There was a bad odor in the elevators everyday.

It was renovated and clean

Stayed in December 2023

I thought the staff were excellent... very polite , Also The breakfast buffet was superb

Stayed in December 2023

Room was too small for 3 people. There was no bath.

Excellent location and right across the road there is Victoria Station. Very clean. Extremely friendly and helpful staff. Nicely decorated for Christmas. Breakfast was very good.

Stayed in December 2023

Room service. Make up Room didn't refill water nor tissues papers nor toilets papers.

Location and staff at counters.

Stayed in December 2023

N/A

All good/ beds

Stayed in November 2023

Clean , great staff, good location

Stayed in December 2023

Room wasn’t ready at 3pm

Very comfy, staff friendly and efficient.

Stayed in December 2023

Room could have been more spacious.

The room was small for a family room. Location was excellent for for transport links and access to tourist sights. Breakfast was excellent with an extensive range of options.

Stayed in November 2023

No resident's bar. Bar stopped taking cash or card quite early and bills had to be charged to room

Location, breakfast and staff

Stayed in November 2023

Close to tourist spot andtransportations

Stayed in November 2023

Shower was not the best. Had 3 whilst we were there and weren’t very hot, warm at best. One on last morning before we checked out was just cold, didn’t get close to warm. Reported on check out due to proximity of leaving

Excellent location, nice bright and clean property. Had a bar and restaurant and everything you would need. Room was good and again had what you need. Staff were very friendly and attentive. Straight across the road from Victoria station and a stones throw from the theatre for Wicked which is the show we went to see. If you want a hotel close to these, this is an ideal one.

Stayed in November 2023

Will stay again, great location for London Victoria

Stayed in November 2023

Had an issue with room service and when it arrived hot dishes were tepid. A bit slow at check in and check out

Very good location and close to Victoria station. We had a room on the 9th floor. Spacious, with a large bed and great bathroom with fab shower.

Stayed in November 2023

The upkeep of the room wasn't too great... could have been better...

Friendly staff... excellent location...

Stayed in September 2023

It was nice

Stayed in November 2023

Personal preference: I'm the type that would wipe down with sanitizer wipes. However, the area shown on the picture didn't pass the wipe test. All changed to brown color but not black. The washroom doesn't have enough hooks to hang clothes. The flat surface provided was dusty. The wall area by the only hook was not clean. This washroom doesn't have the plug for the hairdryer. The check out time is 12pm but housekeeping knocked at our door before 11:30am told us 11am.

We were traveling back to London at Gatwick airport but needed to fly out from Heathrow airport. Was picking a midpoint without too much of transferring. This location is great as far as 1 stop from Gatwick to London Victoria. Hotel is right outside of the train station. One staff made us feel very welcoming. Talking to us and remembered us on the next day. So many customers a day and didn't think he would remember. The bed is comfortable. Crabtree products in the bathroom.

Stayed in November 2023

Cost was a bit high.

Location across from Victoria Station and surrounding area were excellent.

Stayed in November 2023

The staff was very friendly and helpful. We enjoyed breakfast as well as several meals at the bar. We liked the close proximity to Victoria station and the location of the hotel was very convenient for all the places we wanted to visit.

Stayed in October 2023

Not enough attention paid at breakfast, it took a while to get teabags & bread replenished despite asking twice.

Good location if you're going to one of the nearby theatres. Very clean comfortable room.

Stayed in November 2023

Costly and could do with some more foyer space.

Location and good breakfast.

Stayed in November 2023

The bathroom sink had a crack in it. Was surprised such a nice hotel hadn’t replaced it. Had to ask for wash cloths, & the shower gel was missing from the tub/shower & had to ask that it be replaced. However, once requested the missing items were quickly brought to the room.

Breakfast was very good, especially on the weekend. Employees were friendly & helpful.

Stayed in November 2023

Clean, nice room, good breakfast, good location near the station

Stayed in October 2023

The rooms were small

Perfect location

Stayed in October 2023

Really bad smell at reception and in the halls we were in 6th floor and was still bad, smell was there for our whole stay

Location is brilliant, so central to everything!

Stayed in October 2023

The pillows were too soft, there was no support in them at all. Ordered 2 more on the first night of our stay and even with 3 pillows each they were still flat.

Location

Stayed in October 2023