Room not serviced daily although if requested could be done. Cost of carpark, when staying for long periods this becomes expensive and carpark is in bad repair with potholes.

The friendly welcome and the free upgrade

Stayed in November 2023

Breakfast is repetitive, no any difference - each day totally the same, a bit annoying for guests staying for a week or longer. Steam room in the SPA was out of order, same as our last stay here, looks like they have permanent problem with it. Rooms now are cleaned each third day, which is not good idea, especially for carpeted floors. But this is only my opinion.

We booked for 8 nights and initially were given room on ground floor with the window facing the wall opposite... I went back to reception but guy who allocated this room to us was already finished his shift. I want specially admit next shift receptionists - Naomi and Murray who did their best to find another room for us and were really nice and professional. Thank you very much.

Stayed in November 2023

Price of food was astronomical and it was somehow undercooked and burned all at once! Cost £50 for two people for one plate of food each absolutely insane

Room was lovely!

Stayed in November 2023

Pretty good, friendly staff, clean and cozy room. Location is also good walking distance to the station!

Stayed in November 2023

The bed was comfortable and big enough for two friends

Stayed in October 2023

Nothing

Location was great, room was spacious. Staff were lovely and really helpful.

Stayed in October 2023

Dirty pillows, a bit smelly (nothing terrible though), higher price

Spacious room, all needed equipment, pleasant housekeeping staff, a bit further from the city center but overall fine

Stayed in October 2023

Design of bathroom Fixtures not of good quality

Location

Stayed in October 2023

Nope, can’t think of anything

The staff we met were friendly and helpful, the room was clean and comfortable, the breakfast had lots of choice and was delicious, we were at the airport within a few minutes - overall everything we wanted in a hotel the night before a long flight - thank you

Stayed in October 2023

The only thing, we had asked for our room to be cleaned before we left for the day. When we came back it hadn't been. I went to the reception and explained and they got someone to clean the room straight away. The rooms aren't soundproof and the TV could do with an update. You can only connect your phone to the TV for music, not to watch things. Bit dark in the room we stayed in so could have better lighting although there were plenty of lights.

The hotel was standard but cosy. The staff were very helpful and loaded with useful information. When we made requests they were handled efficiently. The location is good, right outside there's a bus stop, with bus services that take you straight to the city centre. The food was really good. We didn't have breakfast but we did have room service, twice. The steam room wasn't working when we were there unfortunately, but the sauna was and that was great! Went in the pool too. Very easy to access the facilities.

Stayed in October 2023

Good

Stayed in October 2023

Couldn’t load room service from QR code

Clean, friendly staff. Good location for work commute

Stayed in October 2023

Tv didn’t work well Bathroom had dirty towel and hair in bath and on the floor when we arrived Sweets from previous customer under the bed

Good sized rooms

Stayed in October 2023

The corridors were a little cold and it was a struggle to get the heating on but someone came and gave us a portable heater to fix it

Really liked the staff, the spa and the hotel was really lovely, clean and good

Stayed in October 2023

The smell of chlorine in the room was overwhelming

The renovation to the rooms was great

Stayed in October 2023

in the circumstances, nothing really.

I was an escapee from a well known so-called budget hotel, which on arrival was found to be so awful (at an inflated charge as it was a last-minute booking, I drove to Edinburgh to beat Storm Babet and ensure I was able to catch my flight to Europe, for work, next morning), I accepted the offer of a refund from the manager once finding there was a room left with you. I did not expect much from you, especially as the rate was substantially cheaper, but hoped it would be an improvement and it was. The reception was pleasant, clean, welcoming, nice friendly staff, the room was comfy and clean and the whole ambience of the place was efficient, but pleasant and comfortable. I enjoyed a good dinner. Paying for parking was simple and straight forward and a reasonable cost.

Stayed in October 2023

The hotel didn't have too much nearby.

Efficient and well run.

Stayed in October 2023

The room could have been warmer. The TV only worked on BBC1. There was no room service menu - it had to be found using a QR code.

The room was large and generally comfortable although cold (I did ask if the radiator could be made to work, but nothing happened). Breakfast was very good, as was room service. Check-in and check-out was easy. There was a bus stop right outside with regular buses to Edinburgh City Centre. The "grab and go" (snacks and drinks available next to reception) was great.

Stayed in October 2023

N/A

Staff was helpful and leisure facilities were nice.

Stayed in October 2023

Steam room not working

Pool and room

Stayed in October 2023

Room was very clean.

Stayed in September 2023

The restaurant was over priced we had pizza's and for £17 that is way to high priced and was very low quality and no flavour to it . The waiting staff was pleasant but did not seem to know what or where the food was going and i don't know if the man was head waiter he was going about like a headless chicken asking at tables if this was our order and another member done the same so the poor people that had ordered would be getting a cold meal i personally think that training is needed and a system in place so that food can be delivered to the correct table

Location was good had no problem great selection of breakfast

Stayed in October 2023

LOCATION

Stayed in August 2023

Steam room out of service for two day. Not a huge issue though

Great location

Stayed in October 2023

Staff in bar were slower than expected

Close to airport

Stayed in October 2023