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  5. Reviews of Crowne Plaza Liverpool - John Lennon Airport, an IHG Hotel

Reviews of Crowne Plaza Liverpool - John Lennon Airport, an IHG Hotel 4 stars

Speke Aerodrome, Liverpool, L24 8QD, United Kingdom

#54 of 103 hotels in Liverpool

Guests' Choice

Review score

Based on 1106 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.7

  • Facilities

    8.2

  • Staff

    9.0

  • Value for money

    8.4

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 29 April 2024

    9.0
    Will be back
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    No pen or pencil in room to tick menu to have breakfast in bed

    Central warm cosy comfy beds excellent staff 12 o’clock check out was amazing

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    Historic building in great location, shows age a bit
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    The facilities show a bit of wear. The toilet didn't flush consistently and there were small but persistent noises from the heating system throughout the night. I brought the toilet to attention of staff and am confident they will fix it.

    Offers a unique opportunity to stay in a historic building (the old Speke airport) that has been tastefully remodeled preserving the original design - the vintage posters at reception and the replica planes on the airside are lovely touches. The location is perfect for the current airport and easy to access by train and bus for the rest of South Liverpool. The staff was extremely helpful and both check-in and check-out etc. were a breeze. The bed was comfortable and the windows could open, which is one of the most important things to look out for in terms of health and safety. Overall I was happy with my stay and would return.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    Very good
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Lovely clean rooms, lots of space, Excellent very helpful staff, we travelled as a large family unit as we were attending a family wedding, we had 3 young children with us 7 years, 3 years and 16 months. Nothing was too much for the staff. Would recommend.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Good location, helpful staff and nice room.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    9.0
    LOOKING FORWARD TO RETURNING'
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    NOTHING

    THE DECOR.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    8.0
    Would stay there again, lovely hotel
    • Leisure trip
    • People with friends
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing bad to say

    Lovely breakfast, lovely staff and nice rooms

    Stayed in March 2024

  • Reviewed: 24 April 2024

    8.0
    Comfortable stay
    • Business trip
    • Solo traveller
    • Standard Double Room with View
    • Stayed 1 night

    No hot water in the morning - shower was tepid. Didn't have breakfast as I felt £18 was too much.

    Very comfortable room - in particular the bed was excellent. Was offered free drink voucher on arrival

    Stayed in April 2024

  • Reviewed: 23 April 2024

    9.0
    Perfect for a pre flight stop, lovely atmosphere and really friendly. Cute touches in the room with a kitkat that was ve
    • Leisure trip
    • Couple
    • Standard Double Room with View
    • Stayed 1 night
    • Submitted via mobile

    Lighting was as always is in a hotel room, a little dim. But the bathroom saved the day for a makeup mirror

    So beautiful and lovely art deco design 🤌🏼

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Good variety

    Stayed in April 2024

  • Reviewed: 21 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Really nice hotel. I liked the art deco feel to it. Brilliant value for money and very friendly and helpful staff.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    9.0
    Great few days at aintree, £25 in a taxi from a clean spacious hotel
    • Leisure trip
    • People with friends
    • Standard Double Room with Two Double Beds - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    Price of breakfast

    Proximity to airport, clean, spacious bar area

    Stayed in April 2024

  • Reviewed: 16 April 2024

    8.0
    Very good
    • Business trip
    • Group
    • Standard Double Room with Sofa Bed
    • Stayed 2 nights

    Price!

    Room and breakfast

    Stayed in April 2024

  • Reviewed: 15 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    N/a

    I’m happy for staying at crown plaza

    Stayed in April 2024

  • Reviewed: 15 April 2024

    9.0
    Superb
    • Business trip
    • Couple
    • Premium King Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff are the most friendly people. Especially breakfast time.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    9.0
    Very enjoyable stay will be back
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    My 2 sons had to share a double bed, it would be better if 2 singles were available in the family room

    It was close to shops and restaurants, the rooms were very tastefully decorated and well equipped

    Stayed in March 2024

  • Reviewed: 11 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Very unhappy with the morning staff actually very angry and its put me off from staying again. On arrival the staff pre ordered a taxi for a early morning airport run. When asked if our taxi was there the next morning they said no but there is another taxi here who can take you. - they ran over and spoke to the alleged taxi man smiling and told us to get in. This taxi was unmarked/un named and ripped us off massively charing us £20 to go to the airport! - the staff member (woman dark hair with glasses) must of know this yet happily told us to get in. Very unhappy that your staff purposely did this knowing we would be ripped off. We had two small children with us too. Actually very angry at your hotel for this.

    . Room was old fashioned but clean. Beds comfy. Location good

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Nice hotel, will definitely go back but they need to train young evening crew in bar
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 1 night

    Not enough towels in room on arrival. Staff in restaurant/bar provided poor service - had to ask for cutlery, then condiments, told condiments not available (but were in restaurant at breakfast next morning)

    Hotel and rooms lovely styling and decor, very clean

    Stayed in March 2024

  • Reviewed: 11 April 2024

    9.0
    Despite the poor meal experience, I love the hotel and it’s brilliant staff, so I will definitely be staying again.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    All good except for a disappointing fish and chips meal in the bar. It seemed expensive for a piece of grey fish covered in quite soggy batter, and some tasteless artificial tasting frozen oven chips. It was just about edible, but very disappointing.

    As always, staff were brilliant. Breakfasts are fabulous.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    9.0
    Great Art Deco Building
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Free parking. Reception. Bar. Rooms. Lovely Art Deco style building

    Stayed in April 2024

  • Reviewed: 8 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    The room had a strong smell of sick. And no aircon

    Location was great

    Stayed in April 2024

  • Reviewed: 7 April 2024

    7.0
    Enjoyable but could have been better
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    We were waiting 2 hours for our evening meal one night. Didn’t like the fact I had to pay for children’s dinner despite choosing the dinner, bed and breakfast option when booking. Adults meals only included!

    Beds were very comfy, hotel clean. Welcoming staff. Good choice at breakfast.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    7.0
    Has potential to be a very good experience but needs investment
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    A/C unit rattled all night, TV system for apps was not set up so it didn’t work, Netflix & the like, overall hotel needs significant refurbishment

    Staff were very friendly, shower pressure & temperature was very good although very low shower head, nice arrival experience in the room with note & small treats

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    Comfortable bit far from Liverpool city centre
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Waiting no reception staff on three occasions

    Breakfast was good

    Stayed in April 2024

  • Reviewed: 7 April 2024

    7.0
    Good place for a couple of nights and can’t beat the history.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    A few issues that made it feel a little rundown — missing pads on the arms of the desk chair, broken USB socket and no electrical outlet next to the bed. One other thing was the bed size itself - a queen, which is small by US standards. The back of the hotel, where the old tarmac holds multiple planes is quite rundown, as are the planes and the roof deck is not open due to safety issues.

    The way they have preserved the history of the former airport. The bar and staff were great. Rooms comfortable and everything very clean.

    Stayed in April 2024

Showing 1 – 25

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