Bar close too early

Breakfast Staffing Bed

Stayed in June 2024

Can find no fault

Very enjoyable stay . Staff very friendly and helpful. Even when I had problems with my card , they still held my reservation for the room and allowed me to pay on arrival. Good communication throughout. Facilities are beautiful the lobby and lifts very classic in presentation . Room very modern fixtures and fittings. Coffee maker , fridge , iron ,hair dryer all provided ,UBS ports for charging electronics so like me if you had forgotten a socket adapter then still able to charge my phone . Very accommodating for late check-ins . We also had a very early checkout and they accommodated breakfast at 5 am for us too. 5 minutes from the metro . Metro system very easy to navigate and was able to explore Santiago now problems .Also used the spa facilities and relaxed in the jacuzzi

Stayed in May 2024

Restaurant staff were a bit arrogant

Location

Stayed in May 2024

No

La atencion

Stayed in May 2024

Old property under restoration. the mattress was big but old and soft.

Breakfast was really good and location.

Stayed in February 2024

Doesn’t quite feel like a 5 star hotel, judging from the breakfast etc but otherwise good stay.

Great stay

Stayed in March 2024

None

Staff of concierge

Stayed in March 2024

We found the room dark-needs more light and or lighter decor. During the day, one can get more light by opening the curtains but at night it is another issue. The gym was very very small and cluttered- almost as if its design had been an after thought. Not more than 2 person can workout at the same time. Limited cardio machines (I recall 3) and limited weights/weight machines. The "spa" is not really a spa , again, very small. The whole area should be re-designed to just make one decent gym. We had an expresso machine in the room but coffee pods are NOT complimentary and cost $1.00 US per pods. It was not readily apparent that one had to pay for those, although the fact that they were in the refrigerator should have alerted us that we had to pay for them. This is the first time we experience this-having to pay for coffee pods-however... Also no milk/milk substitute for coffee/tea.

Buffet type of breakfast with good selection. Room service and restaurant had very good food- everything was made with fresh ingredients and was well prepared. The service was 15/10, from the front desk, to the concierge, restaurant staff and room attendant. Service was in fact remarkable. The bed and pillows were very comfortable. The bathroom was well appointed and towels were white and fluffy. We had a kettle and a few instant coffee and teas were available (2 of each) Small water bottles (2 X 250ml) were available every day Temperature control was easy and effective. AC worked really well One can open the windows for fresh air There was an iron and ironing board and robes and slippers were in the room The pool area was beautiful and of a good size.

Stayed in March 2024

It only had a tiny gym, not functioning properly shouldn’t be advised on the website, misleading the customer

Great location and nice choice of breakfast, very reasonable prices to stay

Stayed in February 2024

They claim to be 5star, but aren't. Bar and restaurant close early. Very very tiny pool and small gym.

Stayed in January 2024

Exceeding expectations at all levels, it was a wonderful experience.

Stayed in February 2024

Super comfortable beds and pillows. Good central location. Fantastic friendly, helpful staff.

Stayed in February 2024

Very clean

Stayed in February 2024

This is a safe location. I stay at Hiltons but a visitor was murdered when refusing to give his cell phone on a walk near the Hilton. Left government is allowing gangs to come in from ven and other places. Keep your head up.

Stayed in January 2024

The breakfast was a little bit boring. I don't feel like that this hotel is rated as a 5 star hotel, more like a 4 star hotel, normally with a 5 star hotel, it comes with a lot of amenities, such as tooth paste, tooth brush, shaver kit, slippers etc..

The room is modern, quiet ( good sound isolation ), good wifi. The check in was easy and fast. They gave me good advice. Very friendly staff.

Stayed in January 2024

Unfortunately the gym and swimming pool were closed for maintenance the days I was there.

It’s a classic hotel with spacious rooms and very nice receptionists. The location is not central but it’s still very convenient because the subway station is just opposite the entrance of the hotel. I liked the neighborhood- it’s quite modern and felt safe. There is a huge park and IKEA nearby. But what I liked the most was the breakfast! One of the best I have ever had in my traveling life - there are not too many options, but what they prepare is high quality and homemade. Everything I tried was tasty and fresh! How amazing is it to have fresh cherries for breakfast! I definitely recommend this place and stay here again when I am in Santiago!

Stayed in January 2024

Continental breakfast.

Stayed in February 2024

It is a little way out of the centre but next to the metro which is cheap and clean and a cab is just £4

Lovely helpful staff and clean business like hotel. I considered it good value for money and they even gave me a bottle of wine for my birthday which was a nice touch. Nice little bank for bars opposite which I used throughout my stay.

Stayed in January 2024

good hotel and good breakfast

Stayed in January 2024

Amenities, stuff

Stayed in December 2023

Zero

Friendly staff, clean, well located accommodating,

Stayed in December 2023

Nothing

The location, cleaning and very nice staff

Stayed in December 2023

Nope

Very best safe location near subway, large clean room with very good breakfast. Booked twice in 10 days when returned from Calama ( San Pedro De Akatama)

Stayed in December 2023

The Staff was very welcoming and they gave us a lot of tips for our stay in Santiago. The room was spacious and clean

Stayed in December 2023