Service in the bar was slow.

Stayed in May 2024

It was great

It was great

Stayed in May 2024

The air conditioning in my room didn’t work. It was 23 degrees….a bit too warm to sleep comfortably.

The staff were friendly and helpful. I loved the location, too.

Stayed in May 2024

Really lovely check in staff. Huge bed, good selection of pillows. Nice big room, view over the canal area which was nice. Easy check in and check out. Right by the tram stop so super easy access to the Bullring and Birmingham New Street.

Stayed in April 2024

£7.50 for a beer. The rooms are very tired. My bathroom had a mesh mash of repairs done it. Not a great choice of sports on the tv.

Location is great for Broad St. Very friendly staff. Very comfortable bed.

Stayed in April 2024

Parking always full and not available

Nice clean room and helpful staff

Stayed in April 2024

Location was excellent close enough to the centre but not right on top of it. Big comfy bed and my husband loved the bed pillows, had to stop him trying to bring them home lol

Stayed in April 2024

It’s okay but not Parking space not good enough and I got parking ticket

Stayed in April 2024

Beds were uncomfortable, woke up with a tight and sore neck both nights from the pillows. The bathtub kept flooding up when trying to shower and shower was very awkward to use. Couldn’t turn it on without being blasted in the face with water.

Great location, friendly staff and spa facilities were clean

Stayed in April 2024

Location

Stayed in April 2024

Lifts are temperamental and the shower head was too strong.

Very good location. Rooms clean and spacious with good decor. The bar and dining areas have a lovely ambience. Enjoyed the swimming pool sauna and steam room.

Stayed in April 2024

Nothing! All good!

Location was superb with a bridge link to ICC!

Stayed in April 2024

Bathroom mirror light not working.

Stayed in March 2024

Nothing

Location

Stayed in April 2024

The swimming pool was tired looking and the furniture, cushions all need replacing the jacuzzi didn’t work and there was a lot of mould around it

Stayed in March 2024

There was a very friendly chap of reception when I returned from a meal out with colleagues. He checked our room bookings and ensured breakfast was on the room. The following morning I went to breakfast with a colleague and we both have our room numbers. She confirmed with my colleague she had breakfast for one person, took my room number and then showed us to a table. I ordered eggs and tea and whilst eating was approached to ask how I was paying for breakfast. I was surprised as I believed it had been put on the room and nothing was said when I gave my room number. I explained the situation and advised I would go to reception after breakfast and if needed will sort the bill from there. I was re-approached a further two times during my breakfast and then again as I was about to head to reception to sort out the confusion to be told ‘if you don’t pay it comes out of my wages’. I went to reception and explained the unpleasant experience and said I was happy to pay - explained the situation. The reception assured me their salary would not be deducted and the breakfast was made complimentary. Apart from the breakfast experience, it was a good stay.

Good location close to bars and restaurants. The property has a pleasing entrance and lobby area. The reception and bar staff were very friendly.

Stayed in April 2024

The leisure facilities seem below the standard you would expect from a 5 star hotel, bit of a renovation will sort that.

Staff and room where great

Stayed in April 2024

Breakfast was too expensive to pay on top for. Had assumed it was included. Long queues at the check in

Comfortable room, great desk, perfect for conference and enjoyed the gym facilities .

Stayed in March 2024

Unfortunately, family members were on different floors, which was great. Whilst it allowed everyone space and privacy, problems arose when we wanted to go from the 14th floor to the 10th to see family. The lifts only allow you to exit your own floor, which is great for security. It's not so great when you want to check your mother. Breakfast was amazing, but quite pricey.

The location to the city centre was great, only 5/10 minutes walk. The staff at reception were extremely polite and friendly. The hotel rooms were large and comfortable, and the beds and pillows were amazing.

Stayed in April 2024

The lift signage was confusing externally.

Excellent location for the Symphony Hall

Stayed in April 2024

Hotel facilties are dated. Room needs an upgrade. Here are a few points: 1. Room light switches only on one side of the bed 2. Wire showing bellow desk- look very unsightly 3. Shower head fixed to the wall too low, and it's position means that it almost flows horizontally 4. Sink tap has a very short spout, means as you wash your hands or similar, water goes everywhere 5. No slow closing toilet seat 6. No toilet brush 7. Soap sticks to shop dish 8. Noise along the corridor by other guest shrieking at 11pm - thankfully hotel staff dealt with it quickly

Service was good, staff very nice Good location

Stayed in April 2024

Shower in the bathroom. Walk in shower rather than a shower over the bath is now a normal requirement in a 4 star hotel . A bath cannot now be justified with the need to save water and energy.

Excellent location close to main centre and adjoining the CBSHall where we had booked to hear the excellent Dresden Philharmonic Orchestra. We had Continental breakfast as full breakfast is too expensive. Dinner menus also very expensive as we found when we ate twice in the restaurant.

Stayed in April 2024

Breakfast £28!!! Is outrageous, considering it is buffet style and you are serving yourself.

Great hotel, in a perfect location to explore the city, it’s my second stay

Stayed in April 2024

Cost - would have liked to pay less but everything has gone up these days

Location - internal access to Symphony Hall. Nice canal / city view from room. Staff - friendly and helpful. Food - nice breakfast with lids of options.

Stayed in April 2024