Incredible!
Stayed in February 2024
Reviewed: 28 February 2024
Gintaras
United KingdomExcellent Location
Stayed in January 2024
Reviewed: 27 February 2024
Vanessa
United KingdomN/A
Super modern and clean
Stayed in February 2024
Reviewed: 26 February 2024
Rosemarie
United KingdomGreat location, very friendly and helpful staff
Stayed in February 2024
Reviewed: 26 February 2024
Holly
United KingdomNothing everything was fine
Location was perfect. Paid extra for breakfast and was a great selection of food available
Stayed in February 2024
Reviewed: 26 February 2024
Emma
IrelandFirst staff member we dealt with wasn’t very professional or helpful but aside from that everything was great.
The rooms were lovely, modern and clean
Stayed in February 2024
Reviewed: 26 February 2024
Alex/alan
United KingdomCan't think of anything we didn't like.
From first entering to leaving the whole stay was great. All staff we're helpful and polite. Comfy warm room clean and tidy definitely better than we hoped for. Breakfast was good with a decent choice.
Stayed in February 2024
Reviewed: 25 February 2024
Daniella
United KingdomN/ A
ideal location for olympic pool, decor amazing, rooms comfortable, friendly staff
Stayed in February 2024
Reviewed: 25 February 2024
Travel4davibez
Malaysia- My biggest gripe is that there was no cardkey security to operate the lifts, meaning anyone could come up to the floors where guests are staying, which is a safety concern - Lifts operate very slowly - There wasn't hot water on the first night, but this might be due to an issue with the entire area rather than the hotel itself
- The location is excellent, especially with the Elizabeth line going into the more central locations in London and to/from Heathrow - Since the hotel's located at Westfield, there's a lot of food and shopping right at the doorsteps if you don't feel like heading out further
Stayed in December 2023
Reviewed: 25 February 2024
James
United KingdomPrices in the bar for 2 drinks were somewhat eye watering but I guess that’s just the London factor. Maybe a discount for people staying at the hotel bearing in mind already paid a reasonable sum to stay
Very clean and well presented room. Comfortable excellent facilities. Shower in particular was fantastic but no complaints generally about anything
Stayed in February 2024
Reviewed: 24 February 2024
Elizabeth
United KingdomNothing
Great location
Stayed in February 2024
Reviewed: 22 February 2024
Rebecca
United KingdomOur TV was bizarre. The remote only worked about 10% of the time, it was so strange. So it was stuck on for a few hours, then suddenly it would work and then stop again. The room was a bit of a walk but I know you can't help that.
It was so quiet! We worried when we realised that the hotel was in the centre of Westfield, but it was surprisingly quiet. It also smelled really nice.
Stayed in February 2024
Reviewed: 22 February 2024
Michael
United KingdomGreat hotel and super location and super friendly staff and excellent doormen
Stayed in February 2024
Reviewed: 21 February 2024
Danielle
IrelandNothing, amazing stay.
The cleanliness was amazing, the rooms are nice and modern and the staff are very nice!!! Zidane is believe his name was, the concierge was absolutely amazing and his humour and charm is great.
Stayed in February 2024
Reviewed: 19 February 2024
Michael
United KingdomNothing to dislike.
Ideal location for ABBA voyage with excellent car parking (£16 for 24 hours). Good cocktails and a very enjoyable breakfast.
Stayed in February 2024
Reviewed: 19 February 2024
Catherine
United KingdomComputers at reception slow. Bit of wait to check in.
Location convenient for underground and close to many shops and restaurants. Breakfast very good and decent value. Quiet room.
Stayed in February 2024
Reviewed: 19 February 2024
Judit
United KingdomEverything. Absolutely outstanding.
Stayed in February 2024
Reviewed: 19 February 2024
Darren
United KingdomPrefer a bit of natural ventilation but window was locked closed (on 8th floor, so understand, but the window could easily have opening limiters). Air con was too loud to sleep so room got a little warm during the night.
Fantastic location for the Olympic Park area (including ABBA Voyage) and Westfield shopping centre. Excellent room with top quality bed, bedding, pillows and bed linen. Nice touch to provide wine glasses and bottle opener. Great quality tea and coffee. Breakfast was superb. 5 mins walk from Stratford train & underground station.
Stayed in February 2024
Reviewed: 18 February 2024
Steven
United KingdomStaff were fantastic. Monica heard that it was our daughters' 18th birthdays and they were sent up a bottle of prosecco and some petit fours. The rooms were great she the hotel was well located and generally quiet considering the location.
Stayed in February 2024
Reviewed: 18 February 2024
Herbert
AustraliaNothing bad brilliant hotel and staff
Staff were fabulous, always ready to help from the conserge to the cleaning staff
Stayed in February 2024
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