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  5. Reviews of Stay KooooK Bern City - Online Check In

Reviews of Stay KooooK Bern City - Online Check In This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Zeughausgasse 28, 3011 Bern, Switzerland

#5 of 44 hotels in Bern

Guests' Choice

Review Score

Based on 943 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    9.8

  • Facilities

    9.0

  • Staff

    8.9

  • Value for money

    8.4

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 23, 2024

    10
    Great concept in superb location and next to the best restaurant in town!
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No tv in room (to keep Little one entertained)

    Location

    Stayed in August 2024

  • Reviewed: September 23, 2024

    10
    Great experience
    • Leisure trip
    • Group
    • Superior Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Awesome and friendly staff! Super clean and tidy room!

    Stayed in September 2024

  • Reviewed: September 22, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    We loved our stay here, the facilities were great, location was perfect, would stay again and highly recommend.

    Stayed in September 2024

  • Reviewed: September 22, 2024

    10
    Best Hotel.
    • Leisure trip
    • Family with young children
    • Comfort Double Room Cozy
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything.

    The hotel feels well loved by the staff, it has a lovely home feel about it. Very comfortable and spectacular views from the roof.

    Stayed in August 2024

  • Reviewed: September 22, 2024

    10
    Great stay!
    • Leisure trip
    • Couple
    • Comfort Double Room Cozy
    • Stayed 1 night
    • Submitted from a mobile device

    We had two towels for two people, but some extras would have been nice. No closets, but there was room to hang clothes on hangers along the wall. We stayed for just one night and it was all fine, plus the price was really good for the location. Overall it was great for the price, I was totally comfortable and happy with my stay.

    Comfortable bed, great location, easy check-in and bag storage, basically everything I wanted for a hotel

    Stayed in September 2024

  • Reviewed: September 21, 2024

    10
    Perfect location and a perfect room!
    • Leisure trip
    • Group
    • Offer Room - "Cozy"
    • Stayed 1 night
    • Submitted from a mobile device

    Only a slightly larger room would have been better but really we loved this place a lot! Perfect for a short stay in Bern!

    Super easy electronic access to the building. Our room was small as described but was very modern and super cute. Very on trend! The bathroom had a separate shower and the whole place was super clean! The location was superb!

    Stayed in September 2024

  • Reviewed: September 18, 2024

    9.0
    A cosy modern hotel with cool vibes
    • Leisure trip
    • Family with young children
    • Comfort Double Room Cozy
    • Stayed 1 night
    • Submitted from a mobile device

    A really persistent cleaning staff tried to enter the room multiple times before check out time. Also the couches in the common rooms need some cleaning.

    Simple check in/out, beautiful common areas, unlimited water/coffee/tea ect., stunning terrace and perfect location... overall a cozy hotel with really cool vibes

    Stayed in September 2024

  • Reviewed: September 17, 2024

    10
    Best place to stay in Bern
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was a great location. Rooms were comfortable & clean. The decor was so chic. Loved the easy access to get in and the luggage room was convenient. Would recommend to anyone!

    Stayed in September 2024

  • Reviewed: September 13, 2024

    10
    Comfortable, clean and friendly!
    • Leisure trip
    • Couple
    • Premium Double Room High
    • Stayed 3 nights
    • Submitted from a mobile device

    People friendly staff!

    Stayed in September 2024

  • Reviewed: September 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Premium Double Room Amazing
    • Stayed 3 nights
    • Submitted from a mobile device

    The bed and the complementary coffee

    Stayed in September 2024

  • Reviewed: September 13, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Offer Room - "Cozy"
    • Stayed 1 night
    • Submitted from a mobile device

    The staff, location , the facilities. Everything are great !

    Stayed in September 2024

  • Reviewed: September 13, 2024

    9.0
    Small rooms but great location!
    • Business trip
    • Solo traveler
    • Offer Room - "Cozy"
    • Stayed 3 nights

    The size of the room was smaller than expected

    Location was superb!

    Stayed in September 2024

  • Reviewed: September 13, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Comfort Double Room Cozy
    • Stayed 3 nights
    • Submitted from a mobile device

    Location was perfect. Room was clean and comfortable, although small. Great shower. Very roomy 'lobby' area.

    Stayed in September 2024

  • Reviewed: September 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Offer Room - "Cozy"
    • Stayed 1 night
    • Submitted from a mobile device

    Everything done on an app even the key. Had to always have my phone with me and husband had no access without me

    Location and decor

    Stayed in September 2024

  • Reviewed: September 10, 2024

    8.0
    If prices remain competitive would stay again.
    • Leisure trip
    • Solo traveler
    • Offer Room - "Cozy"
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel is quiet but neighbours and cleaning staff closing doors is very loud in the mornings. Doors open outward into the hallway which is unusual and can be confusing at first making you feel that you are locked in the room. The digital keys on your phone are a decent back up, but a hassle as there are several keys for outer, inner door and room. You need to open your phone each time, and some of us need to have reading glasses handy. Best to go to the first floor on arrival and have a keycard made.

    Very clean and modern. Comfortable bed and pillows. Great location with good restaurants. Five minutes walk to train station.

    Stayed in September 2024

  • Reviewed: September 9, 2024

    9.0
    perfect
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    nope

    everything you can find in the public area!

    Stayed in September 2024

  • Reviewed: September 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Comfort Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pure online experience works but is somewhat clunky. Plus, the breakfast experience is less than optimal.

    The location is excellent.

    Stayed in September 2024

  • Reviewed: September 5, 2024

    10
    Excellent new concept hotel!
    • Leisure trip
    • Couple
    • Comfort Double Room Cozy
    • Stayed 1 night
    • Submitted from a mobile device

    We loved how every detail was looked after in such a creative and innovative way! Can’t wait to return!

    Stayed in September 2024

  • Reviewed: September 4, 2024

    9.0
    Very fancy once you actually get in. The room is TINY. Do not spend much time there.
    • Leisure trip
    • Family with young children
    • Offer Room - "Cozy"
    • Stayed 3 nights

    First impressions matter. When we arrived, the online checkin did not work. There was a phone number to call but no one answered. I called several times. So we stood in the vestibule with luggage for a very long time. We got in as someone was exiting--not a great system. We got zero explanation as to why staff did not answer the phone. It is not a good welcome to feel locked out upon arrival. Notes said they would be available 8a-8p.

    The public areas were beautiful: interesting decor, well stocked, spacious.

    Stayed in August 2024

  • Reviewed: September 4, 2024

    9.0
    Great location and lovely staff
    • Business trip
    • Couple
    • Premium Double Room High
    • Stayed 5 nights

    We were in a studio within the roof so there were vertical beams in the room as well as the sloping roof. A little hard to negotiate in the dark. The shower opened straight into the main room.

    The staff were lovely. The location is excellent as it is very central. There is a large public space where there is free coffee, tea, and snacks. They also provide various spreads so even though there is no breakfast, you can buy something very close by and then use what is available at the hotel. The room was comfortable and spacious.

    Stayed in September 2024

  • Reviewed: September 3, 2024

    10
    Great experience and will return!
    • Leisure trip
    • Family with young children
    • Comfort Double Room Cozy
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything about this hotel is perfection! The great staff, kitchen and living areas are a big bonus!

    Stayed in September 2024

  • Reviewed: September 2, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Comfort Double Room Cozy
    • Stayed 1 night
    • Submitted from a mobile device

    Very cool building. Small but practical and clean room. Make sure to check out the rooftop!

    Stayed in July 2024

  • Reviewed: September 1, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Comfort Business Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It was not enough conditioner in the shower :(

    First of all my room was awesome, it was wide for a solo traveler and the bed was comfortable with a big window at front strange but nice. The location was near train station walking, the fact that you can use your phone as key was really cool and easy to use just takes a few minutes to get used to it but if you want you can have a keycard for free with the iPad. Amenities are nice, you can prepared your own food or grab coffee, tea, fruits, jelly, cookies for free and staff are welcoming. I had a great time and I’ll be back soon 🤍

    Stayed in July 2024

  • Reviewed: August 31, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Offer Room - "Cozy"
    • Stayed 1 night

    This can be a disadvantage if you live with friends/relatives - the shower is inside the room and its door is quite transparent. We were fine with it

    This is probably the most ergonomic design I have ever seen in my life! Our room was small but everything was thought out. Plus, the common area is absolutely gorgeous - not only does it have tea, coffee and some treats, but it also has a games room! A rooftop is nice as well

    Stayed in August 2024

Showing 1 - 25

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