Noise but that can’t be helped being next to airport

Offer of using swimming pool for free.

Stayed in April 2024

Ni

My room was very comfortable and pool and gym facilities were great 👍

Stayed in April 2024

I did not like to have to pay for parking and the menu in the restaurant was too limited. It was also a bit further from the airport that I had envisaged

The room was spacious althought the bathroom was a little small. The accommodation was modern and up to date. The restaurant had plenty of seating and the staff were attentive.

Stayed in April 2024

Just the cleanliness of the room in general Also wasn’t asked if we would like to pay for parking £12 just automatically added to our bill, had we been asked we would have found alternative parking, Also drug dealers using the car pat up at the top end was very obvious even with security guard standing watching

Pool was lovely and clean, All communal areas were clean but missing attention to detail in our room, upon pulling out the sofa bed it seemed it hadn’t been changed since last use I found a clean sheet in the wardrobe and quilt which I changed as there was blood stains on quilt,

Stayed in April 2024

The steam room was not at the temperature we expected it to be, it was very low. Kids slept on sofa bed, it was okay but not great, maybe an extra layer for comfort would be required.

We liked the rooms, breakfast area and food.

Stayed in April 2024

Parking not free

Convenient location Clean and modern.

Stayed in March 2024

Carpet smelled a bit musky.

Nice decor. Really friendly and helpful staff. Good food at the restaurant.

Stayed in April 2024

A couple of things 1. The water pressure in the shower was very low. 2. Had to pay £12 for parking even though I was staying there. 3. Had to take own towels or from the room when using the swimming pool.

Clean, comfortable, and friendly staff. Conveniently located with good size car park. Nice breakfast.

Stayed in April 2024

abit fur from the center

breakfest was very good, an cumftrobel bed,

Stayed in March 2024

Room had blocked view

Staff and Gym

Stayed in April 2024

Clean and spacious room.

Stayed in April 2024

Pricey due to location

Modern, Great staff, Good food, easy parking

Stayed in January 2024

Getting a 100£ parking fine after entering my car details at reception and now finding out they have no details of my car...

Everything

Stayed in March 2024

When I first got the the room it wouldn't lock. We literally pushed the door open without the key card. I reported it to reception after trying to lock it. But it started working just before the maintenance person came. It felt like he was calling us liars. The door was fine for the rest of the weekend

Room was comfy and spacious. The shuttle bus was extremely useful when it was running. Reception was really nice and a manager was super kind to me on Monday when she found me waiting for the shuttle (it wasn't running but I didn't know). I tend to recommend this hotel to friends

Stayed in March 2024

Hot tub & steam room weren't working at time of stay. Shuttle bus to airport wasn't running, which was part of the reason this hotel was chosen. Alternative wasn't offered. Restaurant food could have been better quality. Long wait for bar staff to be in attendance.

Close to airport. Lovely room. Leisure facilities. Very clean & comfortable. Great bathroom. Design style of hotel. Parking facilities for trip away.

Stayed in March 2024

Some leisure facilities were not working Bar prices expensive Resturant meal was a bit disappointing, dessert still frozen AC in the room kept going off over night No mini bus to hotel avalaible

Staff friendly , pool lovely Good location for airport

Stayed in March 2024

Some items at breakfast were cold

S

Stayed in February 2024

Breakfast was a little pricey at £16.95.

Breakfast was very good and plenty of it. Staff very attentive and efficient in clearing pots away! Bed was comfortable and facilities were good. Overall a good stay.

Stayed in February 2024

The hotel team deserves special mentioning - from check-in without my luggage to check-out very early in the morning I was supported by very friendly and helpful staff members. This made my stay really pleasant.

Stayed in March 2024

not being able to use the pool all the time, because of swimming lessons. The sauna was broken.

breakfast was excellent, the staff very helpful. the shuttle taking you to the international station /NEC airport.an excellent service.

Stayed in March 2024

No complaints

Friendly staff. Very efficient front desk. Good food. Clean comfortable rooms. Really liked fact it let's dogs stay as well. We were there for Crufts. Free shuttle bus to N E C

Stayed in March 2024

Room was expensive. Breakfast eggs a little cold. Room could have been warmer. Airport noise during night.

Room facilities good especially shower. Location very good for NEC. Staff very helpful.

Stayed in March 2024

Easy check in and convenient parking that was very reasonable. Room super clean and comfortable. Restaurant had great menu with lots of choice - very good value for money given location. My dog was made very welcome and it was a stones throw from the NEC

Stayed in March 2024

Two additional events were booked during crufts a boxing match and ladies day. The noise prevented sleep and the people attending the event (not staying in the hotel) were highly intoxicated and rude. Why do this? Complaining to reception met with nothing but sorry here's some ear plugs. Food in the restaurant was awful. Really poor quality ingredients and choices. Also as everyone staying in the hotel was there for crufts why not put it on the TV? I had to ask every night. No one cares about the antiques road show! We almost missed best in show,!!!

As I was attending Crufts as an exhibitor I was pleased to see so many dogs and owners at the hotel. The hotel embraced crufts. The pool was nice to relax on after a hard day. Breakfast was very good. The bar staff excellent fun.

Stayed in March 2024