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Reviews of Crossways 5 stars

Stocks Lane, North Wootton, Wells, BA4 4EU, United Kingdom

#4 of 6 hotels in Wells

Guests' Choice

Review score

Based on 1451 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    8.3

  • Facilities

    8.6

  • Staff

    9.0

  • Value for money

    8.4

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 10 November 2024

    9.0
    Welcoming and comfortable.
    • Group
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Well presented and friendly staff. Food was good and plentiful.

    Stayed in November 2024

  • Reviewed: 9 November 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Had a large function in the bar so was noisy & service was slower. Staff apologetic

    Nice large room, good meals proper decaf coffee at breakfast & in the room

    Stayed in November 2024

  • Reviewed: 7 November 2024

    9.0
    Excellent location, hotel & food. Very happy to recommend
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Have stayed here a few times however the room this time was very small compared to previous visits

    Superb locally sourced food excellently prepared and presented at a really competitive price

    Stayed in November 2024

  • Reviewed: 29 October 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Suite with Four Poster Bed
    • Stayed 1 night

    we was not shown to our room and had to try and find on our room that was annoying

    the room was perfect

    Stayed in September 2024

  • Reviewed: 21 October 2024

    8.0
    Good value for money, lovely staff.
    • Leisure trip
    • Family with young children
    • Four Poster Room
    • Stayed 1 night
    • Submitted via mobile

    Smell from bathroom. Cheap duvet and pillows.

    Nice spacious rooms, bathroom tired needs renovation… as others have reported there was also a smell from the bathroom. The food was good and breakfast had plenty of choice. Staff are lovely. We would stay again as good value.

    Stayed in October 2024

  • Reviewed: 19 October 2024

    7.0
    Happy
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Dovet too light

    Location and good breakfast

    Stayed in October 2024

  • Reviewed: 17 October 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nil

    Comfortable beds, good size room, helpful staff, modern facilities beautifully decorated.

    Stayed in October 2024

  • Reviewed: 16 October 2024

    8.0
    Very good
    • Business trip
    • Group
    • Deluxe Twin Room
    • Stayed 2 nights

    All good, food nicely presented and quick service.

    Stayed in October 2024

  • Reviewed: 13 October 2024

    8.0
    a quick visit overnight
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The eggs Benedict was a little average

    The room was spacious and light. We also took part in the quiz night which was very entertaining

    Stayed in August 2024

  • Reviewed: 13 October 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Four Poster Room
    • Stayed 1 night
    • Submitted via mobile

    Door was slightly hard to close Bathroom fan constantly on

    Everything was amazing, the food was excellent and the staff were excellent too

    Stayed in October 2024

  • Reviewed: 12 October 2024

    7.0
    Comfortable three star hotel conveniently situated for visiting the local area.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Entrance (shared by the beauty salon) needed to be cleaned or monitored regularly. Poor impression on entering the hotel as reception is further back in the restaurant. There was no marmalade for breakfast. The kitchen struggled to give good vegetarian options. The vegetable curry was short of vegetables and seriously over-priced.

    The double deluxe bedroom was light and spacious and perfectly maintained with a view of Glastonbury Tor. The breakfasts were cooked to perfection.

    Stayed in September 2024

  • Reviewed: 9 October 2024

    9.0
    Superb
    • With a pet
    • Leisure trip
    • Solo traveller
    • Deluxe Single Room
    • Stayed 3 nights
    • Submitted via mobile

    The pet charge was a little high

    Good breakfast, nice big room. Beautiful village to walk around.

    Stayed in October 2024

  • Reviewed: 9 October 2024

    9.0
    Lovely place with friendly staff and special rooms
    • Leisure trip
    • Couple
    • Four Poster Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful room, amazing bathroom with lovely jacuzzi bath and huge rain shower

    Stayed in October 2024

  • Reviewed: 5 October 2024

    8.0
    Gorgeous and cute hotel, with a cool bar and lobby!
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There is limited plug sockets in the room. Especially for when you need to charge your phone. The sockets where the lamps plug into weren't normal plugs so could only be used for the lamps. Also, I'd say although the breakfast was good the dinner was quite over priced. I paid £18 for a lentil curry, but it was actually lentil paste. So I paid £18 for sauce and rice. I'm a veggie, so I feel that should have been explained before I ordered!

    I loved the hotel decor, the friendless from the staff, the breakfast in the morning. The location is amazing also!

    Stayed in October 2024

  • Reviewed: 30 September 2024

    9.0
    Lovely place, nice staff, definitely stay again
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely location away from the town. Very peaceful. Not to far away from Wells. Bar area is really nice and welcoming and the terrace area out side is amazing with great views of the countryside.

    Stayed in September 2024

  • Reviewed: 27 September 2024

    9.0
    Enjoyable stay
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Not enough staff on to cover breakfast orders, quite long delays in receiving hot food element.

    Nice large, comfortable room. Plenty of storage space.Large free car park. Staff very friendly and helpful.

    Stayed in August 2024

  • Reviewed: 26 September 2024

    9.0
    Amazing views
    • Leisure trip
    • Couple
    • Deluxe Suite with Four Poster Bed
    • Stayed 3 nights
    • Submitted via mobile

    The outside furniture was torn and covered in green from the weather. It should of had covers. Instructions for the hot tub would of been helpful.

    The location was good. Our room was beautiful. The dining area and bar is really well decorated giving it a cosy feel. Having a hot tub was lovely but took a while to get the temperature setting right as it had no instructions. The living area had amazing views as was the view from the hot tub. The food was really nice.

    Stayed in September 2024

  • Reviewed: 23 September 2024

    9.0
    Great hotel food great
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing we didn't like , beautiful dining area, food great, huge portions breakfast exceptional

    The room was large and comfortable, spotlessly clean everywhere, except for dust on top of wardrobe yes sorry I always check. 😳 The bedding didn't fit on the bed properly, bottom sheet way too small, and albeit comfy the quilt was way too small, double quilt on king-size bed. Little attention to better quality bedding needed.

    Stayed in September 2024

  • Reviewed: 22 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Four Poster Room
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately the food didn't meet expectations, dinner was okay and the breakfast was disappointing

    Hotel stay was excellent. Everything was clean and well presented. The spa bath and four poster bed were really luxurious and relaxing

    Stayed in September 2024

  • Reviewed: 21 September 2024

    8.0
    Overall, we were very pleased with this hotel. Great staff and a good location.
    • Business trip
    • Couple
    • Executive Double Room
    • Stayed 4 nights

    Lack of vacuuming in the room, as well as general lack of dusting and cleaning in the public areas eg on top of the piano, windows and mirrors where there were smears which weren't seen to. We didn't like that the main hotel doors were left open all night and we felt a tiny bit insecure because of that, although the bedroom doors had proper locks on. We'd suggest a proper locking system on the hotel entrances where guests could use their pass keys for admittance. Breakfast offerings could have been replenished more frequently, ie fruit bowls, bread for toast etc, as guests had to keep asking for these. Also, staff could have cleared tables of finished plates more quickly between courses, as these were left lying around for the duration of guests' meals. All these niggles are very small and easy to put right, which would make this hotel a fantastic and unusual find in the middle of the countryside.

    We liked the choice of breakfasts and evening meals. We loved our room, which was very well appointed, spacious and accommodating. We liked the little interior design concepts. The quiz night and special curry evening were great. Parking was excellent. The staff were very welcoming, friendly and helpful. The location was fabulous with wonderful scenery, and was close to Wells and other places of interest. The hotel is spacious and offers lots of different configurations of public rooms for meals etc. We were very pleased with our choice of hotel.

    Stayed in September 2024

  • Reviewed: 20 September 2024

    8.0
    We enjoyed a very comfortable, relaxing break.
    • Leisure trip
    • Couple
    • Four Poster Room
    • Stayed 3 nights
    • Submitted via mobile

    Service in the restaurant in the evenings was very slow. Seemed to be short staffed. The food in the evenings was ok but not exceptional. Duck with an odd blackberry sauce that didn’t taste good. Chicken with little spots of red uncooked meat

    Breakfast was lovely. The country location was perfect for us, lots of local walks for the dog and peaceful location with beautiful village church. Our room was spacious with a beautiful bathroom with a fabulous jacuzzi bath. Also asked for a room with a view and had a wonderful view of Glastonbury Tor.

    Stayed in September 2024

  • Reviewed: 20 September 2024

    7.0
    Very average, could do with a more modern breakfast menu. The staff were sweet but in the evening they were understaffed
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location was perfect for our little trip

    A little dated and tired. Rooms were very large but dusty, could have done with a fridge in the room and conditioner was not provided like in most 4/5 star hotels

    Stayed in September 2024

  • Reviewed: 19 September 2024

    8.0
    Comfortable and value for money
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights

    Room very high quality and very comfortable. Breakfast excellent with wide range of options hot and cold.

    Stayed in September 2024

  • Reviewed: 19 September 2024

    8.0
    lovely location, very good facilities
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night

    nice comfortable room and excellent shower. Good choice of food at breakfast and fast service

    Stayed in September 2024

Showing 1 – 25

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