Carril das Hortas, 29, 27002 Lugo, Spain
#21 of 35 hotels in Lugo
Guests' ChoiceBased on 116 hotel reviews
8.0Cleanliness
8.1
Comfort
8.0
Location
8.8
Facilities
7.9
Staff
8.8
Value for money
8.0
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 29, 2024
David
United KingdomBit dated but clean and well managed
Good location for the walled city secure parking for our bikes overall very good value
Stayed in June 2024
Reviewed: May 29, 2024
Patrick
IrelandNo dislikes
Proximity to old city area and secure parking. Good coffee at breakfast and very helpful staff.
Stayed in May 2024
Reviewed: May 23, 2024
I-chun
TaiwanTV can’t be connected to the phone No coffee machine in the kitchen
Spacious room, comfy bed, and walkable distance to the old town
Stayed in May 2024
Reviewed: May 15, 2024
Iain
AustraliaSmall irritation was the shower holder on the wall did not hold the shower head securely
Staff were very helpful and friendly. Location was good very near to the Roman walled city. Room was comfortable and there was heating which we were glad to have with the sudden cold weather.
Stayed in May 2024
Reviewed: May 14, 2024
Michael
SpainLocation. Very amiable staff. Easy check in
Stayed in May 2024
Reviewed: May 13, 2024
Michael
United KingdomNothing
Size of room, facilities and secure motorcycle parking.
Stayed in May 2024
Reviewed: May 12, 2024
Joan
United States of AmericaShower was very tight space
All the amenities of home. Excellent beds and bedding.
Stayed in May 2024
Reviewed: May 10, 2024
James
United KingdomA little basic and not particularly attractive but excellent value for money.
Super value. Friendly and helpful staff. Clean and well appointed. Car Park in the basement is secure. Not far from the Roman walls and historical city.
Stayed in May 2024
Reviewed: April 22, 2024
Kristine
LatviaBed
Very kind and supportive, and English speaking administrator. Good location. Large apartment.
Stayed in April 2024
Reviewed: April 17, 2024
Charles
United KingdomParking is limited and very little place free in the street nearby or in front of the hotel (reserve parking. ) This could be a problem in high season . The underground parking and lift is tight a fit for manoeuvring . We were fine with small car but larger or longer ones might have an issue
This was a super stopover , very clean and good facilities ,basic with no frills but good value for the price . The staff were all excellent and very helpful . The location is great and only a short walk up through the walls into the old city . Parking on site and the underground garage a bonus but see below . We found location easy to find using Google maps
Stayed in April 2024
Reviewed: March 8, 2024
Miranda
United KingdomSlow internet Poor sound insulation between floors, constant disturbance, flushing wc and noise from neighbours in apartment above late evening and early morning. Didn’t sleep well.
Spacious apartment
Stayed in March 2024
Reviewed: February 25, 2024
Jose
Spaineverything perfect
Stayed in January 2024
Reviewed: January 13, 2024
Karen
United KingdomCentral location
Stayed in December 2023
Reviewed: January 5, 2024
Ruth
FinlandAlthough the room was very clean, it smelled like smoke. I informed about this during chech-out and the person at the reception told me to point such inconveniences before so that they'd switch me to another room
The hotel is in a very good location, the beds are comfortable and the rooms big and quiet. I was constrained to a quite early arrival to Lugo and they allowed me to check-in earlier than usual which was very convenient.
Stayed in January 2024
Reviewed: November 4, 2023
Sarah
United KingdomNothing
Spacious, short walk to old town . Secure garage for motor bike
Stayed in September 2023
Reviewed: October 23, 2023
Andrew
United KingdomIt was disappointing that the apartment only has heating in the evening and early morning as it was quite cold in the afternoon. The sofa is not comfortable, without adding bed pillows, and the bed is also very firm.
A great location with easy street parking (on a Sunday) and only three minutes walk from the gate in the old city wall. Very helpful reception staff and a decent size apartment with plenty of hot water.
Stayed in October 2023
Reviewed: October 11, 2023
Pippa
NetherlandsNo air conditioning
Stayed in October 2023
Reviewed: October 4, 2023
Sal
CanadaFor being a suite the kitchen could have been a little more equipped with more utensils, perhaps even some basics like sugar, salt and pepper.
Perfect not out of the way location.
Stayed in July 2023
Reviewed: September 22, 2023
Audrius
LithuaniaThe room is old fashioned, little ventilation and is sound permeable, so you can hear how water goes through the nabour's pipes. The shower is small and uncofortable.
Good location. Room has lots of space.
Stayed in September 2023
Reviewed: September 22, 2023
Dia
South AfricaIt didn’t have a washing machine or a kettle to boil water.
The size of the apartment and patio.
Stayed in September 2023
Reviewed: September 13, 2023
Kristina
United KingdomIt’s an apartment hotel not a traditional hotel room.
Plenty of space. Good for a family stay rather than a couple. Staff very helpful with tourist advice. Buffet breakfast was very nice.
Stayed in September 2023
Reviewed: July 29, 2023
Iestyn
United KingdomBig mouldy damp patch above one bed
Ok location
Stayed in July 2023
Reviewed: July 9, 2023
Lin
PortugalBreakfast doesn’t have salad or vegetables.
Rooms are good, beds are fine, location is good, about 5 mins walk to reach the Wall.
Stayed in July 2023
Reviewed: July 3, 2023
Robin
United KingdomQuite noisy from other apartments.
Plenty of room. Nice to have a TV in the living area as well as the bedroom. Nice breakfast. Very friendly and helpful staff.
Stayed in July 2023
Regensdorf, Switzerland
Coihaique, Chile
Freiburg im Breisgau, Germany
Chongqing, China
Orange, USA
Schwäbisch Gmünd, Germany
Star Dojran, North Macedonia
Orco Feglino, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content