Good place for kids.

Stayed in January 2024

The rooms are plain and lack a minimum of decoration. We had 2 rooms and one was much cosier than the other. A couple of frames on the wall would make a difference. A bouquet of dried flowers/plants... It's obvious that the hotel is dated but some minor changes could make it nicer. Bare walls made the room a cold place to be, felt a bit like a retirement home, despite very nice curtains (the only nice feature of the rooms). That said, for the price we paid, including breakfast and spa access: it was really good value for money. We might prefer a different spa in the region next time though...

The spa, albeit a bit dated and in need of some improvements, was very nice for the money we paid. Especially the outdoor area. The breakfast was good and varied as well. The shared spaces are very nice. Walking through the ground of where the old spa used to be was really lovely. Don't miss the fountain next to the Palacio del Agua, we know it is there but you may not know as no one tells you...

Stayed in December 2023

Some places are in a need of urgent renovation. To have visible rotten wood just shows lack of caring. Also the dinner buffet was not worth the price paid.

The location and the termal circuit were amazing. The staff is really friendly.

Stayed in October 2023

Spa wonderful but a little run down.

Beautiful town

Stayed in August 2023

The rooms need update.

Good breakfast.

Stayed in July 2023

The hotel needs a facelift

The water spa is very nice and the location and overall property is beautiful

Stayed in April 2023

The restaurant is a bit pricey. And the hairdryer in the bedroom is useless.

The facilities are amazing. Nice breakfast

Stayed in February 2023

It would have been good that the room cleaning had the time to make the beds with a blanket during the winter months. Also, given the average age of the guests (especially on weekdays) I'd strongly suggest a magnifying mirror in the bathroom, it's not a big ask for a 4 star hotel.

The staff were professional and attentive. The treatments in the spa are great and so is the staff. Some of its old restored buildings are magnificent. The area is beautiful for a walk by the river for example.

Stayed in February 2023

I missed the main dining room which is being rennovated. During our prior 3 visits we were offered a glass of wine with lunch and dinner, but this visit we had to order a full bottle as an extra. Also when we booked, we didn't realize that the Palacio de Agua would not open in the mornings! One last thing, I love the richness of being in a 150 year old historic site, but I think there needs to be more upkeep of the peeling walls in the hallways.

The professional staff, the quiet nice size room with extra table and chair, the delicious meals with excellent service. The Palacio de Agua is amazing and I had one of the best massages of my life with Rocio.

Stayed in January 2023

I would have liked a bottle of water an a box of tissues in the room, maybe another blanket. Very austere room. Also a modern shower would be a good idea.

Food was excellent, staff also very nice. Room was spacious. Mattress very comfortable.

Stayed in January 2023

staff at front desk seemed overall overworked, disorganized and sometimes rude.

outstanding building and water services and great service employed

Stayed in January 2023

Wifi does not work correctly; there are not blinds so light enter into the room; maintenance is without any doubt the main improvement area

All is Ok! I will recommend this hotel . Food quality really good & great staff

Stayed in July 2022

No childplay area, as provided in the picture profile of the hotel

Room

Stayed in July 2022

Everything was great. We really loved it.

Stayed in July 2022

a little chilly at times, especially when moving between the spa and other parts of the building

very clean, in a beautiful setting

Stayed in February 2022

We just love this place. The spa is great and the surroundings are peaceful and romantic.

Stayed in August 2023

our room was extremely hot. maybe something was broken, but it was around 30 degrees during the night. outside it was raining, around 20. I didn’t sleep all night, it was complete disaster. overall impression was ruined. the room was pretty old, though clean

spa is ok

Stayed in June 2023

So ter 2 recepcionistas para tantos check in e check out

Spa

Stayed in February 2023

Everything was great. Only one complain would be that they should allow guests to also use the water palace before checkout as well -- it was only allowed to use the water palace for 2 hours in the day of stay and not again the next morning before check out.

Great property and amenities. Good size swimming pool (smaller.one for.kods as well). The water palace was really good which also had sauna and steam rooms. The buffer breakfast was very good. The check-in time at 14 and checkout at 12/120 were really good to have (unlike many hotels these days where check-in starts at 16 and then checkout before 11).

Stayed in August 2022

it has spots to be cleaned up,like pain falling off walls - quick property maintenance that would make it perfect

large room

Stayed in May 2022

Some maintenance is due in the spa area.

The location is amazing and the staff is always there to help you out with a smile. Meals are very nice with lots of variety.

Stayed in May 2022

The hotel needs to fix a lot of things, maintaining things like the children place was closed, some of the palace de agua also weren't working or need fixing.

Amazing place, although is starting to need fixing.

Stayed in August 2021

Rooms were in very bad condition also AC was not working properly Couldn’t sleep whole night …

Nothing Except Spa access and Morning buffet breakfast.

Stayed in July 2023

There are no comments available for this review

Stayed in November 2023