Bugsbys Way, Greenwich, London, SE10 0GD, United Kingdom
#515 of 1,017 hotels in London
Guests' ChoiceBased on 6923 hotel reviews
7.8Cleanliness
8.4
Comfort
8.4
Location
8.6
Facilities
7.8
Staff
8.8
Value for money
7.6
Free WiFi
8.3
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End of dialog contentReviewed: 23 May 2024
Jai
United KingdomI have to say my husband and I were a little disappointed with the breakfast. Having stayed in a few IHG hotels across the country/world, the breakfast was very limited. I am vegetarian so options were very low. Cooked breakfast there could of been more option/choice. Bacon/sausage, scrambled eggs and beans isn't great. The cold options were ok. The coffee and orange juice were not the best either. No taste to the orange 'juice' and the coffee tasted like powder. Our room.we stayed in, unfortunately had a pungent smell coming from the toilet, when we first arrived, maybe that's why the window was open? Didn't report it as we arrived, dropped our stuff off and went straight out to a concert. Which was Amazing. The other issue was the Air con, it was quite noisy. Would we stay again, probably when we have concerts to go to at the O2 but I wouldn't otherwise. Very expensive for one night and got what you get.
Staff were very friendly and welcoming. Really couldn't fault them. Accommodating and in general great.
Stayed in May 2024
Reviewed: 22 May 2024
Joanne
United KingdomFamily room rather cramped, sofa bed very small and uncomfortable.
Early check in was a bonus after travelling for 4 hours! Very friendly staff, great location for o2. Bonus that the bar was open until 2am to unwind after a concert.
Stayed in May 2024
Reviewed: 22 May 2024
Eloise
United KingdomRooms very basic for the price. Shampoo and body wash but no conditioner (not a big problem but could be a good idea to have all basic products)
Breakfast was nice. Breakfast window was quite short but no problem for us.
Stayed in May 2024
Reviewed: 22 May 2024
Laura
United KingdomBrilliant staff
Stayed in May 2024
Reviewed: 22 May 2024
Janice
United KingdomLack of lunch/evening meals.
Clean, friendly staff, great location for the o2
Stayed in May 2024
Reviewed: 20 May 2024
Mario
United StatesAC needs to be in good working condition.
Heat location
Stayed in May 2024
Reviewed: 20 May 2024
Holly
United KingdomHotel staff were really friendly, beds comfy, and room was very clean.
Stayed in May 2024
Reviewed: 20 May 2024
Judith
United KingdomCost was too high for one night (£240). The area it is in is rough and it look shabby from the outside
Clean rooms, friendly staff
Stayed in May 2024
Reviewed: 20 May 2024
Leigh
United KingdomTV didn’t work.
Clean, comfortable. Shower good. Sound insulation good. Breakfast good.
Stayed in May 2024
Reviewed: 20 May 2024
Colin
United KingdomBacon and sausages at breakfast seemed very cheap and looked grim! Not for me…. Orange juice seemed watered down. Coffee machine was so sweet and poor too. Tea / tea bags okay. The rest seemed okay. Ut breakfast quality was basically a bit of let down..
Location and cleanliness. Room fair size..
Stayed in May 2024
Reviewed: 20 May 2024
Nicola
United KingdomDirections from booking.com does not take you straight there
Super friendly staff
Stayed in May 2024
Reviewed: 19 May 2024
Olwen
United KingdomAir con wasn’t working but we were notified and could have fans if needed
Good location for the O2, great complimentary breakfast, friendly staff and clean hotel.
Stayed in May 2024
Reviewed: 19 May 2024
Fenton
United KingdomOnly 1 member of staff on reception desk booking people in which seemed to be a really busy time long queue
Nice clean room friendly staff
Stayed in May 2024
Reviewed: 19 May 2024
Claire
United KingdomGreat food and location
Stayed in May 2024
Reviewed: 19 May 2024
Anka
PolandAC not working (under maintenance at the time).
Comfy bed. Great staff. Short distance to O2 and North Greenwich.
Stayed in May 2024
Reviewed: 18 May 2024
Ali
United KingdomCommunal areas were very uncomfortable looking. Very dark and no character.
Bed was lovely and comfortable
Stayed in May 2024
Reviewed: 18 May 2024
Martin
United KingdomConvenient for hospital
Stayed in May 2024
Reviewed: 17 May 2024
Matthew
United KingdomRoom was supposed to have air conditioning, this did not work and the room was very hot!
Friendly staff and good quality breakfast included!
Stayed in May 2024
Reviewed: 17 May 2024
Peter
United KingdomNothing
Friendly staff, comfortable stay and excellent location for visiting the O2 and Greenwich.
Stayed in May 2024
Reviewed: 15 May 2024
Charlotte
United KingdomGreat location. Very clean rooms, and everything you needed.
Stayed in May 2024
Reviewed: 15 May 2024
Rebecca
United KingdomThe toilet needs to be upgraded. Toilet roll holder breaking easily.
Brilliant location walking distance from the o2.
Stayed in May 2024
Reviewed: 15 May 2024
Alberto
ItalyNothing specific. Location is very useful in order to move but not super amenable. The room was a bit too hot. Good for those who are in London for work duties.
I have spent one night there due to work duties. Excellent internet connection, quite large room and very good breakfast. Super friendly staff. The hotel is located close to O2 arena and the Jubilee line. So, the location is very useful in order to use public transportations even though it is not super amenable. Excellent price. Overall very good experience...to advise for those having work duties in that area.
Stayed in May 2024
Reviewed: 14 May 2024
Jo
United KingdomI think the price for the 3 of us was quite high I would have liked more vegan options at breakfast and some water in the room
the staff were excellent. Would definitely recommend to other travellers because of the hard working, friendly and helpful staff. Thy were lovely thank you. We went to see Elbow at the O2 so the room was a great base, only about a half mile walk.
Stayed in May 2024
Reviewed: 14 May 2024
Stephen
United KingdomRip-off price of snacks and sweets. £1.50 for a small chocolate bar which would normally sell for around 70p. Such petty profiteering makes little sense when I'd already paid nearly £400 for two nights.
Room was clean and tidy. Bed was comfortable. Staff were friendly. Breakfast was exceptional. Perfect location for visiting the O2 and for seeing sights in Greenwich such as the Cutty Sark.
Stayed in May 2024
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