Employees speak very poor English. At check-in they are able to provide the basics. But if you have questions or problems, no one is able to help you. Same problem in the lounge bar. This hotel is no more than a four star hotel by European standards. Rarely have I experienced a five star hotel with so many noisy guests and running around, screaming children. Both downstairs in the lobby/lounge and in the hallway on my floor. The area is not really worth a visit. Not much to do, no nice walks. You need a taxi for everything. I would recommend a hotel closer to the city center.

The 2-room suite was very spacious, comfortable, clean and pleasant to stay in. The hotel is beautiful and very well decorated.

Stayed in May 2024

Breakfast and buffet dinner were excellent. Concierge was very helpful.

Stayed in May 2024

Nothing

Ambiance and quality

Stayed in April 2024

The bed was too soft. The breakfast was just meh. We stayed in the excecutive suite on the 25th floor and somehow they were kinda renovating the floor. I can hear them hammering stuff till 8/9pm.

The staff is amazing.

Stayed in May 2024

Pillows were flat but you could always ask them for other types of pillows. There were also huge mosquitoes in the room and lounge. During peak season, unpleasant smells like smoke or vomit from other rooms would travel into our rooms via vents and pipes.

Vast improvement in staff services compared to our last stay a year ago where they were very unwelcoming to international travelers. Room and lift key card system has also been improved and is now stable where it used to stop working out of the blue. Wifi is very stable. Unbeatable location as well as excellent food and service in lounge and restaurants.

Stayed in May 2024

I would expect a better value for my money and for the “Hilton” label. From my point of view, you can find better accommodations with an excellent location and service quality for cheaper in Beijing. Also, I found it unacceptable to request a deposit in addition of the room which was paid in advance.

Clean room with good breakfast and helpful staff.

Stayed in April 2024

Room service either needs to come a lot quicker or be better quality. We ordered dinner because we arrived late and it took ages to come. They'd forgotten something so we had to wait an extra half an hour for it.

Located a short subway ride away from the West station which was useful. Room was very nice.

Stayed in March 2024

Hall way smells like smoke

Bar areas are nice- lots people - a place to handout

Stayed in March 2024

The hotel is very good, room was clean and comfortable. Especially thanks to Amanda from reception team and concierge guy Tom

Stayed in December 2023

air-conditioning not working on a hot day, not pleasant! The Hotel knew that the air-conditioning in the bedroom was not working and they still gave us that room. Upon complaining, they said they knew of the problem with that air-conditioning and will bring a portable unit but that was really noisy. Finally, we requested for a change of room, and reception told us that there was none. But after complaining, they straight away agreed to change the room as it was very stuffy in the bedroom.

Nice & Clean Hotel. Good location and easily accessible to foods, shops, restaurants. Room's furniture and carpet are a bit outdated for a Hilton standard. But overall it was Good. The staff at concierge desk were very helpful in booking taxi for us and introduced us to the Tour guy to get ticket for the Forbidden City. The restaurant on the top floor is quite nice for the Peking duck, great service and nice atmosphere for a quiet dinner

Stayed in October 2023

Staff very nice

Stayed in September 2023

Nothing

Services

Stayed in September 2023

The staff was super helpful and even sent something that was left to our next hotel in Shanghai!!

Stayed in August 2023

The daily room charge did not agree with the Booking.com amount, it was inconvenient to have to deal with this. Also, the Internet would not work in my room and s ask though they tried this was never fixed. 

The staff were always very helpful, and the property was clean and well serviced. The beds were great and the location of perfect. 

Stayed in June 2023

Nice hotel good stay

Nice stay value for money 💰 reception staff Is good and location is nice

Stayed in June 2023

The beds are a bit smaller than most luxury hotels. Also, the buffet breakfast is not as nice as other hotels in this price range.

The staff was very friendly and helpful. The location is great and the swimming pool and locker rooms are top-notch. We will visit again.

Stayed in January 2022

Nice facility, Double Tree Standard

Stayed in September 2021

Very good.

Stayed in May 2024

Our room had constant cold air coming in. For the price, the room was not as comfortable and nice as we would like it to be (as compared to other hotels with the same or lower price point).

Stayed in December 2023

Ar conditioning not working, usb ports for charging not working, staff did not speak english, internet did not work

Nothing

Stayed in November 2023

Hilton is expensive. Some of the younger counter staff has to understand that this is an international hotel, and therefore, they need to be more forthcoming, and comprehend circumstances. There shouldn't be any prejudice or calculated judgments. As long as any client that walks into Hilton, they have to be at anytime courteous and forthcoming with smiles.

The room has an executive feel.

Stayed in July 2023

Everything. Overpriced and unhelpful staff.

Honestly the most unhelpful staff. My fiend and I arrived late at night at the station and we could not get a taxi after trying at the official taxi rank for an hour. Then we called the hotel and asked for help and they were extremely unhelpful. They did not call a taxi, did not send us a Chinese address to help us find a taxi and didn’t have any of our details saved. It took us 3 hours from 11pm to 2am to get the 2km to them.

Stayed in July 2023

The location was horrible. I was afraid to get out of my car. There needs to be security present at this location. The room were not up to Hilton standards. The sofa was stained. Electricity didn’t work in a portion of the bedroom. It didn’t feel clean. It looks very worn down.

The lobby was nice and well maintained to the Hilton standards

Stayed in June 2023

breakfast good

Stayed in June 2023