everything was good but the wi-fi did not worked in my room, the signal was just in the toilet area.

everything was good but the wi-fi did not worked in my room, the signal was just in the toilet area.

Stayed in February 2024

Remodelation is going under way which means you only have one lift operating. Not dramatic, but can make for some waiting.

The location is perfect. The room was very small, but was as clean as possible, bearing in mind it is quite old and humidity is very noticeable. We were lucky and not very nosy people in the next rooms. Staff was very friendly and helpful. We also got an early check-in for a short price.

Stayed in February 2024

Bathroom very narrow. Some renovation work underway, did not disturb

Friendly staff

Stayed in February 2024

No air-conditioning

Good staff clean room. Good location

Stayed in March 2024

During our stay, there was some renovation activities and we had workers outside our windows early in the morning, we could't sleep too much. The should change the door of the rooms, you can hear each noise.

Location was really good, in front of Hyde park, 1 minute to queensway metro stop and 20/25 minutes by foot to Oxford street. The room was really small, but for shot stay it is perfect, was clean and all useful stuff.

Stayed in February 2024

It will be better if they provide bathroom slippers and dental kit.

The staff, location, room and breakfast were good.

Stayed in March 2024

Not informed about upgrading

Location

Stayed in March 2024

Carpet in the room

Location Staff Reception Bar

Stayed in March 2024

Construction work on the hotel building - woken early each morning - no warning before arriving

Locality to attractions and tube excellent

Stayed in February 2024

Waiting 20-30 minutes just for towel swans and rose pedals... it was a really nice gesture, but we were only in town for about 15 hours, minus 5 hours of sleep and the theater tickets we had, we wanted to just park our stuff in the room and then go exploring. The lobby was unbelievably hot. Felt like the heating was broken. The towels weren't very clean.

During our correspondece before arrival I told them that we would celebrate our wedding anniversary there. We arrived during check in hours and still had to wait 20-30 minutes to be allowed to go up to our room. Turns out they decorated our room for the occasion.

Stayed in March 2024

Rooms very small, access to bed only on one side. bathroom small

Location, cleanliness, friendliness

Stayed in March 2024

All the scaffolding outside my window

Hotel close to the city centre

Stayed in February 2024

There was construction at the hotel so all windows were covered. When we look at the window then just saw rebar. Windows don't open so room had not fresh air too.

The hotel is centrally located in the city. Behind to Hyde park. Also it is near to Quenways tube station. You can walk through hyde park to visit free Museums. You can arrive central station which the bank by the tube. You can walk everywhere from the bank station.

Stayed in March 2024

Carpets with stains , small windows

Nice location , quite clean good breakfast

Stayed in March 2024

building work on and 2 out of 3 lifts out of order

mostly good

Stayed in March 2024

Bed was a little uncomfortable

Big rooms and lovely breakfast

Stayed in March 2024

The room is good for our overnight stay, and the hotel location is great ,

Stayed in February 2024

It seems petty but the TV remote didn’t work very well and the choice of stations was poor, none of the 5 main UK stations were available. The milk in the room was off, but I asked for some fresh milk and it was promptly provided

The hotel is in a great location and offers excellent value for money. My room was clean and the bed was very comfy

Stayed in February 2024

The room had a pungent smell that was not nice throughout the entire stay and the hot water did not work the first day so someone had to come in to fix it.

The building is nice, the area is nice, staff lovely and helpful.

Stayed in February 2024

Room is small

Close by Underground

Stayed in February 2024

Need of refurbishment on many floors

Great location, very nice staff

Stayed in February 2024

TBed was small and tiny for 2 people

The room is cleaned and spacious

Stayed in February 2024

Brilliant location opposite Kensington Park

Stayed in February 2024

This is just really nit picking but the hand soap in the bathroom really did not smell very nice, it was honestly awful,, the same soap was also in the shower.

Asked for a low floor or ground floor as one member had mobility issues. Was located on the ground floor not far from reception so was happy with that, we knew the place was getting work done so was expecting the scaffolding that was up. The room was very spacious and clean as well as the bathroom. Left the curtains shut but for how long we spent in the room this didn’t bother us. Overall really satisfied with our stay. Central line tube got us to within a 5/10minute walking distant so very convenient for getting into central London.

Stayed in February 2024

It was central to where I wanted to go

Stayed in February 2024