Nothing!

Spacious, well equipped room; good choice for breakfast; lovely dinner menu.

Stayed in April 2024

There was a wedding party and we weren't informed. Bar area therefore busy and noisy..understandably but we could not sit and relax as we had hoped - and ended up going elsewhere for evening meal.

Breakfast plentiful with good choices

Stayed in April 2024

Good breakfast, enjoyable dinner, comfortable room, everything clean

Stayed in April 2024

Ongoing Builders work No draft coke zero or Pepsi max Stairs very steep and no lift

Large comfortable room Very friendly

Stayed in April 2024

Felt the charge per dog was excessive as they didn't get any dog bed bowl or treats where other hotels have done in the passed. If nothing provided feel should be half the amount charged at present

The vibe was very relaxed and chill, room was very tasteful, food was excellent overall stay was great!

Stayed in April 2024

Maybe need a few more staff as the wait seems to be longer than most places

Breakfast was very nice, I enjoyed the different themes for dinner (curry night, steak night). Room was very spacious and was grateful for the bath in the room

Stayed in April 2024

Very clean well presented hotel. All staff were very friendly and helpful and good food

Stayed in April 2024

A little disappointed with breakfast choice, I would have liked a low fat/calorie option. Having said we were happy with our choices. The only other point I would make there is no sign to say where reception is on arrival and we had to ask the lady in hair dressers where to go.

The staff were friendly and efficient. The room was large and comfortable, with a lovely view towards Glastonbury Tor. We ate there 3 nights running, 2 nights there were special meal offers which excellent value for money. The curry on Thu night was delicious

Stayed in April 2024

Walk to reception, being disabled a bit of a hike with luggage. Also could use a lift or somewhere on website to request a ground floor room but the young man on reception was great and carried our luggage up for us.

Situation for local attractions. Good for food not having to go out.

Stayed in April 2024

Felt food menus are limited- we have dinner the one night and lunch the one day

Rooms are excellent

Stayed in April 2024

Not a single thing! Well the weather was rubbish but we can't hold Crossways responsible for that.

One of the least "stuffy" hotels we've stayed in with a very relaxed atmosphere. The breakfasts were amazing with plenty of choice and the evening meals which we sampled during our stay were wonderful too! All of the staff were very helpful and polite.

Stayed in April 2024

No ceiling lights in the room which made it very difficult to work. Had to move bedside lamps.

Staff very helpful and welcoming. Breakfast was lovely though could not use the second breakfast as timings later due to Bank Holiday which was disappointing.

Stayed in March 2024

Very difficult to find a socket to charge a mobile phone. Had to move the furniture in the bedroom to find a socket

Stayed in April 2024

The pillow were flat, lumpy, and hard, we did bring this up, but we're told they we only purchased a month before. This didn't change that they were flat, lumpy, and hard. I assumed we would have a walk in shower which was on all the booking.com images but we had a rather tired looking bath with shower, on reading the notes some have baths but i though that was in addion to, not instead of a walk in shower, we have mobility issues and couldn't clime over the bath so this was dissapointing. The bathroom towel rail was on the whole time but didn't get warm, nor did the bathroom. You only seem to be able to have all the lights on in the room or none of the lights on, you can't have one bedside light on for example. My husband enjoyed his main meal in the restaurant, unfortunately I did not enjoy mine.

Lovley friendly helpful staff on the whole. Plenty of parking. Spacious room. Good selection for breakfast. Was fairly quiet.

Stayed in March 2024

Slightly small cooked breakfast. Seemed a long walk from the car park to reception ( when you arrive in the dark), but it was signposted so we didn’t get lost.

Clean and quiet hotel. We stayed on a Monday evening so it was not busy. Fabulous views across to Glastonbury Tor.

Stayed in March 2024

We struggled with the lighting in the room, there isn't a main light in the centre and the wall lights are limited. It's ok most of the time but when you are unpacking or trying to find something it was a struggle to see.

A good location for our visit to the showground at Shepton Mallet, everything we needed was there so once we returned from the show we could get a meal and a drinks and didn't need to go out again. The room and its facilities were what we needed to have a shower and a good night's sleep. One of the best value properties in the area.

Stayed in February 2024

Tired from the outside

Lounge, bar and bedrooms are good. Outside is very tired. There seems to be few staff so the waiting time for a drink at the bar was terrible. Food was poor although the carvery on Sunday was good. Dinner in the evening very poor. Hotel is not as good as it used to be unfortunately 😳

Stayed in March 2024

Only issue was there was someone’s used false nails dotted around the room

Staff amazing perfect stay and will definitely stay again

Stayed in March 2024

Only negative point was some light intrusion into the bedroom from external outside lights which would not effect the majority of people

Excellent food, very friendly staff. Nice feel to the place

Stayed in March 2024

Felt a bit like an empty wedding venue.

Clean, spacious and reasonably priced.

Stayed in March 2024

Feel that the charges for dogs is excessive (approximately 5 times what we’ve paid elsewhere)

Clean, comfortable, well located

Stayed in March 2024

Spacious room, excellent shower,good food

Stayed in March 2024

Milk not replenished in the room, had to ask at breakfast for some more which wasn’t an issue.

Ideal location for visiting bath, wells and surrounding towns. Lovely cooked breakfast Big spacious room and comfy bed

Stayed in February 2024

We had to wait a very long time for our breakfast which wasn't that hot when it arrived so we wondered if it had been sitting around for a while.

The room was comfortable, although we had to turn the radiator down as soon as we arrived. Huge bed!

Stayed in March 2024