Eastgate Street, Eastgate, Chester, CH1 1LT, United Kingdom
#8 of 33 hotels in Chester
Guests' ChoiceBased on 5255 hotel reviews
8.7Cleanliness
9.2
Comfort
9.3
Location
9.7
Facilities
8.8
Staff
9.4
Value for money
8.1
Free WiFi
8.9
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End of dialog contentReviewed: 1 May 2024
Anthony
United KingdomNothing - all good
Excellent staff and service - really attentive
Stayed in April 2024
Reviewed: 1 May 2024
Jacky
United KingdomThere was nothing we didn't like.
Loved everything about this beautiful hotel,the staff were amazing,the room was gorgeous,the breakfast was very nice,the chandelier was stunning!
Stayed in April 2024
Reviewed: 30 April 2024
Judy
United KingdomNothing
Calm, elegant, comfortable, convenient
Stayed in April 2024
Reviewed: 30 April 2024
Hugh
United KingdomVery clean , right in the centre of town , staff were very polite and helpful
Stayed in April 2024
Reviewed: 29 April 2024
Peter
United KingdomOld world charm!
First class professional staff from the Doorman to the breakfast servers!
Stayed in April 2024
Reviewed: 29 April 2024
Carl
United KingdomI was so taken back by the corridors to the rooms. They were tired & in need of renovation. The room doors were definitely not luxurious more like 3star needing much attention as did our bathroom door that had a damaged panel that was falling out. Door paintwork was yellow with age. Not good. We will go back but only if there is a good deal.
The staff were amazing & couldn’t do enough for you. The hotel in general was very good & most of the hotel was very luxurious & our bedroom was sumptuous
Stayed in April 2024
Reviewed: 29 April 2024
Janet
United KingdomStaff are amazing Rooms
Stayed in April 2024
Reviewed: 28 April 2024
Judy
United KingdomThere was crisps etc on show by the coffee didn’t realise they were fridge goods so was charged after leaving
It was clean and warm
Stayed in April 2024
Reviewed: 28 April 2024
Stuart
United KingdomNo parking but attached to multi story
Fantastic location, lovely hotel , nice breakfast
Stayed in April 2024
Reviewed: 27 April 2024
Liz
United KingdomOur whole stay was perfect. The staff were so friendly and efficient
Stayed in April 2024
Reviewed: 27 April 2024
Iona
United KingdomHaving to pay extra for full English breakfast if you wanted one
Hotel in centre of Chester
Stayed in April 2024
Reviewed: 26 April 2024
Michael
United KingdomN/A
All the staff were helpful, and obliging, friendly and all seemed happy to be there. The hotel seemed well run, clean and well maintained. The choice of restaurants suited us and the food was always good.
Stayed in April 2024
Reviewed: 26 April 2024
Stephen
United KingdomThe room was lovely and air con was great but the temperature in the hotel was perfect
Stayed in April 2024
Reviewed: 24 April 2024
Harry
United Kingdom162£ for 1 night quite high - I thought with breakfast included I’d let it slide but then you only get basic stuff free like toast / fruit and have to pay if you want a cooked breakfast
Location was perfect Everything clean Staff friendly / door staff excellent
Stayed in April 2024
Reviewed: 24 April 2024
Joanne
United KingdomStaff very friendly
Lovely property
Stayed in April 2024
Reviewed: 24 April 2024
Wendy
United KingdomThe bar staff a little bit slow in taking your drinks order but friendly
Every thing Right in the town centre Staff were excellent from beginning to end The room was spacious and very clean
Stayed in February 2024
Reviewed: 23 April 2024
John
United KingdomA proper full service hotel. Excellent in every way and with all the facilities and care you’d expect.
Stayed in April 2024
Reviewed: 23 April 2024
Moseley
United KingdomWould have liked netflix on TV. The room was a little dark with no view.
Comfy bed and friendly staff.
Stayed in April 2024
Reviewed: 22 April 2024
Lorraine
United KingdomSuch a beautiful hotel staff very friendly and welcoming food totally amazing
Stayed in April 2024
Reviewed: 22 April 2024
Elaine
United KingdomBeautiful hotel very comfy professional staff - bit disappointed had to pay extra for cooked breakfast but the continental was fine for me apart from tiny cold croissants
Stayed in April 2024
Reviewed: 22 April 2024
Simon
Isle of ManBathroom is a bit dated and tired.
The service and the quality
Stayed in April 2024
Reviewed: 21 April 2024
Diane
United KingdomNothing to complain about
Staff very attentive and gorgeous room
Stayed in April 2024
Reviewed: 21 April 2024
Robert
United KingdomThere was not much I can criticise
Breakfast was really good Food in general was excellent Accommodation excellent Location is very central
Stayed in April 2024
Reviewed: 20 April 2024
Steve
United KingdomThe booking.com booking included "very good breakfast" which almost always means cooked, full English. The breakfast included in the rate was continental with a £12.50 supplement for each cooked breakfast. That said, the continental breakfast option was very good with service at table. The booking.com description should be more accurate e.g. good continental breakfast included.
Location is right in the centre of the city. The general areas of the hotel were to a high standard and clean. The standard double room was a good size with tasteful decor. The bed was very comfortable. The continental breakfast was ordered and served at table with good quality items e.g. fresh fruit juice, muesli/porridge/cereals, Danish pastries, wholemeal toast. All staff were attentive and professional.
Stayed in April 2024
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