2 Bridge Place, Victoria, Westminster Borough, London, SW1V 1QA, United Kingdom
#586 of 1,005 hotels in London
Guests' ChoiceBased on 2574 hotel reviews
7.7Cleanliness
8.1
Comfort
8.2
Location
9.0
Facilities
7.8
Staff
8.4
Value for money
7.1
Free WiFi
8.2
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End of dialog contentReviewed: 3 June 2024
Peter
Isle of ManLittle expensive
Clean, good breakfast. Good location
Stayed in May 2024
Reviewed: 3 June 2024
Sally
United KingdomTowel rack directly above the toilet. Very poor staffing on the bar in the evening
Good proximity to Buckingham Palace which was where our event was being held
Stayed in May 2024
Reviewed: 2 June 2024
Sandra
United KingdomNice rooms, comfortable clean and well equipped. Excellent location with easy access to the Victoria line which takes you to Euston Station and also to Oxford street. The staff were friendly and helpful.
Stayed in June 2024
Reviewed: 1 June 2024
Javed
United Arab EmiratesHotel can be bit pricey, especially when compared to similar hotel chains, however this could be due to being centrally located. Another thing (but not the hotel staffs fault) that was an issue for us was that the hotel fire alarms went blaring a few times during our 6 day stay. There was an incident during late evening when the entire hotel was evacuated and on the street in the near freezing weather. There were at least 3 fire engines in front of hotel and it was a few hours before we were allowed to get back in. After an hour or so, the hotel staff did help by directing us to get shelter in the nearby RIU hotel lobby (as weather was very cold and windy).
Hotel is centrally located, very near to train and bus station (2 min walk). The room was spacious and much better than many you find in London. Beds were comfortable. Room service was prompt and efficient. You had most of the amenities available that comes in similar hotel chains. Breakfast was excellent and it had lovely spread. Eggs made to order. Satisfied every palate (veg, non Veg). Best thing was kids were happy. The restaurant staff were so helpful.
Stayed in April 2024
Reviewed: 28 May 2024
Wei
SingaporeHad an issue with my reservation and they could not locate it just prior to my arrival. And they did not respond to messages from me through booking dot Com. It was very stressful.
Clean furnishings, gym available though there was a musty smell in the basement. The hotel is simpler than what the picture of the frontage shows though.
Stayed in May 2024
Reviewed: 23 May 2024
Deborah
United KingdomPillows were rather flat but that was a small thing. We were there just for the weekend so it wasn’t a big issue
Breakfast was very good with lots of choices. Room was comfortable and roomy
Stayed in May 2024
Reviewed: 15 May 2024
Pillay
South AfricaAircon . It was really hot and the aircon didn't work. It blew hot air. Housekeeping seemed to be under pressure. Somedays good other days...
Location. Staff. Oscar ( thank you). Daim. Fran. Almost all the staff went out of their way. Good breakfast. Lamb chop for dinner was amazing.
Stayed in May 2024
Reviewed: 13 May 2024
Thomas
United KingdomDidn't like on arrival being told I could have a room upgrade only to discover a much smaller room that had steps separating bedroom and bathroom. Sadly that has put me off returning to that hotel
Location, food and staff
Stayed in May 2024
Reviewed: 10 May 2024
Marie
United KingdomAC didn’t work very well, temperature remained the same even when it was put in the lowest setting.
Location was great, good size rooms and staff very attentive.
Stayed in May 2024
Reviewed: 9 May 2024
Heidi
United StatesGreat stay. Room was quite warm though.
Stayed in May 2024
Reviewed: 9 May 2024
Zeynep
TurkeyThe staff were amazing. Breakfast was good but sometimes some food (butter, cheese etc.) ran out. I had to ask the staff to refill.
Stayed in February 2024
Reviewed: 2 May 2024
Roman
United StatesLack of British staff.
Location, concierge, bellman - both British and very friendly
Stayed in April 2024
Reviewed: 28 April 2024
Robert
Canadahall way had a strange smell
location
Stayed in April 2024
Reviewed: 28 April 2024
Lane
United StatesWe ate at the restaurant the first night. It took a long time to get our food. We had an issue with the room the first night. The next morning I went to the front desk and they said it’ll be looked at and taken care of. Came back from a tour and it was not related to the next workers. I had to explain the whole situation again. They fixed it right then and there so it wasn’t a problem really.
Really close to the Victoria Station which accesses to either where you want to go or to the next station you need. Customer service was good!
Stayed in April 2024
Reviewed: 24 April 2024
Claire
United KingdomPrice, but that’s standard for London.
Staff were incredibly friendly and helpful. Good for the cost (considering London prices). Warm cookies on arrival was a nice touch.
Stayed in April 2024
Reviewed: 24 April 2024
Cheng
United KingdomThe building was under refurb; it's super noisy in the daytime
every staff at the restaurant was very friendly and helpful.
Stayed in February 2024
Reviewed: 22 April 2024
Maiken
NorwayWe could see that the toilet didn’t get washed. Not completely worth the price for the rooms.
The location. And the cookies
Stayed in April 2024
Reviewed: 22 April 2024
Lynne
United KingdomOngoing building work with scaffolding outside the window made the room dark and noisy. Would have liked to have been made aware of this before we booked.
Good location, well maintained and friendly staff.
Stayed in April 2024
Reviewed: 21 April 2024
Peter
United KingdomScaffolding outside the window and constant drill noises and hammer blows during the day!
Breakfast was great. Room ok.
Stayed in April 2024
Reviewed: 18 April 2024
Michala
Czech Republiccan’t say anything
I loved the location- walking distance to Buckingham Palace, super short distance to departure point for bus to Harry Potter Studio as well as national express to Luton airport. All great :)
Stayed in April 2024
Reviewed: 16 April 2024
Maria
GermanyNo Toiletries avail in the room; housekeeping didnt vacuumed our room within 4 days of our stay. Complimentary Coffee werent refilled
The location was superb as it was near Victoria Rail and Coach Station; Staff were friendly specially.thei concierge
Stayed in April 2024
Reviewed: 16 April 2024
Margaret
IrelandIt would be good if the bar stayed open beyond 10.30pm
This hotel is great. Very friendly and efficient staff. Food is very good. Lovely comfortable room. The location of this hotel is brilliant, across the road from Victoria Station, close to theatres and within walking distance of tourist attractions. Very convenient for getting to Gatwick Airport.
Stayed in March 2024
Reviewed: 15 April 2024
Rajiv
IndiaBathroom design
Location
Stayed in April 2024
Reviewed: 13 April 2024
Susan
United KingdomNot attractive decor. Tap leaked water.
Location suits us well.
Stayed in April 2024
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