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Reviews of Hotel & Spa Le Pavillon 5 stars

3, Avenue Georges Bassinet, 69260 Charbonnières-les-Bains, France

#3 of 6 hotels in Charbonnières-les-Bains

Guests' Choice

Review score

Based on 42 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.4

  • Location

    8.8

  • Facilities

    9.0

  • Staff

    8.8

  • Value for money

    8.4

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 25 January 2024

    9.0
    Nice hotel
    • Leisure trip
    • Solo traveller
    • Deluxe Single Room
    • Stayed 1 night

    nothing

    Nice hotel to stay

    Stayed in October 2023

  • Reviewed: 8 January 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    My stay was not long enough..

    Great location, only a short train journey from Lyon. Friendly and helpful stuff, including Alice from Housekeeping- service with a smile :-). And great facilities.

    Stayed in January 2024

  • Reviewed: 22 October 2023

    8.0
    Very nice. Some of our party especially enjoyed walking in the park near the hotel.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights

    We did not eat the breakfast because it was too expensive.

    Stayed in October 2023

  • Reviewed: 15 October 2023

    8.0
    perfect stopover enroute to Marseille . The spa was excellant
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    restaurant closed , bar empty

    big bedrooms , clean

    Stayed in October 2023

  • Reviewed: 11 October 2023

    9.0
    Lovely clean hotel & room
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Food offered was expensive and limited so we ate out in the casino.

    Fantastic room great pool and gym.

    Stayed in October 2023

  • Reviewed: 23 June 2023

    10
    The perfect hotel!
    • With a pet
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Booked for the restaurant 2 days prior over the phone, and the reservation was lost. When we got to the restaurant there was no reservation. We were also 20min late, because I wasn't feeling well, as I'm pregnant. However, they did accommodate us anyway, with a shorter menu, and the dinner was beyond amazing. The situation was handled very well. Just very sad we couldn't stay for longer in the hotel, as we just stopped on our way to the North of France.

    Pet friendly. Excellent . Luxurious and beautiful room. Very comfortable bed. Great bathroom. And a balcony with breathtaking views The best hotel we have been to, and great price. Great spa and relaxation area. Excellent restaurant, very good! Excelent breakfast. Beautiful surroundings. Very nice and welcoming staff. 5*, will definitely come back if we are in the area.

    Stayed in June 2023

  • Reviewed: 5 June 2023

    9.0
    Quality Hotel. We will continue to return.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night

    Great evening meal but limited choice of individual plates. The only choice was two set menus with a couple of options within each set menu. We only wanted a light meal but ended up having to have the full Monty !

    If you have had breakfast in a Hotel before, it was like that. It's a dog friendly Hotel.

    Stayed in March 2023

  • Reviewed: 29 April 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    breakfast

    spacious room

    Stayed in April 2023

  • Reviewed: 31 October 2022

    9.0
    Excellent room, poor breakfast, restaurant not open on Monday or Tuesday
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights

    The only disappointment was the breakfast. Hot items were too cold and not enough choice. There was no waiter service and the coffee machines produced dreadful coffee.

    Good location.

    Stayed in October 2022

  • Reviewed: 16 August 2022

    10
    en route to sth France - very convenient
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    evening food only started at 7:30

    great location / beautiful room

    Stayed in July 2022

  • Reviewed: 3 July 2022

    9.0
    Generally wonderful.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    Restaurant was closed and parking too far.

    Good breakfast, nice room, great park-like surroundings.

    Stayed in June 2022

  • Reviewed: 30 June 2022

    10
    Fantastic restful days in beautiful place and comfortable facilities!
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    n/a

    absolutely stunning location, beautiful interiors caring about the details, very comfortable for work and for leisure, very friendly staff

    Stayed in June 2022

  • Reviewed: 28 May 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    understaffed

    Stayed in May 2022

  • Reviewed: 27 December 2021

    9.0
    excellent stay over , close to city
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    huge rooms, excellent breakfast, nice welcoming, close to rail station to travel to city center

    Stayed in December 2021

  • Reviewed: 29 July 2021

    10
    Fabulous and beautiful
    • Business trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Intet at sætte en finger på!

    Alt var fantastisk og over forventning!

    Stayed in July 2021

  • Reviewed: 24 June 2024

    1.0
    Horrible to say the least. dilapidated.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    This is by far the worst property i've stayed in. Nothing about the place is 5star. It doesn't have a restaurant, it doesn't have room service. It also doesn't accept Amex.

    nothing

    Stayed in June 2024

  • Reviewed: 3 October 2023

    6.0
    Not a 5 star property, description is misleading.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 5 nights

    We booked and stayed here for 5 nights and had three rooms, we were 4 adults and two children. The rooms at this property were as pictured, spacious and clean although one was a little run down in comparison to the other two. The country area is quite beautiful and there are lovely gardens. This is not a 5 star hotel as it doesnt have a restaurant, we were advised on arrival that it had been closed indefinitely. There is a casino restaurant nearby however, not a solution for families as children can not enter. Room service is extremely limited and does not offer meals, the most substantial offering is a sandwich. The train service is very close with easy transfers into Lyon every 30 mins, unfortunately evening service finishes at 9pm so taxi/uber is the only way to return after this time. It is also worth noting the pool is not for general use and is charged at 20 euro per person for 2 hours. Unfortunately disappointing for us as there is no transparency when booking.

    Stayed in September 2023

  • Reviewed: 21 May 2023

    1.0
    ab absolute disaster of a hotel and total rip off
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    virtually everything. the hotel should have been closed. on arrival we were asked if we would like to upgrade our room but it turned out we had already been put in a suite as we were the only people staying. The Michelin restaurant was closed. the only room service we could order was cold uncooked food. breakfast was non existent. we could only have room service menu so long as it wasn’t hot cooked food. an absolute rip off and disaster. why did the hotel not advise us and have the guts to close it? the bathroom had debris from the previous occupants, long dark hairs and empty pots in the hairdryer drawer. the internet kept dropping in and out and was very slow. the hot water was intermittent and couldn’t fill the bath. all in all it was abysmal.

    the location was beautiful. this was the only good thing about the visit.

    Stayed in May 2023

  • Reviewed: 7 April 2022

    4.0
    rude staff, terrible breakfast. clean rooms, nice place
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    terrible breakfast for such price, we were not warned there was a movie shooting and the staff did not allow us to leave the hotel and check out,

    clean room, perfect beds, amazing pillows, quiet place,

    Stayed in March 2022

  • Reviewed: 15 December 2021

    7.0
    Large room but poor service
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    There were almost no staff present. Breakfast was very limited and there were no staff present, not even to take coffee or tea orders. Not the level of service I would expect from a 5-star hotel.

    Very large room with a nice bathroom. The little village is charming and Lyon is easily accessible by train.

    Stayed in November 2021

  • Reviewed: 27 October 2021

    7.0
    Good, rooms in need of an update for the price.
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights

    The bathroom is a bit outdated. With such big roomy space, it could definitely be a bit more modern.

    Large rooms. Hotel located in a park, very quiet. Large balcony with the room. The staff is very kind and helpful.

    Stayed in September 2021

  • Reviewed: 26 October 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Housekeeping ,had to remind them to clean the room at 1pm!!!

    Stayed in October 2021

  • Reviewed: 17 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2024

  • Reviewed: 13 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2024

Showing 1 – 25

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