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Reviews of Grainger Hotel 3 stars

1-3 Graingerville North, Westgate Road, Newcastle upon Tyne, NE4 6UJ, United Kingdom

#56 of 58 hotels in Newcastle upon Tyne

Guests' Choice

Review score

Based on 459 hotel reviews

5.3

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    6.1

  • Location

    6.3

  • Facilities

    5.6

  • Staff

    7.2

  • Value for money

    6.3

  • Free WiFi

    7.2

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Showing 1 – 25

  • Reviewed: 25 April 2024

    5.0
    Fair deal
    • Leisure trip
    • Family with young children
    • Double Room En-Suite
    • Stayed 1 night
    • Submitted via mobile

    The Room is small and there's no refrigerator

    Just the environment

    Stayed in April 2024

  • Reviewed: 14 April 2024

    6.0
    The staff were friendly, the room was ok, stained chair, peeling door, broken fish on toilet, window blinds did not work
    • Leisure trip
    • People with friends
    • Twin Room En-Suite
    • Stayed 1 night
    • Submitted via mobile

    It had a pool table

    It was convenient

    Stayed in April 2024

  • Reviewed: 13 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Twin Room En-Suite
    • Stayed 1 night
    • Submitted via mobile

    Toilet button broke, blind broken, shower went from scalding hot to freezing cold

    The staff

    Stayed in April 2024

  • Reviewed: 3 March 2024

    4.0
    Poor
    • Leisure trip
    • People with friends
    • Double Room En-Suite
    • Stayed 1 night
    • Submitted via mobile

    The room stunk of smoke, the blinds didn’t shut, the toilet door didn’t close. The room was absolutely tiny, the head board only covered half the bed?? Cut bits of wallpaper to hide marks on the wall very strange

    The bed was super comfy

    Stayed in March 2024

  • Reviewed: 23 February 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Twin Room En-Suite
    • Stayed 1 night
    • Submitted via mobile

    No bath

    Cheap rate

    Stayed in February 2024

  • Reviewed: 11 February 2024

    4.0
    Pay for what you get
    • Leisure trip
    • Solo traveller
    • Twin Room En-Suite
    • Stayed 1 night
    • Submitted via mobile

    Room smelt like stale fags, wallpapering was done horrendously, dirty light switches and plugs

    Cheap

    Stayed in February 2024

  • Reviewed: 7 February 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room En-Suite
    • Stayed 1 night
    • Submitted via mobile

    Dirty Noisy Unclean Tv not working Broken blinds Only 1 towel Loud bathroom fan Looked half decorated with random holes and striped paint throughout

    Location

    Stayed in February 2024

  • Reviewed: 6 February 2024

    6.0
    Good budget hotel, clean and comfortable for cheep stay when having nights out in the city centre
    • Leisure trip
    • People with friends
    • Twin Room En-Suite
    • Stayed 1 night
    • Submitted via mobile

    Heating was on all night and could Not be turned off

    Close walk to Newcastle town centre Rooms clean and comfortable on a budget

    Stayed in February 2024

  • Reviewed: 4 February 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room En-Suite
    • Stayed 1 night
    • Submitted via mobile

    Mould on the shower head, £10 key deposit, uncomfortable bed, small bathroom

    Stayed in February 2024

  • Reviewed: 26 January 2024

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Double Room En-Suite
    • Stayed 1 night
    • Submitted via mobile

    Carpet really old, floor weavy, shower weak

    It was really run down and smelt of smoke

    Stayed in January 2024

  • Reviewed: 18 December 2023

    6.0
    No frills for sure, but clean and tidy. Not bad if you're on a budget
    • Leisure trip
    • Family with young children
    • Twin Room En-Suite
    • Stayed 1 night

    Best night's sleep in ages.

    Stayed in December 2023

  • Reviewed: 9 December 2023

    5.0
    Perfect for a cheap bed for the night
    • Business trip
    • Solo traveller
    • Double Room En-Suite
    • Stayed 1 night
    • Submitted via mobile

    Quite faded decor, things missing in room (bathroom mirror) parts cut off window blinds, shower cut off after a few mins and wouldn’t go on again

    Location was perfect for where I needed to be. Price was perfect as on a tight budget.

    Stayed in December 2023

  • Reviewed: 24 November 2023

    6.0
    Nice for sleeping only
    • Solo traveller
    • Double Room En-Suite
    • Stayed 1 night
    • Submitted via mobile

    The heating is weak and there is no closet in the room

    Reasonable price comfortable bed

    Stayed in November 2023

  • Reviewed: 23 November 2023

    5.0
    OK for a rest stop before traveling
    • Leisure trip
    • Couple
    • Double Room En-Suite
    • Stayed 1 night

    Came in the middle of a heatwave to find the wall heater cranked up ,but window open. When room was cleaned ,cleaner should of turned off heating as it is not required in 32-35 degrees heat, it took ages for the room to get cooler. Tired décor with damaged fittings, broken slates on blinds ,hole in wall above toilet, broken plug chain, toilet roll holder half hanging off wall. (have photo's ) Signs that say there IS a lift on the ground floor but ,it doesn't exist and has been removed. Location is almost 1 hour on foot to town as we had parked car which was securely locked. so if you need food (dinner in our case) it is a mad rush to get there before 9pm closing on a Monday. Key deposit is required in Cash ,will not take a swipe on card , or card deposit ,which meant driving around to find an ATM (not in plain site at this end of town) and if your an overseas traveler fees for withdrawing a measly small amount.

    Car Park offered for guests is secure, Check out.

    Stayed in September 2023

  • Reviewed: 15 November 2023

    5.0
    Passable
    • Solo traveller
    • Single Room En-Suite
    • Stayed 7 nights
    • Submitted via mobile

    The rooms was not so clean

    Τhe location

    Stayed in November 2023

  • Reviewed: 13 November 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double Room En-Suite
    • Stayed 2 nights
    • Submitted via mobile

    Size of the room. Holes in bathroom walls. Shower dripped all night. Literally just built for profit not comfort.

    There was a bed

    Stayed in November 2023

  • Reviewed: 9 November 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room En-Suite
    • Stayed 1 night
    • Submitted via mobile

    The room paint coming off wall

    Down stairs

    Stayed in November 2023

  • Reviewed: 7 November 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double Room En-Suite
    • Stayed 1 night
    • Submitted via mobile

    Staff not very welcoming

    Comfortable bed

    Stayed in November 2023

  • Reviewed: 6 November 2023

    6.0
    Too far out of town and would not felt safe walking back on my own from city center to hotel
    • Leisure trip
    • Group
    • Twin Room En-Suite
    • Stayed 1 night

    It was all a bit run down and the cleanliness could be improved.

    The bed was comfy

    Stayed in November 2023

  • Reviewed: 6 November 2023

    5.0
    Passable place to crash overnight
    • Leisure trip
    • Group
    • Twin Room En-Suite
    • Stayed 1 night
    • Submitted via mobile

    We had 2 false fire alarms at 10pm and 7am. There was no hot water in the shower and it was impossible to fill the kettle at the bathroom sink. The £10 cash deposit for the room key needs to be made clear ahead of time, we weren’t even allowed to put our things in our room before we went out to get the cash.

    We only stayed for one night. The staff were friendly and mostly everything was quite quiet. We didn’t feel unsafe as others mention they have. The room was fine for a cheap place to sleep. An Asda and plenty of places for food nearby

    Stayed in November 2023

  • Reviewed: 5 November 2023

    4.0
    Avoid if you can, it’s a budget price for a reason.
    • Leisure trip
    • People with friends
    • Twin Room En-Suite
    • Stayed 1 night
    • Submitted via mobile

    A lot, unfortunately. Firstly I turn up to a sign that says “ring bell and wait to be buzzed in” - I ring and wait there for five minutes but don’t get buzzed in - I push the door and it was unlocked? Bizarre check in experience - turned up at 2 and had to be ushered into an office to complete the check-in, and told to wait in reception as the room may not be clean. In the end I went to my room and it was all ready so unsure why I was made to wait for confirmation. I needed to pay a £10 room key deposit (this was cash only) which is odd. Room very basic - tv didn’t turn on and no seat/desk area which feels like a basic? And there was one wall with stains all over it. The hotel must be right next door to a drum studio or something because the sound of drum practice woke us in the early hours. Thank god it did though as for some reason an alarm went off in the bathroom - sounded like a fire alarm - so strange. Felt like I was in the Twilight Zone. Also none of the plug sockets were positioned anywhere useful. I can’t stress this enough - consider paying a little more and going somewhere else. The place is just odd.

    This booking was made because if the price however I have paid less and got more from many places.

    Stayed in November 2023

  • Reviewed: 23 October 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room En-Suite
    • Stayed 1 night
    • Submitted via mobile

    Bed was so uncomfortable 😫 😪

    Staff were really nice and helpful

    Stayed in October 2023

  • Reviewed: 12 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Room En-Suite
    • Stayed 1 night
    • Submitted via mobile

    The room was very warm so had to have the window open, luckily it was a back room which wasn't too noisy

    Stayed in October 2023

  • Reviewed: 8 October 2023

    5.0
    It's a good location for the city centre in a very diverse community and the staff are very friendly
    • Leisure trip
    • Solo traveller
    • Double Room En-Suite
    • Stayed 1 night
    • Submitted via mobile

    The property is rather tired and requires an upgrade which has been carried out in the lounge area.

    Unfortunately I didn't have breakfast It's an easy bus ride away from the town centre.

    Stayed in October 2023

Showing 1 – 25

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