10a Chestnut Plaza, Newham, London, E20 1GL, United Kingdom
#229 of 1,022 hotels in London
Guests' ChoiceBased on 2578 hotel reviews
8.4Cleanliness
9.0
Comfort
9.1
Location
9.3
Facilities
8.7
Staff
8.9
Value for money
7.9
Free WiFi
8.2
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End of dialog contentReviewed: 23 October 2023
Lucy
United KingdomNothing
Location, breakfast, helpful staff
Stayed in October 2023
Reviewed: 22 October 2023
Gregory
United KingdomThe wi-fi was poor but that may just have been at the time of our visit
Everything was OK
Stayed in September 2023
Reviewed: 21 October 2023
Sheldon
United KingdomNothing
Good
Stayed in September 2023
Reviewed: 19 October 2023
Debbie
United KingdomPillows too soft, shower flooded the bathroom
Location
Stayed in October 2023
Reviewed: 18 October 2023
Quincy
United KingdomNo smart tv they need netflix so customer can sign in
Stayed in October 2023
Reviewed: 18 October 2023
Anna
GhanaYou have to pay for breakfast
Spacious bathroom
Stayed in October 2023
Reviewed: 17 October 2023
Dominic
United Kingdomplates for cooked breakfast were cold. Makes the world of difference to have a warm plate Others in party had breakfast included in price and we didn't and we paid considerably more. Also I think we booked a "cherry orchard view"? we looked onto a rooftop.
the hotel was lovely and modern and most importantly very quiet for a great night sleep. It was a great location for our visit. Handy for shops to.
Stayed in October 2023
Reviewed: 16 October 2023
Alan
United KingdomThe price of the breakfast could have been cheaper, £25 a head is very dear, that is why we did not have the breakfast. The one night we would of liked a drink when we came back at night, the bar had shut at 10.30, even though it was almost full
Stayed in October 2023
Reviewed: 15 October 2023
Joanne
United KingdomAll fabulous!
Excellent location. Hotel is extremely clean, modern and has excellent facilities.
Stayed in October 2023
Reviewed: 12 October 2023
Jayne
United KingdomThe lifts were very slow.
Clean and convenient for ABBA
Stayed in October 2023
Reviewed: 12 October 2023
Zak
United Arab EmiratesI do not understand why the terrace has a different menu to the restaurant. While the staff eventually brought me a dish from the restaurant menu, I have to say, it left me pretty confused, what possible difference does it make where I am sitting?
Breakfast was nice and food was good. Room was quieter than I expected, although the first room I was given, the AC didn't work and I had to be moved, which is fine, but also a little inconvenient. The location is great, the staff were helpful and friendly. The suite we booked was a good size.
Stayed in August 2023
Reviewed: 11 October 2023
Shellanna
United Kingdomthe lounge
Stayed in October 2023
Reviewed: 10 October 2023
Kirsty
United KingdomNothing it was all great
Very nice rooms, staff and location
Stayed in October 2023
Reviewed: 9 October 2023
Jean
United KingdomBar service was woeful even when quiet - really poor. Housekeeping inconsistent.
Functional and comfortable room. Kingsize bed, walk-in shower. Tea and coffee making facilities. Ironing board and iron. Hairdryer. Friendly staff. Easy parking. Central location in middle of Westfield Stratford. Close to ABBA Voyage and West Ham football stadium.
Stayed in October 2023
Reviewed: 9 October 2023
Robert
United KingdomWe feel that the cost has increased substantially over the last couple of years, which means we wouldn’t come as often as we would like to.
We have stayed here before when it was a holiday inn. It’s a great location with plenty to do locally. Good for getting into central London.
Stayed in October 2023
Reviewed: 9 October 2023
Kristina
CroatiaWaiting in a long line to enter the restaurant for breakfast, no mini bar in the room and no body lotion among the bathroom facilities which is “must” in a 4 star hotels. We stayed in the hotel three nights and the house keeping was only once in our room.
Location, nice interior, good breakfast.
Stayed in October 2023
Reviewed: 8 October 2023
Carol
United KingdomPerhaps a pretty minor thing but both my husband and I found the bed mattress too firm. Also a real frustration was the time spent waiting for the lift. For a modern impressive hotel it was surprising that the provision of lift space was poor. We noticed that other guests seemed to share that opinion
Good location with lots of activities and venues to go to. A huge choice of eateries on the doorstep and the huge Westfield Shopping Centre. Also very close to rail links to the city centre
Stayed in October 2023
Reviewed: 7 October 2023
Amina
NigeriaBreakfast offering could be better
Location
Stayed in September 2023
Reviewed: 7 October 2023
Fareeda
BahrainLocation is very suitable.
Stayed in October 2023
Reviewed: 2 October 2023
Jayne
United KingdomMattress too firm and memory foam topper made for a very hot sleep
Central
Stayed in October 2023
Reviewed: 2 October 2023
Peter
United KingdomBreakfast rate was different if you paid the day before v pay on the day, which was odd. Also, quite expensive at £25pp
Great location with excellent parking at a reasonable price nearby. Very friendly and helpful staff throughout.
Stayed in October 2023
Reviewed: 2 October 2023
Alison
United KingdomReally friendly staff, very helpful with our 2 small children at check in and breakfast
Stayed in September 2023
Reviewed: 30 September 2023
Lee
AustraliaReally good, great location. Bit of a drain stink in the lifts.
Stayed in September 2023
Reviewed: 29 September 2023
Mark
United KingdomPrices could be cheaper, especially when compared with other London prices.
Great location and felt secure. Staff were professional and friendly.
Stayed in September 2023
Reviewed: 25 September 2023
Stephen
United KingdomRoom was good and clean but best was the staff from reception, restaurant, doorstaff and cleaners all so helpful and friendly
Stayed in September 2023
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