1-3 Graingerville North, Westgate Road, Newcastle upon Tyne, NE4 6UJ, United Kingdom
#56 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 547 hotel reviews
5.5Cleanliness
6.2
Comfort
6.2
Location
6.5
Facilities
5.7
Staff
7.3
Value for money
6.4
Free WiFi
7.7
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End of dialog contentReviewed: 25 April 2024
Sam
United KingdomMy stay at the hotel was nice. The room was cleaned and the staff was quite professional. Besides that, it's near the bus station through which I can easily go to the city centre.
Stayed in April 2024
Reviewed: 23 April 2024
Hearts
United KingdomGood place, nice room and clean environment. Good staff . I would love to stay there next time.
Stayed in April 2024
Reviewed: 18 April 2024
Andrew
United Kingdomclean room good price for an overnight stay, i was going to a concert so it was value for money and close to venue, What you see is what you get would use again
Stayed in March 2024
Reviewed: 15 April 2024
Kieran
United KingdomStructure, design is okay buy could make it more brighter and freshful.
The place is kinda old but it does the job in the price it asks. The check-in was super smooth and quick, I really didn’t expect much while reserving but it was bit better than that and it has tea-coffee making basic facilities as well. Overall, I enjoyed and it’s very nice for the price.
Stayed in March 2024
Reviewed: 14 April 2024
David
United KingdomOld , tired , no spare keycards , 1 iron for the whole hotel , no hairdryer , no fresh towels , no wardrobe , no hangers , no shower gel , no soap , broken plugs , no curtain in room , grubby , broken doors into bathrooms , weak shower
Stayed in April 2024
Reviewed: 14 April 2024
Steven
United KingdomThe hotel was in a filthy area, The hotel was dirty, Very much in need of a lick of paint. The room was small, The shutters on the windows wouldn't open. The furniture and bed were old. The toilet and bathroom area were so small you barely had room to move.
The only good thing about this hotel was the price. To be honest the price should have had the alarm bells ringing.
Stayed in April 2024
Reviewed: 12 April 2024
Marc
United KingdomThe room was cleaned and there were good staff also Moreover it was near the city centre with a low price to stay over there. But overall it's been a nice experience for me to stay there.
Stayed in April 2024
Reviewed: 9 April 2024
Ellis
United KingdomNice and cheap place. Good staff. The room was clean and a quiet place to live .
Stayed in April 2024
Reviewed: 4 April 2024
Luke
United KingdomEverything!
Nothing
Stayed in March 2024
Reviewed: 4 April 2024
Bradley
United KingdomWhy there was availability at such short notice. From the moment we walked in you could smell cannabis which got stronger throughout the property, complained to the staff and they didn’t do anything about it other than proclaim they didn’t know why people do this. The room was covered in dust, the walls were so thin that you could hear EVERYTHING going on around you, someone had a phone alarm for 6am in an adjacent room that went off for 35 minutes. Complained to staff, nothing they could do. This all resulted in spending nearly £100 for 3.5 hours sleep in total. When it came to checking out, as they took my license as a deposit for the key card, they were being funny about giving me back my license which was unprofessional, and all in all the staff member on the morning just didn’t seem to care one bit.
That there was availability on such short notice
Stayed in March 2024
Reviewed: 1 April 2024
Kellywalkkeer
United KingdomI ve been there for 2 weeks and the cleaner lady doesn't clean my room every day doesn't take the rubbish, doesn't give me extra toilet paper. I requested by they ignored me
Clean, nice room , fisr staff friendly , others no comments, by the way I really recommend!
Stayed in February 2024
Reviewed: 29 March 2024
Hearts
United KingdomNice environment with good staff and nice hygiene. I loved my staff there. It's cheap with a nearby city centre.
Stayed in March 2024
Reviewed: 21 March 2024
Hearts
United KingdomThe building was quite near the city centre as well as cheap. The room was ok but comfortable. The staff was professional and helpful. Overall, I liked my stay over there
Stayed in March 2024
Reviewed: 19 March 2024
Messom
United KingdomEverything ..rooms were dated ..vending machine empty ...coffee machine empty ..no breakfast ....non guests in and out premises all day and night ...area is pretty dodgy
Price
Stayed in March 2024
Reviewed: 15 March 2024
Hafiz
IrelandGood value for money
Stayed in March 2024
Reviewed: 14 March 2024
Hawman
United KingdomThe room stunk of smoke, so much so we couldnt wait to get out when we checked in. The blinds in the room were broken which allowed the big spotlight outside to shine directly into the room all night. The room wasnt very clean although the bed was.
The bed was comfy and clean. The shower was hot and had good pressure.
Stayed in March 2024
Reviewed: 11 March 2024
Daniel
United StatesLift was not working
It went well, staff were helpful, smooth check in and check out. Wanted a late check out as we reached late in night and they allowed us to stay extra without any cost. Will return again.
Stayed in March 2024
Reviewed: 11 March 2024
Chris
United KingdomNice place with an ambient light and relaxing environment. Moreover the rooms are cleaned and properly maintained according to my needs. The staff is also very helpful and trained in terms of guiding me. I would like to stay here more if I get a chance.
Stayed in March 2024
Reviewed: 8 March 2024
Martin
United StatesRoom needs to be a little more big
Great value for the price paid especially when you are on a limited budget.
Stayed in March 2024
Reviewed: 5 March 2024
Samray
United KingdomExcellent customer service with a good environment and overall it's a nice experience of staying there. I wish to be there again .
Stayed in March 2024
Reviewed: 4 March 2024
Angela
Abkhazia, GeorgiaMattress Cleanliness Parking charge Noise and junkies trying doors in the middle of the night
Needs a deep clean, carpets and skirting boards are areas to focus on... The mattress would be better in the bin, probably purchased 20 years ago as could feel every spring in it and the pool table was a joke, 5 yellow balls, what a gimmic for advertising purposes, extra lounge seats in it's place as it's collecting more dirt and dust... Very poor standards, junkies wondering the corridors at all hours trying the doors, unsettling and noisey... The website is not accurate mentions continetal breakfast but there are no such facilities, it did have parking but the extra charge was a con.
Stayed in March 2024
Reviewed: 4 March 2024
Big
United KingdomEverything
Nothing
Stayed in March 2024
Reviewed: 4 March 2024
Patrick
United KingdomVery basic facilities, parking extremely difficult. Run down inside and couldn’t even get a drink in the place! Woken up every half hour from 4am by the room next door!
Bargain basement special!
Stayed in March 2024
Reviewed: 3 March 2024
Durham
United KingdomI recieved a phone call of hotel staff at 11.35pm after booking a room for a nother nigh asking if I would come down an pay instead of waiting till morning very unprofessional thing to do especially 11.35 pm Not a place ad recommend after this visit
Cheap but clean sheets
Stayed in March 2024
Reviewed: 2 March 2024
Fab
United KingdomLovely stay in the hotel. I enjoyed it very much. Nice place to stay and the working staff is very helpful and trained to greet the guests.
Stayed in March 2024
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