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Reviews of Grand Metropark Hotel Hangzhou

No.2, Pinghai Road, Shangcheng, 310006 Hangzhou, China

#54 of 106 hotels in Hangzhou

Guests' Choice

Review score

Based on 53 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.4

  • Location

    8.8

  • Facilities

    7.9

  • Staff

    8.4

  • Value for money

    8.1

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 20 July 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Superior Double Room(6th - 8th Floor)
    • Stayed 1 night
    • Submitted via mobile

    For some reason, the booking wasn't in the system, despite I had confirmation

    Good breakfast, nice rooms, helpful staff

    Stayed in July 2024

  • Reviewed: 29 May 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Business King Room(13th - 16th Floor)
    • Stayed 1 night
    • Submitted via mobile

    The rooms seemed old or not renewed after coved. The but tub small. Same for the bathroom

    The breakfast was OK location good

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    Side trip to Hangzhou
    • Leisure trip
    • Couple
    • Business King Room(13th - 16th Floor)
    • Stayed 2 nights
    • Submitted via mobile

    None

    Reception staff was extremely helpful in spite of the occasional glitch in our communications.

    Stayed in May 2024

  • Reviewed: 13 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Selected Double Room(4th - 5th Floor)
    • Stayed 1 night
    • Submitted via mobile

    Nice hotel, clean, quiet, well located, easy access by subway. Staff was very friendly and happy to help.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Selected Twin Room(4th - 5th Floor)
    • Stayed 2 nights
    • Submitted via mobile

    Very convenient location

    Stayed in March 2024

  • Reviewed: 29 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Selected Twin Room(4th - 5th Floor)
    • Stayed 1 night
    • Submitted via mobile

    Aircon not working

    Location. Staff clean the room well.

    Stayed in March 2024

  • Reviewed: 28 November 2023

    9.0
    We like the hotel central location with many food within walking distance.
    • Leisure trip
    • Couple
    • Business King Room(13th - 16th Floor)
    • Stayed 4 nights

    The staff was experience, especially Manager Mark. We checked in very late at night, and his experience helps us with our room together and upgraded. Another is the concierge manager 邓宇 who helps to us to get a premier taxi with his own hp.

    Stayed in November 2023

  • Reviewed: 26 November 2023

    8.0
    Very good
    • Business trip
    • Group
    • Superior Double Room(6th - 8th Floor)
    • Stayed 1 night

    Need to keep the air conditioning turned on in the building when the temperature requires it. The rooms were too hot, no option of air con. That is the same around China at the moment... but if the weather is warmer than expected, turn it back on again!

    Stayed in November 2023

  • Reviewed: 14 November 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Selected Twin Room(4th - 5th Floor)
    • Stayed 5 nights
    • Submitted via mobile

    No

    Good location and comfortable

    Stayed in November 2023

  • Reviewed: 20 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Selected Double Room(4th - 5th Floor)
    • Stayed 1 night
    • Submitted via mobile

    Feel a little damp

    Location is good

    Stayed in September 2023

  • Reviewed: 2 September 2023

    8.0
    Good location. Beautiful hotel
    • Leisure trip
    • Couple
    • Selected Twin Room(4th - 5th Floor)
    • Stayed 1 night
    • Submitted via mobile

    Good location. Beautiful hotel.

    Stayed in August 2023

  • Reviewed: 24 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Selected Double Room(4th - 5th Floor)
    • Stayed 4 nights

    small room and both room

    friendly staff

    Stayed in August 2023

  • Reviewed: 19 August 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Selected Double Room(4th - 5th Floor)
    • Stayed 4 nights

    There was a lot of construction running around there and very noisy.

    Good location, clean, great breakfast.

    Stayed in June 2023

  • Reviewed: 8 June 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Selected Double Room(4th - 5th Floor)
    • Stayed 1 night

    The view from the window isn't much to gaze at (it's just the fairly boring city really) The exterior of the hotel was undergoing a big refurb when I visited - it looked like a building site from the outside. That said I didn't hear any construction noise in my room.

    Reasonably good location. You are short walk toWest Lake, and the walk to the main area has lots of nice tourist shops and coffee shops along the route. There are amusing cleaning robots in the lobby. The staff are helpful and patient.

    Stayed in May 2023

  • Reviewed: 22 October 2024

    6.0
    Angela Merkel got better treatment when she stayed here....
    • Leisure trip
    • Solo traveller
    • Superior Twin Room(6th - 8th Floor)
    • Stayed 1 night

    I have been visiting this hotel for years, but much of the hotel as not changed, and improved in a long time. Some of the rooms are quite dated now, and haven't been modernised. The swimming pool and gym were closed, these were a key selling point of this hotel.

    This hotel is at the heart of some busy restaurants, and old shopping streets, that maintain their charm. It is also relatively easy to access from the highway.

    Stayed in October 2024

  • Reviewed: 25 July 2024

    3.0
    Short lived and thankfully got my money back
    • Leisure trip
    • Family with young children
    • Superior Twin Room(6th - 8th Floor)
    • Stayed 2 nights
    • Submitted via mobile

    It was too hot, our first hotel smelled of cigarette smoke and then we were moved to another. The next one it was so hot, we were told that the A.C could not go below 23* mind you it is summer and super hot. They said it was again regulations. We got our money back and stayed somewhere else where the regulations didn’t matter and it was 19/20 degrees. The pool… oh man! It looks like it was out of a horror film in 1970’s, I did not let my kids in there and neither did anyone else. I think this was one of the worst places I have stayed.

    It had food available and the location

    Stayed in July 2024

  • Reviewed: 10 October 2023

    10
    Overall very comfortable stay
    • Leisure trip
    • Family with young children
    • Superior Twin Room(6th - 8th Floor)
    • Stayed 3 nights
    • Submitted via mobile

    NA

    Convenient location

    Stayed in October 2023

  • Reviewed: 30 August 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Business King Room(13th - 16th Floor)
    • Stayed 2 nights
    • Submitted via mobile

    Great location, clean and nice facilities

    Stayed in August 2023

  • Reviewed: 11 June 2023

    1.0
    Very poor
    • Business trip
    • Solo traveller
    • Selected Double Room(4th - 5th Floor)
    • Stayed 1 night

    THEY DON'T SPEAK ENGLISH. IT'S A FREE SMOKING HOTEL. PEOPLE CAN SMOKE IN THE ELEVETOR. SPIT IN THE ASHTRAY

    Stayed in June 2023

  • Reviewed: 18 May 2023

    1.0
    Never again!
    • Business trip
    • Solo traveller
    • Selected Twin Room(4th - 5th Floor)
    • Stayed 1 night
    • Submitted via mobile

    The rooms smell like the dust of the last 50 years is still in there. The gym was closed without any information in advance, no hair dryer, really old fashion interior, none of the staff speaks English well enough to communicate.

    From first entry to check-out, nothing really pleasant to say about this hotel.

    Stayed in May 2023

  • Reviewed: 7 May 2023

    10
    there was a bit unpleasant at the beginning, but staff at Metropark solved nicely and I’m very satisfied with my stay he
    • Leisure trip
    • Family with young children
    • Selected Twin Room(4th - 5th Floor)
    • Stayed 2 nights
    • Submitted via mobile

    Very nice view at 12th floor with no noise at all. and the facilities are quite new and it looks like it’s just newly decorated. The breakfast can be provided from 6:30-10:00, with many different food and cuisines. I like the wonton very much. :D The location is also not bad. 700m away from subway line 1. Close to Shopping malls like in77. Special thanks to Eileen WAN for being very caring and helpful.

    Stayed in May 2023

  • Reviewed: 1 October 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Twin Room(6th - 8th Floor)
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2024

  • Reviewed: 25 September 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Superior Twin Room(6th - 8th Floor)
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2024

  • Reviewed: 18 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Selected Double Room(4th - 5th Floor)
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2024

Showing 1 – 25

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